EXPERIENCE:

Confidential

Technical Consultant/Software Engineer

• Experience leading or heavily supporting at least one ServiceNow implementation
• 2 year ServiceNow Systems Administration experience
• ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of core integrations LDAP, SSO, e-mail and development of reports and dashboards
• Web Technologies scripting XML, HTML, JavaScript, Web Services, etc.
• ITSM/ITIL/process design/process improvement
• Excellent interpersonal, written and verbal communication skills
• Experience and comfort in producing project deliverables to include project plans, project status, test plans/results, training materials and release notes
• Understanding of Agile SCRUM development methodology and familiarity with ServiceNow StartNow methodology and tools

Confidential

Software Engineer

• Configuring SharePoint services and settings including managing global rights and permissions regarding portals
• Monitor portal usage including access, load, and usability, issues on a daily basis
• Developing enterprise content management systems using Microsoft Office SharePoint Services MOSS 2007.
• Participating in the development and implementation of internal .NET and SharePoint web applications using Visual Studio
• Working with customers to gather requirements and create customized applications and complex workflows.
• Web Enabling Existing Lotus Notes Databases
• Developing custom web parts and integrating enterprise content with SharePoint to include content indexing, personalization, workflow and restricting access to content.
• Perform Lotus Notes Systems Administration i.e. Managing users, and Updating ACL 's

Confidential

Application Developer

• Configuring SharePoint services and settings including managing global rights and permissions regarding portals
• Monitor portal usage including access, load, and usability, issues on a daily basis
• Developing enterprise content management systems using Microsoft Office SharePoint Services MOSS 2007.
• Participating in the development and implementation of internal .NET and SharePoint web applications using Visual Studio
• Working with customers to gather requirements and create customized applications and complex workflows.
• Ability to read and or reuse HTML code in order to update it or even create similar new code.
• Assist with Level of Effort LOE and cost estimates for proposals and contribute technical descriptions/ language for proposals and other client facing and internal documents.
• Enhance functionality and Improve Web Interface by utilizing Cascading Style Sheets and JavaScript
• Create. Modify, and Troubleshoot Actions, Forms, Navigators, Fields, and Views
• Assist in supporting small to medium Lotus Notes and Domino projects requiring Operations and maintenance including designing, implementation, testing, and deploying upgrades
• Perform Lotus Notes Systems Administration i.e. Managing users, and Updating ACL 's
• Web Enabling Existing Lotus Notes Databases
• Developing custom web parts and integrating enterprise content with SharePoint to include content indexing, personalization, workflow and restricting access to content.
• Create mailing agents utilizing Lotus Script

Confidential

Lotus Notes Application Developer/ Systems Administrator

• Provide Lotus Notes Database Management, Application Architecture, Design Elements, and Security
• Create formulas with the Command and Function
• Utilizing Cascading Style Sheets
• Set Default Values and Database Access
• Create Lotus Group Calendars and Single Database Applications
• Test and Migrate Lotus Domino platforms from a development to production Environment
• Run Scripts and monitor middleware activity i.e. Lotus Enterprise Integrator 7
• Unix Systems Administration
• Update database content w/SQL and transaction handling
• Modify table content utilizing Insert, Update, Delete, and Select Statements
• Modify and design Applications with Sybase PowerBuilder 7

Confidential

Lotus Notes Application Developer/ Systems Administrator

• Lotus Notes Systems Administration
• Administer Windows XP / Active Directory
• Provide 3rd Tier Support for Approximately 25,000 users
• Provide Resolution to Shared/Database Access Issues
• Monitor Oracle 10g databases
• Monitor Microsoft SQL Server 2000 Databases
• Perform SQL Queries

Confidential

Network Technician

Performed Network Surveys

• Installed Terminated Cat5/Fiber Optic Wiring
• Tested Network Connectivity from User Workstations to Server Room
• Installed Patch Panels and Cisco Switches in Telecommunications Closet
• Performed Backbone Fiber Installation
• Tested DHCP Ping Response Request
• Utilized Fluke Network Analyzer

Confidential

Systems Administrator/Support Engineer

• Microsoft Systems Administrator for Approximately 25 users
• Added/Deleted/Assigned Permissions to Users Accounts
• Resolved TCP/IP Issues
• Installed/Configured Wireless Networks
• Provisioned Cable Modems via Unix platforms
• Performed Coaxial/Ethernet Cable Installation
• Provide Technical Phone Support for Internal External Users

Development Skills

• HTML 5
• CSS
• JavaScript
• Microsoft SharePoint