Technical Support Resume

SUMMARY:

Highly motivated IT Support Technician with strong System Administration skills and a talent for identifying and troubleshooting System and Network related issues that align with company objectives.
Outstanding teamwork, Problem Solving and analytical skills using latest technology and 8+ year of work experience.

TECHNICAL SKILLS:

Extensive experience in Troubleshooting, administration and networking in various environments.
Thorough knowledge of Windows OS, Mac OS, Windows Server, DOS, Ubuntu, Microsoft Office, SQL Server, Exchange Server, Patch Management, VMware
Hands - on Experience with Active Directory file System, DNS, DHCP, IIS, SFTP, POP, IMAP.
Working experience with Networking, LAN, WAN, Firewall, Network Cabling, Network Security, Antivirus, SSL, VPN, Router, Modem, Switch, CCTV, VoIP, Conference Services
Excellent hardware knowledge in Desktop, Laptop, Servers, Storage, Printer, Projector, Phone
Strong in Backup / Recovery processes and disaster recovery procedures to maintain data protection and availability
Maintain and administer Windows and Linux hosting environments.
Excellent command of running projects employing industry standard project management techniques with good documentation and training experience

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support

Responsibilities:

Designing, installing, configuring and testing computer hardware operating systems and applications
Supporting for website server, database
Monitoring and maintaining computer systems, network, VOIP
Test new hardware, software, services and applications
Working with various digital platforms, providing user support
Project management for all IT clients

Confidential

System Administrator

Responsibilities:

Selected to handle entire IT setup, providing support to users and client, reporting directly to CEO
Oversaw the entire schedule of operation to ensure systems, servers, workstations, peripherals, communications devices, and software is on-line, patched and supported
Independently performed moderate-complex troubleshooting, root-cause analysis, solution development, and implementation
Monitored and verified the integrity and availability of all hardware, server resources, systems and key processes
Reviewed system and application logs, and verified completion of scheduled jobs such as backups
Operated master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use
Performed routine network startup and shutdown procedures, and maintain control records
Configured Fortinet firewall and Symantec Endpoint Protection to secure the network and infrastructure from virus and any data leak
Took an active role in future planning of IT infrastructure environment and the setting of infrastructure standards, Maintain records and documentation

Confidential

Production Manager

Responsibilities:

Promoted to oversee the full scope of Production, project management, reporting directly to CEO
Oversaw the training of production team and ensured guidelines are met
Took charge of project plans, records, controlling cost and risk management while ensuring a pre- determined marketing strategy, allocation of working hours, and status update to client are followed
Redesigned, branding and market placement of different food products to local and overseas
Created Marketing strategy and conducted online events to promote the brand, Social awareness of the using type of products and Q&A Sessions
Created Digital Marketing Plan and creatives of FIFA World Cup 2018 for a sport news portal
Conducted social media contest to increase page likes and engagements
Implemented plan of listing and advertise the existing and upcoming projects of the company to generate leads