TECHNICAL SKILLS:

Technology and Tools: Advanced knowledge of Microsoft Operating Systems Win7/Win 8.1/Win 10/2012/2016 Server OS including imaging, installation, configuration, patching, upgrading, performance monitoring, troubleshooting and SCCM. Advanced knowledge of Active Directory with Group Policies, PowerShell, SQL and Enterprise applications including Office 365.

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

• Provided Desktop Support to 50 small and medium business via remote.
• Server 2016/ 2012, Administration, Group Policy
• Windows 10 Imaging and Deployment, Administration
• Office 365 Deployment and Administration
• Sonic wall Firewall
• Intune Device Management

EUC Engineer

Confidential

Responsibilities:

• Provided Desktop Engineering Services for a company of 44, 000 employees.
• Symantec Altiris Console - Create tasks and jobs, run reports
• Prepared and distributed software for mass deployment
• Resolved system wide bugs, problems and outages including network and storage issues
• Also extensive experience with Registry issues, Active Directory GPO’s, NTFS File System/Share Permissions, Windows\Office customization. Clients were a mix of Windows 7, 8.1 and Windows 10 test machines. A large number of VMware desktop clients were also used which I created the VM's and set the pool. Windows 7 x86 & x64 Build image creation for physical machines.
• VB-script was used to automate tasks.
• PowerShell was used to automation of tasks and configurations
• Created WIM files
• DISM
• USMT (Microsoft User State Migration Tool)
• MDT (Microsoft Deployment Tool)
• BitLocker
• WSUS (Windows Server Update Service)
• Ghost
• Executive Level Desktop Support
• Built Pre-Production 100 user SCCM Environment testing imaging, updating, software distribution, collections for possible production deployment.

Consultant

Confidential

Responsibilities:

• Provided advanced level life-cycle management of client end-user computing systems, virtual workstations, mobile devices, thin clients, and associated peripherals
• Created and automated processes with PowerShell.
• Prepared and distributed software for mass deployment via device management tools (SCCM \ Configuration manager). Participated in emerging technology evaluation of potential implementations of new technology in the enterprise with the goal of improving existing systems and technologies meeting the needs of the business.
• Participated in projects in support of senior peers and management.
• Resolved customer requests of advanced complexity through excellent communication, thorough analysis, troubleshooting, and timely resolution follow-up.
• Ensured all new requests were scheduled with the customer and completed on-time.
• Assist in application and package/program distribution and deployment to collections.
• Work under general supervision on the development and deployment of VMware client images.
• Ran Reports to evaluate issues and metrics using SCCM.
• Worked with application packaging team to distribute packages.
• Mentored junior co-workers with SCCM client repair, troubleshooting, and remediation
• Provided Tier III support for engineering and program-level issues elevated by Systems Administrators, technicians, and program personnel in regards to Application deployments, and client installation.
• Troubleshoot software /hardware and install/ configuration on Windows 10 beta testing and deployment.
• Participated in migration of IOS devices from good to Air watch
• Executive Level Desktop Support

Consultant

Confidential

Responsibilities:

• Built and tested images for system wide deployment
• Worked on VMware ESXI 5.5 and VMware VSphere and built VM’s and updated patch VM’ s
• Websense appliance, configure, administer.
• Daily Tape backup with CommVault, Iron Mountain.
• PBX Phone system (Toshiba) Punch Down and Create/assign extensions.
• Worked with Active Directory Daily adding users, groups.
• Worked with team to integrate other domains into our Forrest/Domain.
• Worked on Adobe Cloud Software implementation.
• Added, moved, configured and Exchange users and moved mailboxes.
• Solar winds for troubleshooting network issues
• Ghost
• Microsoft Server 2012R2, 2008R2 mixed environment
• Inventory systems (labeling/bar-code readers/etc.).
• Executive Level Desktop Support

Consultant

Confidential

Responsibilities:

• Symantec Altiris Console- Create tasks and jobs, run reports.
• Deployed images, software, and updates.
• Provided Desk-side support Onsite and Remotely.
• Participated in Office 365 and IE 11 Roll-out.
• Provided Windows and Mac support.
• Extensive use with Maas360.
• Coordinate repairs with third party vendors.
• Worked to resolve VBA Scripting/Macros for Excel and Access during Office upgrade
• Wrote Documentation for End Users.
• Managed Active Directory Daily tasks.
• Solar winds for troubleshooting network issues

Consultant

Confidential

Responsibilities:

• Supported Graphic Design Staff with Apple Macintosh OS X.
• Participated in migration of OSX 10.8 and 10.9 to 10.10.
• Extensive use of JSS and JAMF (Casper) Suite for Mac
• Mac imaging.
• Adobe suite of applications.
• Handled Remote and desk side visits.
• Support of Bloomberg Software and hardware on PC.
• PGP and File vault 2 encryption.

Consultant

Confidential

Responsibilities:

• Provided C-Level Desktop and Mobile device support to executive staff.
• Executive Level Desktop Support
• Built maintained, configured and troubleshoot User System for Desktop and Mobile Devices.
• Provided support for Special Roll-outs Projects and expertise with deployment and supported mobile devices such as I- phones, I- pads and Android using MDM (Maas360). Supported Satellite offices and remote users. Used Active Directory Users and Computers to add and or modify users and PC's group . Worked with VPN and Citrix client services.
• Expertise with computers networking (LAN/WAN/Wi-Fi/etc.).
• Assisted designing client workstation images. (Windows Imaging/SCCM 2012).
• Used power-shell to automate tasks.
• Knowledge and experience working with cabling, A/V Cabling, CAT5/6 (Ethernet) installation, pulling wire, maintaining A/V equipment such as ceiling or wall mounted screens, projectors, equipment racks and electronic whiteboards, LCDs, Plasma, etc.
• Responsible for the setup, monitoring operation, and breakdown of basic to high, video equipment such as Video walls, LCD screens, Projection, etc.
• Experience with inventory systems (labeling/barcode readers/etc.).
• Designed processes for the maintenance and updating of client’s equipment both hardware and software.
• Designed process and documentation for level 1 and level 2 technician supports.
• Provided feedback to engineering and product development on performance and improvement opportunities for kiosks and customer equipment.
• Part of Roll-out team that performed Roll-out of Lync with to end users, PGP encryption and Bit locker

System Administrator

Confidential

Responsibilities:

• Used power-shell to Automate tasks
• Analyzed and isolated issues and make recommendations for future upgrades and troubleshoot problems reported by users.
• Identified user needs and evaluated and modified system's performance.
• And settings of personal computers as well as printers.
• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.

Consultant

Confidential

Responsibilities:

• Supported Windows 7 roll-out diagnosing and finding solutions for applications used in the business.
• Worked with a wide variety of tools such as fiddler, procmon, sys-internals, wire shark and many others to troubleshoot application and windows issues and provided solutions for the desktop team.
• Worked with the packaging team to implement solutions on SCCM 2012, networking and Distribution
• Services as well. Supported a roll-out of the Mass360 MDM system which was migrated from Air watch.
• Participated in IOS upgrade on iPhone and iPad. Also supported Android devices. Worked with Java plug-ins in depth on a regular basis.
• Used power-shell to automate tasks that involved previously labor intensive work. Using Active Directory (AD) was a daily part of my job.
• Suggesting and helping implement GPO (group Policy) changes was a frequent part of my work. • Worked with Power Broker software, and Websense DLP troubleshooting issues with those deployments
• Bit Locker Encryption

Senior Information Technology Analyst

Confidential

Responsibilities:

• Managed a network with 15 servers in a Production\DEV environment and UAT\test network
• Worked with 60+ users on XP and Windows 7.
• The network had SQL server 2005, built on server 2008R2.
• Equipment includes HP blade servers, IBM Blades and two file servers, two domain controllers and house custom software applications.
• Responsible for building many servers including SQL, WSUS, and WDS. Set group policies and maintained MacAfee 8.8 EPO agent anti-virus, I also set up a Docstar client-server system for scanning documents. Planned and implemented networked systems, including configurations, and supports/troubleshoots network problems. Lead in virtualization of existing servers using Hyper-V, VM-ware and evaluated network performance.
• Managed VOIP and Cisco switches.
• I maintained Ax4 -5 SAN storage.
• Daily end-user interface skills via phone and/or in-person with strong (clear) verbal communication skills.
• Excellent written skills as well as the ability to operate under stressful, time-sensitive deadlines.
• Used power-shell to automate tasks.
• Extensive Active Directory use
• Managed a project involving moving our production and UAT to a remote environment, as well as moving our DEV/test to another location as Confidential was sun-setting this location.
• Negotiated with Data carriers and vendors.
• Consistently provided detailed reports to upper level management.
• PGP encryption
• Executive Level Desktop Support
• Managed SonicWALL VPN

Consultant

Confidential

Responsibilities:

• Performed as a Network and System Administrator on a small Business networks
• Maintained a DC, exchange server(s) and a file server.
• Provided desktop support to the executive staff in a Windows server -client environment including servers, gateways, communications equipment (PBX and VOIP) workstations, software and hardware.
• Executive Level Desktop Support

Lead Desktop Supportat

Confidential

Responsibilities:

• Desktop support for hospital and re-imaging of PC’s, and laptops.
• Able to perform effectively in a team environment Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
• Knowledge of many various pieces of equipment and software including printers and pc’s Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, and upgrading; features and functionality.
• Used SCCM 2007 to push applications
• Performed conventional Information Systems End User Device (EUD) support functions with minimal supervision.
• Performed level 3 EUD functions such as imaging computers, troubleshooting and ensure swift deployment and continuous operation of network and information systems services. Using available support tools, technologies defined processes provided solutions for problems and proactive problem detection.
• Recorded all activities relating to customer calls and tracked to resolution ensuring customer satisfaction. Followed EUD standards, processes and systems required to deliver consistent high quality customer service. Key criteria was SLA’s, responsiveness, problem avoidance and management, cost effectiveness and standardization. Established and maintained effective working relationships with staff, customers and vendors and communicated effectively with people at all organizational levels. Provided 3rd level troubleshooting to quickly resolve common problems/issues and or document the results for closure or escalation.
• Troubleshoot information systems technology to include common computer applications, operating systems, hardware, networks, and messaging systems to include MS Office, Internet Explorer, MS Windows OS’s, MAC OS’s, MS Exchange,, Citrix, Epic

Consultant

Confidential

Responsibilities:

• Worked in End user devices. Desktop support and re-imaging.
• Familiar with Hospital applications and hardware
• Able to perform effectively in a team environment as well as with little direct supervision
• Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
• Ability to understand, analyze and resolve problems
• Responsibilities included working on pc’s and software including printers,
• Performed functions such as imaging computers, swapping devices and basic troubleshooting and ensure swift deployment and continuous operation of network and information systems services.
• This position also was responsible for supporting day-to-day operations in the resolution of problems and inquires on a wide assortment of applications, hardware, mobile devices and multiple operating system platforms.
• Provided tier 1-3 Service Desk support
• Recorded all activities relating to customer calls and tracked to resolution ensuring customer satisfaction. Followed EUD standards, processes and systems required to deliver consistent high quality customer service.
• Established and maintained effective working relationships with staff, customers and vendors and communicated effectively with people at all organizational levels.
• Diagnosed and resolved problems, which involved hardware, packaged software, proprietary software and peripheral equipment on-site, via remote control tools or over the phone. Wyse devices, laptops, printers, various peripherals and communication devices.

Consultant

Confidential

Responsibilities:

• Responsible for ordering all Desktop PC’s and laptop computers and break/fix of Dell PC’s and laptops. • Imaged and configured machines with applications and provided support to about 125 onsite users, and remote support and remote desktop to three other offices in CA and PA.
• Provided phone support to all users 24/7. Participated in a migration of our domain into the parent companies domain using Active Directory.
• Worked with four separate wireless carriers ordering and configuring, Blackberry’s, I-phones, cell phones, and air cards.
• Managed phone accounts, contracts, and service.
• Configured Blackberry and I-phone and managed Blackberry Server.
• Created accounts and gave user rights through active directory Desktop.
• Set up Numara Track- IT on the server, updated and configured.

Confidential

Consultant

Responsibilities:

• Performed on a deployment and maintenance of a network that included Dell desktops, laptops, and Mac’s.
• Altiris Software deployment
• Backup of user’s old data, and building new machines, some machines were done manually.
• Set up wireless access on the laptops.
• Used Active Directory Users and Computers daily
• Executive Level Desktop Support