SUMMARY:

• Bachelor’s Degree in Engineering specializing in Electronics & Telecommunications from University of Mumbai with over 20 years of experience including Product/Systems Engineering, Business Analysis, Telecom & IP/Data Networking.
• Skilled in E2E Confidential design and analysis across British Telecom’s legacy and strategic systems supporting Confidential data services.
• Engineering systems supporting service fulfillment, network inventory management and network assurance systems across major US Telecom Providers ( Confidential - Mobile, Confidential, Confidential, Confidential, Verizon, Confidential ).
• Comprehensive understanding of networking concepts pertaining to LAN/WAN with administration and maintenance of networking devices in multi-platform environments.
• Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
• Excellent team building & troubleshooting skills with proven abilities in planning and managing resources.

TECHNICAL SKILLS:

Business/Operations Support Systems: Amdocs ( Confidential ), Ericsson Order Care (ConceptWave), Century, SFDC, Confidential, TIRKS, MetaSolv, Clarity, CSG (SingleView), Comptel (EventLink)

Network Management Systems: Netcool, SMARTS, Remedy, NH21, HP OpenView, CiscoWorks

Design Standards/Methodologies: eTOM, MTOSI, SID, SOA, MicroServices

Design Tools: UML, Visio, Borland Together, Starteam, Adobe Photoshop

Interface Technologies: XML, SOAP, JMS, TIBCO, REST

Web Technologies: HTML, DHTML, JavaScript, Node.js, Java, Servlets, JSP, RMI, Swings, JavaBeans, JDBC, Cloud Computing (AWS)

Database: ORACLE 8i, PL / SQL

Data Analytics: Python, Tableau, Power BI

Software Integration/Deployment: Eclipse, Velocity Studio, GitHub, Jenkins

Quality Assurance: CA Agile Central, CA Test Data Manager, HP Application Lifecycle Management, JIRAs

Programming Languages: C/C++, Unix/Linux, Shell scripting, Visual Basic 6.0, Pascal

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Product Manager

Responsibilities:

• Manage Wireless Product requirements for Mobile Network Provider fulfilling new business enhancements for MVNO partners.
• Own product feature grooming for COTS applications including Confidential (TOMS, RBS, Web Portal), TIBCO (Middleware, API Gateway), Comptel (EventLink mediation product).
• Maintain Product catalogs, Intake forms comprising Pricing schemes & Service Order Codes for existing & new partner onboarding.
• Work cross functionally to ensure delivery is attainable by coordinating, planning, and tracking execution of all testing: DIT, UAT, QAT, PIT, BVT.
• Act as a Solution Captain aiding & governing multiple aspects of Product Management Life Cycle.
• Provide project status to project team and senior leadership leveraging tools such as Rally/Jira/Agile Craft.

Confidential

Business Solutions Architect - Philadelphia, PA

Responsibilities:

• Conduct Joint Analysis & Design sessions, Business Requirements review, Process Improvement initiatives, and Functional Specification overviews for Confidential products.
• Deliver Confidential /BSS/NMS solutions on COTS applications including Amdocs, SFDC, SingleView, Century, DonRiver, Versa, Arris.
• Drive architecture design sessions, ensure stakeholders understand the approach in a Client facing environment engaging with senior leadership.
• Devise use-cases on Digital Experience Portal in delivering Multi-LAN feature as part of Product Acceptance & Business Readiness.

Confidential

Systems Integrator - Overland Park, KS

Responsibilities:

• Working with System Architects & Ericsson developers to evaluate feature deliverables for Confidential ’s Order Care Management system.
• Recommending solution approach towards migrating operations from existing legacy systems to the strategic COTS application - Ericsson Order Care.
• Analyzing the functional requirements on Fulfillment, Activation & WLNP processes.
• Handling billing & pricing elements such as taxes, discounts, conditional charges.
• Modelling of simple look-up pricing & complex formula-based pricing.

Confidential

Solution Architect - Moorestown, NJ

Responsibilities:

• Comprehend existing Confidential Confidential architecture vis-à-vis Ericsson’s proposed Order Care solution stack (CW).
• Recommend Confidential changes for upcoming market rollouts for Ethernet over DS1 & VDSL2 ensuring seamless digital experience.
• Analyze existing implementation of L3PP product within Ericsson’s Catalog Manager to be able to reuse it for future product offerings.
• Review System Architecture, HLD, LLD on the existing functionality and assess gaps within existing service ordering & provisioning processes and proposed EOC workflow.
• Aiding application development by mentoring developers in delivering product requirements, narrating MMP’s & User Stories, and walking through system interactions using sequence diagrams.
• Validate system interactions, manual fallouts & milestone handling by staging E2E test session Confidential the end of each Agile Confidential .
• Following Agile methodology in developing key system enhancements in a Scrum environment ensuing an incremental, rapid & resilient delivery mechanism.

Confidential

Product Engineer - Mt. Laurel, NJ

Responsibilities:

• Validate Product requirements working with Network Engineers and Service Provisioning groups.
• Build technical solutions to meet Service definitions for Enterprise & Carrier Ethernet Products such as EPL, EVPL, ENS, EDI within CLIPS.
• Analyze process gaps within Service Order provisioning including Site / Service design, assign & configuration for Metro Ethernet, Cell Backhaul, & HFC services (using DOCSIS CPE).
• Ensure full proof implementation of IP/MPLS L2VPN services using both Martini and Kompella signaling attributes.
• Recommend changes to System architecture based on Product and Network design, aiding automation in operational processes.
• Work with System Engineers & Amdocs developers to evaluate Test Cases during the early phases of a release cycle.
• Analyzing XML scripts to ensure request/response XMLs contain all the requisite parameters for seamless communication between Order Management & Configuration Generating Systems.
• Responsible for tracking User Story deliveries through continuous planning and regression, to accomplish smooth execution in application deployment.

Confidential

Systems Engineer - Denver, CO

Responsibilities:

• Validate User Requirements working with business unit clients and ITS personnel. Develop technical solutions to meet those requirements.
• Engage / orchestrate discussions with required stakeholders during Initiation, Definition & Design of the Software Engineering Process.
• Work with architects, analysts and clients to develop Use Cases and high level requirements during the early phases of a software development release cycle.
• Involved in working out high-level architectures to the point of being able to completely determine which systems & interfaces are impacted, so that those systems can provide ROMs and development/analyst resources as appropriate.
• Responsible for maintaining requirements throughout the lifecycle of a project.

Confidential

Business Analyst - Dallas, TX

Responsibilities:

• Comprehend Access technologies underpinning organizational product stack such as Private IP, Ethernet Private Line & VPLS to be implemented using ConceptWave.
• Feasibility study of configurable features within Concept Wave.
• Compare parameters within ConceptWave product catalog versus attributes used by legacy systems - Proposal Manager & OrderPro.
• ConceptWave application impact assessment due to requirements given by Verizon Sales team.
• Business analysis of Global Private IP product parameters on the ConceptWave product catalog used for Ethernet Access and TDM Access.
• Evaluating the ‘fit-for-purpose’ usability of ConceptWave Presales application post build deployments as part of User Acceptance demonstration.

Confidential

Sr. Solutions Designer

Responsibilities:

• System Impact and Requirement Analysis for Confidential platform
• Render artifacts depicting the problem statement, context diagram, business benefits & scope for each business requirement.
• Proposing solution for the client Confidential stack based on the Proof of Concept demonstrating portal application and portlet functionality.
• Identifying interfaces between legacy systems and the prospective desktop application and integrating with Common Product Catalogue and evolve a design approach based on Integrated Ordering Framework.

Confidential

System/Business Analyst

Responsibilities:

• Developing Proof of Concepts on new service introductions for CSPs, and corporate customers and as per CRTC requirements.
• Analysis of new product i.e. Multicast VPN and develop a proposal defining solutions within Confidential to support new functionality.
• Enhancements for existing Business Processes for Service Fulfillment including service catalogue & product catalogue.
• Designing workflows based on provisioning scenarios covering actions (move, add, change, delete) on service orders.
• Defining interfaces between Confidential & various systems for legacy inventory system migrations.

Confidential

System/Requirement Analyst

Responsibilities:

• Accountable for E2E solution design deliverables on Confidential centric Confidential model adopted by Confidential .
• Deduce Application Use Cases based on proposed Confidential solution.
• Design Inventory Control Layer capability that reads MTOSI based inter Confidential communications and transforms them into SID based responses.
• Reviewing HLD, LLD and Component designs and provide incremental changes to the system stack.
• Comprehend End to End work flows of the Device and Circuit Creation journey involving the Inventory Lifecycle Management capability and built concise sequence diagrams depicting details such as actors, systems and operations involved.
• Conduct reviews on Application Use Cases addressing E2E requirements with client stakeholders ensuring involvement of all the sign-off authorities.
• Conduct workshops with Technical Architects to gain agreements and acceptance on the proposed solutions.

Confidential

Solution Designer

Responsibilities:

• Proposing high-level Confidential static design, reviewing with Platform Architects for acquiring architectural conformance.
• Formulating End-to-End solution stories acquiring stakeholder agreement, acceptance and sign-off through cross-platform feasibility studies.
• Lead technical discussions related to new functionality, products and framework and ensure reusability of code developed and scalability within the design.
• High-level design covering multi-platform systems supporting Network Assurance (i.e. Netcool, SMARTS, NetHealth21, Generic Test Controller-J and Element Management Systems).
• Provide End-to-End solutions for Proactive Fault Management (alarm collection, enrichment, performance reporting)
• Provide End-to-End solutions for Reactive Fault Management (when the EU reports the fault to the CP through to its resolution, reactive OAM tests triggered via GTC-J through EMS)

Confidential

Solution Designer

Responsibilities:

• Requirement captures derived from demonstrations held by BT Operate service planners/routers/network designers, and formulating business scenarios.
• Producing designs, schematics and presentations for Confidential requirements documenting them in a clear, unambiguous and testable language.
• Interpreting XML based cross-platform interface capabilities between disparate Confidential ’s.
• Rendering solutions conforming to Service Oriented Architecture abiding by MTOSI standards following Agile methodologies.
• Provide End-to-End solutions focusing better Customer Experience.

Confidential

Associate Solution Designer

Responsibilities:

• Designing IP Address Management solutions for BT’s bespoke Confidential .
• Evolving DNS naming conventions for IP addresses assigned to network elements and defining standards within the Confidential to generate Fully Qualified Domain Names.
• Designed specialized IPAM solution for BT’s Broadband product launch.
• Canvassing network designs and mapping the operational functions, IP addressing scheme and CLIs to the Confidential .
• Imparting necessary know-how to software developers by means of detailed design documents providing a framework comprehending guidelines of implementation.

Confidential

Project Lead

Responsibilities:

• Handling escalated and aged cases that require personal attention.
• Planning & coordinating network maintenances.
• Pursuing issues with third-party network providers.
• Undertaking and managing crucial tasks that contribute to the quality of processes followed in the NOC.

Confidential

IP Engineer

Responsibilities:

• Monitoring and troubleshooting IP network faults on the FLAG network
• Worked on Juniper M-series routers that form the Core and Edge part of the network
• Gained exposure to SDH transmission technology.

Confidential .

Modular Programming.

Responsibilities:

• Monitoring of Metro Ethernet spread across Mumbai and Jamnagar regions.
• Controlling functionality of network setup based on Broadband Ethernet technology running video, VoIP, and data services.
• Configuring Atrica 8100 routers and 2100 switches.
• Fault management of network outages and errors on interconnecting links.
• Observing fault alarms using NMS indicating various levels of severities.
• Providing higher-end technical support by supervising and imparting necessary knowledge to field engineers.
• Troubleshooting & resolving VPN issues for corporate clients based in U.S. across, Cisco Routers, VPN Concentrators, PIX Firewalls
• Working on TCP/IP, routing protocols like RIP, EIGRP, and OSPF.
• Experienced in configuring site-to-site and client-to-site VPN tunnels.
• Specialization in Tunneling protocols like IPSec, PPTP, and L2TP.
• Planning and implementing Optical Fibre Communication Network for Mumbai region.
• Allocating Digital Loop Carrier Equipments to CPEs on basis of Direct Exchange Lines & ARPU.
• Floor wise In-Building Duct Planning using IDFs.
• Exposure to Fibre splicing.
• Handling issues pertaining to:
• Software/Hardware and peer-to-peer Networking of Dell Systems for U.S. based customers.
• Operating System issues (Windows 98, Me, 2000, XP).
• Installing and configuring Desktop PC Hardware for e.g. modems, video cards, IDE / CD-ROM drives, motherboards.
• Troubleshooting customer’s internet browsing problems
• LAN card configuration
• Installing Proxy Servers
• Monitoring Network Traffic on RMON
• Hands on Experience on Cisco Routers and Switches and Windows NT Administration and maintaining daily backup.
• Accountable for back-end designing in Oracle and front-end coding using Java.
• Maintaining documentation and carrying out stress testing
• Distinction of designing an Inventory Control System for the client, R. K. Metals Pvt Ltd.