SUMMARY:

• Results-oriented, talented professional, with over 9 years of visible achievements in customer-driven and technological industries. Expert troubleshooting skills combine with effective communication, quality control and accurate needs assessment. Abilities to consistently contribute to increased productivity.
• Strong technical aptitude with exceptional talent and ability to effectively translate technical information and procedures to end-users.
• Superb troubleshooting/analytical skills with capacity to accurately identify and assess problems before providing expert solutions.
• Dedicated to providing quality customer support consistently meet or exceed client needs by providing service beyond expectation.
• Outstanding communication and interpersonal skills with ability to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals.
• Able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments.
• Recognized for professionalism, thoroughness, and commitment to quality and teamwork.
• Ready to assume new challenges to meet or succeed objectives.

CONFIDENTAIL

Skills:

• Install, maintain, and troubleshoot Windows XP Pro, Window 2003/2008/2012 Standard Enterprise Edition, Window 7 Workstation and Server issues. Concepts of IP Address, MAC Address, Firewall.
• Software:
• Network
• Operating System: Windows 2000, 2003, 2008, 2012 standard and enterprise edition.
• Backup: Veritas Netback up 5.1 MP2, Backup Exec. Arcserve
• Monitoring
• Tool: NetIQ App Manager and HP Open View, IBM Director, SCOM 2012
• Database: SQL 2000/2005, 2008
• Protocol: TCP/IP, VPN PPTP, L2TP/IPsec

Network

• Architecture: Client-server, Ethernet, Hierarchical and Peer to Peer
• Servers: Intel, IBM 345, 350, 360, M10, M7000, HP ProLiant DL 580/360/380 G1, G2, G3, G4, G5. ML350/6400/3000R/1850R 1500,1600,2500,6500. Dell PowerEdge 6400/4400. CISCO Switch, Hub, Modem, cable
• Storage: Veritas Volume Manager, Compaq storage works 4100 RAID Boxes, Tape

EXPERIENCE:

CONFIDENTAIL

System Administrator

• Hands-on administration experience for Day to day Window NT/2K/2003, 2008, 2012 Server OS and Infrastructure including VM Ware ESX, Citrix environment Event log analysis, Application server, Print server, Terminal server, Code server.
• Manage servers compliant with company standard using SCCM 2007 2012 to distribute Releases, Security Updates, Hotfix, Patches and analyze Troubleshoot/fix issues.
• Install Antivirus, TSM and Net backup agent.
• Knowledge of Managing User accounts under Active Directory and creating Group Policy, Assigned requested access. Troubleshooting network issues, detail knowledge of OSI Model TCP/IP , Network connectivity issues DHCP , Active directory issues and DNS
• Create.
• Assisted users with Remote Access VPN issues Day to day LAN support and network troubleshooting.
• Participated in DR planning and practice as well doing all due diligence for audit purpose.
• Provide support for Incident/Change/Problem management of servers and environment/architecture using HP Service Manager ticketing system.
• Build servers from scratch including cluster servers with window 2008 standard, enterprise servers on HP Blade and IBM which includes updating firmware, customizing arrays and hardening as per business needs and their DR partners with EMC attached to all of them.
• Create report using SQL Query as well VB/batch script to automate task and minimize outage.
• Created Change Record CR based on requirement to implement in after hours and communicate with stack holder for any current and potential issue occurring during entire process.
• Complied with ITIL Processes, SOX security standard and Document any new issue and posted in knowledge base for future reference

Environment: HP Service Manager, DNS, WINS, IIS, TCP/IP SMS 2003,SCCM 2007/2012, TSQL 2008, Wise Packaging Studio, Windows 2000/2003, XP Win 7, VM Ware ESX, Citrix, AD, VPN, IBM xSeries/Lenovo/HP DL/BL Servers, MS Exchange, ITIL

CONFIDENTAIL

Intermediate System Support Analyst

• Hands-on administration experience on Windows NT/2000/2003 server Forest, Domain, AD, DNS, WINS, DHCP, OU, Distribution list, Windows folder security, and IP filter.
• Troubleshooting skills in a Windows NT/2000/2003 environment Event log analysis, installation and administration of Windows Server NT/2K/2003, including user setup and defining roles, performance tuning, backup and restore, security monitoring and registry.
• Used Packaging tool Wise and Tivoli, also did Monthly Microsoft Patching by SMS 2003.
• Monitored Servers using Monitoring tool System Centre operation Manager 2007 SCOM 2007 .
• Experience with all aspects of server implementation including rack installation, CPU/Memory/Disk configuration, RAID, OS installation/configuration/tuning, integration with security monitoring tools, installation of 3rd party software.
• Support, maintain and troubleshoot Production Application which is used for day to day activity in Financial Industry, Understanding of TCP/IP and OSI model
• Complied with SOX security standard and Document any new issue and posted in knowledge base for future reference.
• Follow change management, problem management and incident management process for any upcoming issue and resolve it accordingly, worked in HEAT and REMEDY Trouble ticketing system.
• Worked with all IBM/DELL and HP Servers, and Remote Card RSA and ILO.

Environment: Tivoli, DNS, WINS, TCP/IP SMS 2003, SCOM2007, Wise Packaging Studio, Windows NT/XP/2000/2003, Active Directory User Administration, RSA ILO, IBM/HP DL/BL Servers.

CONFIDENTAIL

System Specialist

• Provide Level II Support which includes DNS, IIS and DHCP on Window platform and UNIX
• Solaris issue.
• Help build Intel server as when requires and configure according to specific requirement.
• Understanding of TCP/IP and OSI mode, Work with VPN issue regarding tunnel protocol and port issue.
• Repackage in MSI file using Wise Package Studio and Work with SMS 2003 collection, packages and advertisement and distribute packages, updates and hot fix to keep user/server up to date for security.
• Unable to remote desktop using VBScript to install package, updates and hot fix manually.
• Through knowledge of Networking LAN and configure Network Switches CISCO
• Worked and Manage with Active directory Group Policy.
• Knowledge of IBM xSeries Server 3550,3650,3850,3950 , Build and configure Window 2000 and 2003 server according to specification
• Look after other window application related issue word, excel and e-mail client-Server Outlook-Exchange . Images laptop and desktop as when require.

Environment: TCP/IP, DNS, WINS, SMS 2003, Wise Packaging Studio, VPN, Windows NT/XP/2000/2003, Active Directory User Administration, Sybase User Admin, Exchange Server.

CONFIDENTAIL

Tech Support Analyst

• Providing desk side support to end-users on site and off site using remotely login utility.
• Day to day NT,W2K and XP, office 2003 app. Word, Excel, Exchange 2003-Outlook support and troubleshooting
• Repackage an application and distribute in enterprise environment.
• Follow-up with all internal/external users and technical staff for problem resolution and customer satisfaction.
• Upgraded existing Peripherals including memory chips, hard drives, NIC, printers, RIM Blackberry devices.
• Hardware support for Dell/IBM desktop/laptops and HP Printers, Backup Library.
• Assist users with Remote Access setup and issues Day to day LAN support and network troubleshooting
• Service Level agreement of 1hr, 2hr, 4hr and next business day
• Perform minimum repairs at desk side before swap 30min. Max, Replace NIC, SIMMMS and Graphics Mod as required .
• Perform hard drive imaging and data transfer based on HP provided information.
• Experience managing domain accounts and troubleshooting network issues
• Perform initial diagnostics on hardware issues including PC and Printer problems to verify the issue and communicate it to our hardware repair vendor.

Environment: TCP/IP, DNS, WINS, Windows NT, Wise Package Studio, SMS, Veritas Net Backup 5.1 MP2, Backup Exec 9.0, Win 95/98/XP/2000/2003, Active Directory User Administration, Sybase User Admin and Exchange Server 5.5/2000.