OBJECTIVE

Seeking long-term employment with a company that utilizes technology to meet their business goals.

Technical Expertise

A results-driven IT professional with experience in infrastructure design, support and leadership. Solid understanding of network technologies and security practices. Strong and effective leadership skills. Proven ability to lead projects and motivate teams to ensure project success. Consistently deliver effective solutions for internal and external customers. Excellent communication skills both technical and non-technical.

Confidential

Experience

Confidential

Manager of Network Services Support

Strategic planning of the organizations IT infrastructure to ensure the secure and stable operation of the organization's computing environment. Lead a team of IT professionals in implementing and supporting technologies that empower business. Develop and enforce IT security procedures that adhere to HIPAA security guidelines and ensure the integrity and confidentiality of customer data. Diverse leadership of IT teams including desktop, network, security, database, web development and operations. Project management of numerious large scale projects including, Novell to Microsoft network migration, SAN storage area network , VOIP, Web services integration and redesign, IT security program, network infrastructure redundancy, virtualization, network service monitoring, disaster recovery and capacity plan, Call Center, UNIX system migration to blade server technology and dozens of application and infrastructure service implementations.

Network Administrator / Supervisor

Involved in all aspects of network environment including recommendation, implementation and support. Support of LAN and WAN infrastructure including security and performance monitoring. Support for various versions of Microsoft SQL and Oracle databases and their front-end applications. Support of all network communications including routers, firewalls and switches. Support and implementation of security initiatives to ensure HIPAA compliance and network stability. Project management including the research, recommendation and implementation of new technologies and services. Responsible for the management and support of all Telecommunications services. Provide leadership to 4 network technicians who provide PC software support to 400 HealthPlus employees. Supervisor responsibilities include budget planning and management, employee evaluations, task prioritizing and definition of team goals and objectives. Successfully reduced average turn around for helpdesk tickets from 9 days to 3 days by implementing a helpdesk application and by prioritizing and balancing the teams' workload. Improved end-user satisfaction by implementing a helpdesk line that is manned Monday Friday from 8 AM to 5 PM for emergency support. Improved desktop performance by implementing a standard image for all desktop hardware that ensures proper configuration of desktop Operating System and end-user applications. Upgraded 95 of HPM's servers to server class hardware with full hardware redundancy and 4 hour support contracts improving uptime to critical services.

Confidential

Network Administrator

Provided Network Operating System and hardware support for 80 Netware 5.1 servers throughout North America. 3rd level support for Zenworks, NDPS printing, Network cabling and server based applications. Involved in corporate wide Netware server upgrade from Netware 5.x to Netware 6.5.

Confidential

Network Engineer

Member of a Global NetWare team that provided 3rd level support to Federal Mogul locations throughout North America. Assisted with company wide Technology Refresh project that required moving Netware and Lotus Notes servers to new IBM hardware. Project Lead in migrating 3 locations from independent Netware 4.x networks to Federal Mogul's Global Netware Environment. Member of Disaster Recovery team focused on documenting and testing recovery of remote sites and World Headquarters in Southfield. Project Coordinator for a team of 6 Network Engineers.

Confidential

Network Administrator

Maintained a Novell Network of 3 Netware 5.1 servers and a GroupWise 5.5 email system. Hardware and software support for 200 Windows NT workstations. Implementation of FaxWare for GroupWise. Provide training and assistance to users who provide collection services for the State of Michigan. Complete testing of client applications for Windows 2000 implementation. Implementation of Zenworks for Desktops 3 to enable roaming profiles for Win NT/2000 and application delivery. Migrated entire network from queue based printing to NDPS IP printing.

Confidential

Systems Coordinator

Assigned to St. Clair County Library as Systems Coordinator. Provide leadership to computer technicians who are responsible for routine maintenance of computers. Coordinate and recommend current and future technology needs. Implementation of Win2000 Professional. Installation and support of 2 new Netware 5.1 servers and GroupWise 6 email system for 10 branches throughout St. Clair County. Designed and delivered Groupwise training to all staff members. Installed 20 switches throughout the LAN to improve connectivity. Responsible for implementation and maintenance of backup systems. Implementation of automatic anti-virus protection and updates using Norton Anti-Virus Corporate Edition. Involved in every facet of technology, from design and implementation to staff training and daily support.

Confidential

Vocational Instructor

Implementation and Instruction of A Computer Technician program for disadvantaged students.

Confidential

Network Administrator

Installed managed several Netware 4.11/5/5.1 servers throughout the LAN. Built and supported 2 GroupWise 5.5 email servers. LAN wiring, Hubbell trained. Install and manage network hardware, including hubs, switches and cable modems. PC support for 300 Windows 95/98/2000 workstations and peripherals. Workstation and Desktop management using Zenworks and Altiris imaging solutions. Evaluate, recommend and order all hardware and software. Software support for various educational applications including Veds, Plato Pathways, Destinations and CIMS. Training and support for various software applications including Office97/2000, AutoCAD 2000, FrontPage, and GroupWise. Assist Administrators with integration of technology in education. Design Intranet for staff and student use using Novell Enterprise Server and MS FrontPage. Assist in maintaining ISD and local district websites on Microsoft NT Server. Responsible for migrating entire network from queue based printing to NDPS IP printing. Implementation of Anti-virus protection with Norton Anti-Virus. Installation and maintenance of backup devices and services. Upgraded several computer labs, which required working with budgets, bids, and making recommendations to the Board of Education. Acted as a Team Leader supervising a staff of 17 in the absence of the Supervisor. Involved in every facet of technology, from design and implementation to staff training and daily support.

Confidential

• Instructor
• Instruction of Network Technologies course that focused on Microsoft Network Essentials course for Microsoft certification.

Confidential

Technology Coordinator

Designed, implemented and managed Netware 4.11 LAN consisting of 3 Novell servers, a Pinnacle Wireless solution for connectivity between buildings and a T1 line for Internet connectivity. Installed and managed GroupWise 5.2 email system. PC support for 225 Win95/98 workstations. Responsible for training of staff and instructed Internet classes for Community Education. Responsible for all hardware/software purchases and license auditing. Built and published district website on Windows NT 4.0 server using IIS and FrontPage. Worked to establish Acceptable Use Policy general technology guidelines for the district.

Confidential

Technology Administrative Assistant

Worked as Administrative Assistant while training with Network Engineers.

Confidential

Computer Operator

Set up Windows 95 peer-to-peer network and Bridal Profit System used for inventory, vendor and sales information.

Confidential

Human Resource Assistant

Maintained attendance and general records of employees. Assist Human Resource Manager in employment screening and orientations.