Team Leader Resume Profile, NJ - Hire IT People

SUMMARY

Detail-oriented Unix Systems Administration and Applications Support professional with strong hardware and software configuration background. Excellent troubleshooting skills for multiple architectures, including HP, AT T, IBM and NCR. Hands on experience in cost-effective, multi-tiered, high performance distributed enterprise applications across industries, including government, healthcare, etc. Proven success maintaining strong client relationships in various geographical locations as application support focal.

HP Unix Support Expert	DSM Operations Focal Point
Situation Management Focal Point	Quality Assurance Focal
SRM Wiki Documentation Developer	SRM Demo Presentations / Virtual Training

TECHNICAL SKILLS

Platforms	HPUX, AIX, SUN / Solaris, Linux, NCR, Windows XP, Windows 2000, Windows NT, MS DOS, PSeries, XSeries, VMWare/Virtual Center
Languages	C, C , Visual Basic / Basic, Shell / Perl, COBOL, PASCAL, SQL
Applications	Server Resource Management SRM , HP Glance / Nickel, Tivoli, VPN, MQSeries, SOA, BMC Patrol, ESM Axent Security, Remedy, Webserver, Service Guard, OmniBack, HP High Availability Clustering, HTML / Wiki, Bugzilla, Tracker
Databases	Oracle, DB2, Sybase, Informix, Filemaker Pro 10/11/12
Tools	Lotus Notes, IBM Tools Management, Symphony, MS Word, MS Excel, MS PowerPoint, Adept, UltraEdit, Camtasia Studio

PROFESSIONAL EXPERIENCE

Confidential

Team Lead

Provided sequence diagrams to assist in determining root cause analysis, implemented workaround resolution and coordinated deployment code fixes via IBM Configuration Management Version Code CMVC .
Increased productivity by implementing new technology migration plan for various accounts in the EMEA Europe, Middle East and Africa locations, improving server collections reporting rate by 90 .
Proactively performed pre-release application testing which reduced impact of show stopping defects and improved quality assurance.
Participated in the migration project to move all accounts to new infrastructure which was completed successfully and improved production quality and performance.
Improved customer relations by providing SRM application demos, hands-on video training and lunch / learn training sessions.
Led SRM massive documentation migration project from within IBM webservers to IBM housed Wiki. Project completed successfully and relinquished all costs associated with housing SRM documentation on webservers.

SConfidential

Technical Staff

Partnered with BMD organization and laid ground work for the NetPlan data migration project.
Worked 60 70 hours / week for a period of 5 months to ensure the BMD organization could critique and automate the new data migration process.
Coordinated the delivery and installation of NetPlan's hardware server platform to the Atlanta MMOC. Delivered 50 HP Vectra pcs allocated to the NetPlan user groups and reached hardware availability on schedule.

Confidential

Senior Technical Associate

Developed NetPlan's gateway monitoring and order tracking tool which tracks specific situations of CIE, LTPI, TPPDL and TSNOW interfaces within the NetPlan application and monitors Libe / port connectivity and Connect Direct transactions. Tool was incorporated into Tier I and Tier II troubleshooting process.
Authored NetPlan's Operational Maintenance Guide test Plan that was incorporated into the IMO's department automated testing tool for this application.
Acknowledged as Unix Administrator Expert and promoted to Technical Staff Member.

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Team Leader Resume Profile

NJ

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