Analyst/Architect Resume Profile, NJ - Hire IT People

Summary

Around 6 years of IT experience in development support operations for various standalone - web based applications in insurance ITSM domains.
Certified Service Now System Administrator Implementation specialist
ITIL V3 Certified
Experience in working on various software development cycles such as SDLC AGILE
Around 3 years of hands on experience working on various ITIL tools such as the HPSD, ServiceNow tool Calgary, Berlin, Aspen including upgrades.
Experience in end to end implementation of ServiceNow OOB custom integrations
Hands on experience working on other technologies such as JAVA J2EE, Java Script, SQL, web services, hibernate.
Recognized for my achievements by current employer clients

Technical Skills:

ITIL Tools	Service Now Calgary,Berlin,Aspen , HP Service Desk HPSD
S/F Languages:	Java 5.0
Database:	MS SQL 2008, PL SQL Developer
Web / Client-Server Technologies:	JAVA, J2EE JSP 1.2 Servlet 2.2 / Hibernate 3.0, Spring MVC , HTML , XML 1.1, JDBC, JavaScript, Web services
Application/Web-Servers:	Apache Tomcat
Operating System:	Windows , Linux
Development Tools:	Eclipse
Version Control:	PVCS,CITRIX

Projects:

Project:	Confidential
Client	Confidential
Tool/Technology:	Service Now Calgary Instance ,Java Script, Web services, collaborative approach
Role:	Analyst/Architect

Role:

Interact with the business stake holders to transform requirements to a service catalog design document the same
Estimation design architecture for end to end catalog development
Develop initial prototype for catalog design/ entire requirement based on need
Lead development activities, resolve technical challenges faced review offshore team's work.
Single point of contact managed the deliverables
Spearheaded the collaborative process cultural change in the team to achieve quality results in a short span and was recognized by both the organization the customer for the same

Project:	Confidential
Client	Confidential
Tool/Technology:	Service Now Calgary Instance ,Java Script, Web services
Role:	Tech Lead

Role:

Interact with the business process owners to gather requirements to create design specs
Develop prototypes on-demand basis
Redesigned automated the knowledge management process as per JNJ's knowledge process.
Worked end to end on a web service project to integrate HP Clarity tool with Service Now catalog items for real time validation of requests.
Redesigned the release management process as per the customer needs
Worked on customizing the SACM/Asset management processes as per the client needs

Project:	Confidential
Client	Confidential
Tool/Technology:	Service Now Aspen , PL SQL Developer, Eclipse , Java J2EE, web service, spring, hibernate, xml,HPSD HP Service Desk
Role:	Senior Developer

Role:

Redesigned re-built the critical/sensitive B2B process used in GE TSG for Incident, Configuration change managements in their ServiceNow tool.
Build a new B2B integration from scratch for GE's transportation business unit which is intended for a real time data exchange between GE GIS systems.
Responsible for development, deploy update sets across instances
Implemented Six Sigma lean process improvement by automating the updates in from HPSD to Service Now during launch of ServiceNow in TSG
Received iGATE Lean Process certification for the same
End to end co-ordination with external business partners GIS web methods for UAT SIT.

Project:	Confidential
Client	Confidential
Tool/Technology:	HP Service Desk tool framework , PL SQL Developer, Eclipse , Java J2EE, Web service, spring, hibernate, xml
Version Control	PVCS
Role:	Developer

Role:

End of end development which involves analysis, development, unit SIT testing with the other vendors and process owners.
Resolving issues tickets
Played role of a build manager used PVCS for versioning
Estimation, Designing technical documents,CMMI audits

Project:	Confidential
Client	Confidential
Technology:	AIUframework, Java1.4, XML, IBM MQ,Sybase database, Eclipse,Citrix
Role:	Developer
Company	Confidential

Description:

AIG Travel Guard Chartis Insurance is a leading provider for travel insurance plan. The primary objective of this project is to handle the enhancements to the Virtual Payment Engine VPE . The Virtual Payment Engine application acts as the merchant and collects payment for the Insurance Premium from the customers supporting Visa, MasterCard and AMEX credit cards.

Responsible for: Development, unit testing documentation

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