OBJECTIVE:

• To obtain a position as a Virtualization and SAN Engineer in a challenging atmosphere with room for growth and advancement. I especially enjoy an environment where I am encouraged to learn new technologies.

TECHNICAL SKILLS:

Skills: VMware Desktop, Fusion, ESX, ESXi, View, SRM, ThinApp & Converter SAN Hardware & configuration MS Windows 2003 & 2008 Server Active Directory Group Policy Mgmt. MS Windows XP, Vista & Windows 7 MS Exchange Server 2003, 2007 & 2010 MS Office 2003, 2007 & 2010 MS Terminal Server MAS 90 QuickBooks (Basic, Pro and Enterprise Editions) Peachtree Accounting Backup Software SAN Hardware & Networking Routers and Switches

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, White Plains, NY

Responsibilities:

• PDS provides technology support and maintenance services to various medical and healthcare practices in the tri - state area. Additionally, they provide setup and support of EMR (Electronic Medical Records) and Practice Management systems as well as a hosted remote backup solution
• . I was contracted to virtualize their remote backup offering which is hosted in a datacenter offsite utilizing VMware ESXi 5.0. I also designed, provided a proof of concept for and fully documented a “virtualization in a box” solution for some of the organization’s larger clients also utilizing VMware. Created documentation of proposed virtualization solutions for clients, management and technical staff.

Systems Engineer

Confidential, Summit, NJ

Responsibilities:

• Design, engineer, implement and support large scale Citrix environments. Install, configure and maintain SAN hardware including HP Lefthand, Whiptail, Compellent and Datacore SAN Symphony. Perform upgrades to Citrix XenApp, XenDesktop, XenServer and Provisioning Servers. Setup, install and support XenApp servers. Publish various applications and manage users, groups, permissions and policies based upon best practices and company requirements. Provide installation and support services for VMware software products. Install, configure and support various versions of Microsoft Windows, Server 2003/2008,
• SQL Server, SharePoint, Exchange 2007/2010 and Windows 7. Manage Active Directory structures and Group Policies. Work with clients to implement and provide support for Proof of Concept projects. Provide installation and support services for clients utilizing Microsoft, Citrix, VMware and other software products. Diagnose and provide resolutions to clients for various Microsoft, Citrix, VMware and hardware issues. Prepare documentation for recommended solutions and finished projects.

Senior Engineer

Confidential, Sloatsburg, NY

Responsibilities:

• Work with management and staff to provide resilient VMware, Hyper V and Citrix solutions to clients. Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer’s expectations. Install, configure and maintain SAN hardware including Compellent, HP Lefthand and EMC. Serve as the primary technical architect designing solutions that integrate VMware’s portfolio of virtual desktop technologies (VMware, View, ThinApp, mobile device solutions etc.) with the client’s current infrastructure or to replace the client’s current infrastructure with a virtualized solution.
• Manage staff and other technical resources to oversee projects to completion. Manage vendor relationships to obtain the highest level of customer service. Evaluate new technologies and document findings to provide proof of concept for proposed infrastructure solutions. Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs. Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Documenting bugs, writing up field notes, and capturing ideas and requirements to improve products and services.

VMware/SAN Systems Engineer

Confidential, Nanuet, New York

Responsibilities:

• Provided pre and post-sales support for VMware, Compellent, HP Lefthand, Dell Equallogic, NetApp, EMC and other SAN solutions including: Specified, architected and implemented complex, enterprise level solutions with VMware ESX and ESXi, VMware View and VMware SRM. Created Project Plans, coordinated resources and directed staff with regards to implementations. Administered projects to completion.
• Provided technical and non-technical support and services to clients or other staff members regarding the use, operation and maintenance of equipment. Diagnosed and provided resolutions for problems with installed equipment. Provided knowledge transfer and to clients. Prepared technical documentation for clients, management and other staff members. Performed customer needs assessments and solution finding sessions. Reviewed customer operations for improving business process opportunities. Delivered product presentations based upon the necessities of the prospective client. Participated at conferences, tradeshows, and other events as required by Sales Management.

Systems/Field Engineer

Confidential, Stamford, Connecticut

Responsibilities:

• Provided high level field support and consulting to Eze Castle’s clients in the investment management industry. Provided both onsite and remote support for Microsoft Windows/Exchange Servers, Confidential Enterprise Servers, Citrix Servers, Windows Terminal Servers and SQL Servers. Assisted in troubleshooting network and carrier outages to resolve those issues as soon as possible. Configured and maintained NetApp and HP Lefthand SANs. Created software images and deployed the same to trader and back office workstations. Occasionally performed home visits to assist users in connecting to their office networks from home.
• Deployed and managed virus protection software, Confidential devices and various other networking equipment and software. Assisted users on the trade floor with Bloomberg, Charles River, Radical, Thomson, Reuters and Front Arena issues. Assisted in setting up a new office location for one of Eze Castle’s clients including imaging machines, coordinating moves and dealing with Market vendors.

Senior Systems Engineer/Project Manager

Confidential, Englewood, New Jersey

Responsibilities:

• Senior level network engineer and project manager. Responsible for the installation, maintenance and technical support of computer networks including servers and workstations. Design, specify, configure and install network equipment, servers and workstations.
• Server implementations include Exchange 2003/2007 servers, SQL servers, Small Business Servers, server migrations and new server installations. Provide technical support to clients. Create implementation plans for various networking projects. Coordinate the installation of new network hardware, servers and workstations. Completely document all network design and hardware configurations.

Senior Systems Engineer

Confidential, New York, New York

Responsibilities:

• Worked as a senior level network and voice technician. Responsible for the installation, maintenance and troubleshooting of Voice Over Internet Protocol (VOIP) telephony. Design, specify, configure and install network equipment (i.e. switches, routers) to support VOIP telephones.
• Configure virtual private networks (VPN’s) to allow remote users to connect IP Telephones to the main office’s telephone system. Provide top level troubleshooting and support to company technicians and clients. Consult, train and provide technical support to clients’ information systems staff. Monitor office network and provide technical support to office personnel and management.

Systems Administrator

Confidential, Hawthorne, New York

Responsibilities:

• Single-handedly, specified, assembled, and configured a Windows 2000 Server Primary Domain Controller, Exchange 2000 Server and Windows 2000 Terminal Server. Installed and configured Server software for each new server.
• Created a new domain structure and devised a naming convention for the new servers. Created login scripts and group policies to restrict users’ actions and increase network security. Researched and implemented a software solution for the Terminal Server to limit the amount a resources a companywide software program was using which allowed for multiple remote users to access the program across the internet simultaneously. Deployed MS Exchange to replace the company’s existing mail server and allow for calendar sharing among partners and support staff. Migrated users to the newly created domain from a Linux based workgroup. Worked closely with other IT staff members to support the company’s users and troubleshoot network issues. Provided technical support and to company employees.

Self Employed

Confidential, New City, New York

Responsibilities:

• Owner of a computer consulting company serving the Tri-State area. Worked with several companies in New York City, New Jersey and Connecticut. Installed new Windows 2000 and 2003 servers. Installed new Windows 2000 and Windows XP workstations and connected them to the network. Provided technical support, buying assistance, web site administration, domain name registration and to clients. Assisted clients with virus and spyware removal.

Systems Administrator

Confidential, New York, New York

Responsibilities:

• Responsible for maintenance and support of a network environment utilizing Windows NT 4.0 & 2000 servers. Responsible for the evaluation, procurement and deployment of hardware and software for the firm and its clients. Provided computer consulting and technical support to clients. Responsible for the procurement, installation and configuration of broadband Internet access for clients. Installed, configured and provided technical support for accounting software sold to clients. Performed hardware and software upgrades. Responsible for the administration and maintenance of servers and workstations.

Systems Administrator

Confidential, Brooklyn, New York

Responsibilities:

• Supervised a staff of three technicians. Responsible for the maintenance and support of a 250-node computer network in a Novell and Windows NT environment spanning eight different locations. Responsible for troubleshooting of network problems, TCP/IP and DHCP administration, maintenance of network security including setting up new users and workgroups, configuration of network services (i.e. modem sharing, printers), general user support and assistance
• Supervised and coordinated the set-up and installation of two new Windows NT networks for the maintenance department. Serviced and maintained a 2,000-user cc:Mail Post Office for the entire park including: routine maintenance of the post office, troubleshooting router and remote access problems. Made recommendations for the purchase of new hardware and software. Set-up and installed new workstation computers
• Provided technical support for several proprietary, park service computer programs. Prioritized and scheduled technical support calls and assigned tasks to technical support staff. Prepared monthly reports for supervisors and park staff.