Program Support Specialist Resume
PROFESSIONAL SUMMARY:
- Highly experienced Accountant and IT Professional with proven experience in leading business, strategic and performance analysis, general ledger posting, accounts payable, accounts receivable processing, budget execution and reporting
TECHNICAL SKILLS:
Skills: PeopleSoft Financials 9.1, Dynamic Great plains, Windows Active Directory - Windows Server, MS Exchange 2003/ 2007 Adobe Acrobat Standard - SharePoint Services 3.0 - Windows XP - Windows Vista - Windows 7, MS Office 2003, 2007, 2010, and 2013, IE 7 and IE 8 - Opmanage Service Desk - ZOHO Assist - LogMe In Remote, LAN, WAN, VPN, Familiarization with CISCO firewalls ASA 5510, 5512, Cisco Pix 525, Cisco routers 2500, 2501, 2511
PROFESSIONAL EXPERIENCE:
Confidential
Program Support Specialist
Responsibilities:
- Receive and respond to all incoming calls and inquiries from claimants, employers and all others.
- Receive and disseminate calls to respective examiners for necessary resolutions
- Provide support to Claims examiners to conduct fact finding from claimants and employers for proper adjudication process
- Prepare and process “Restitution Agreement” to claimant for repayment process
- Respond and provide information regarding all “BPC” related issues such as fraud and no fraud issues, overpayments, adjudications, all related possible investigation inquiries
- Process all required outstanding fraud and Non-fraud document for enforcement, civil litigation and prosecution processes as requested
- Maintain a comprehensive log/journal on all new incoming cases, completed cases, pending cases. Tips and Leads
- Conduct research into matters of general or specific concern, which affects the management of the office
- Act as coordinator for collection of data/special assignments from the Director
- Responds to inquiries and administrative issues brought to the Director of Wage & Hour attention
- Notifies the appropriate Compliance specialist of the need for information or recommendations and either prepares the response or follows up to ensure a timely response by others
- Conduct fact finding both orally and in writing from customers and employers for proper resolutions to arising issue
- Request and collate all evidentiary documents required for case determinations
- Analyzes and evaluates issues and activities to resolve problems and improve work processes
- Investigates problem areas; makes recommendations for solutions; and assures that appropriate staff takes necessary action to resolve problems
- Reviews and develops plans and policies to comply with the requirements of the The Wage Theft Prevention Amendment Act of 2014 as it relates to the transformation of Wage & Hour Policy
- Collate and maintain accurate log of all relevant cases
- Assist in the enforcement of both minimum wage and minimum living wage act on all qualified and relevant employers
- Enforce employers on employee’s payment of overtime wages, accrued sick and safe leave act
Confidential
Disbursement Analyst
Responsibilities:
- Prepared, classified, coded, recorded and processed, a variety of accounting documents by examining invoices, vouchers and purchase orders prior to payment
- Processed ach payments weekly for vendors and students receiving direct deposit
- Verified and uploaded check information to Confidential through positive pay system to reduce the risk of check or ach fraud
- Skillfully ensured all checks are accurately coded and approved by authorized personnel
- Maintained the general ledger, specialized ledgers, and various subsidiary ledgers according to an approved chart of accounts by posting entries and making adjusted entries,
- Verified backup documentation for student stipends, student refunds and parent plus loan refunds and confirm that payments are made in a timely manner to ensure compliance with doe standard.
- Reviewed reconciliation of all accounts payable on a monthly basis;
- Responded to university personnel questions related to invoices, purchase order status, procedures, budget, corrections to g/l, accounts payable, check processing and distribution, purchasing, account status, and vendor issues and concerns.
- Maintain constant verbal and written communication with customers regarding verification of checks, deposits and payments
- Conduct interview with customers to prevent fraud.
Confidential
Technician/Software Support /Consulting
Responsibilities:
- Delivered end-user and technical support of Microsoft Office Suite 2007 and SharePoint Services 3.0
- Developed quick guides to assist end-users with challenging software application features
- Maintained Exchange 2003 and 2007 server with Outlook Web Access on SBS 2003, Windows 2003, SBS 2008 and Windows 2008
- Created and managed new user accounts using Active Directory
- Configured DNS for public DNS records modifications
- Skillfully planned and implemented migration of Exchange 2003 to Exchange 2007 including modifying and configuring new network based spam filter/firewall
- Assisted with costing proposals for various clients including profit and non-profit organizations.
- Supported up to 1000 user LANS with different vendor platforms including Linux and Windows
- Skillfully supported and provided Tier 1 troubleshooting for firewall/vpn issues on small/medium business networks
- Monitored and managed servers and workstations using GFI Remote Management software.
- Managed Windows XP Professional and Windows Vista, Windows 7, Enterprise, and Ultimate workstations
Confidential
Accounts Payable Specialist
Responsibilities:
- Verified both check numbers and a dollar amounts through positive pay to reduces the risk of check fraud and strengthen internal controls by systematically comparing checks presented and report discrepancies
- Reconciled general ledger accounts with various registers
- Compiled cost reports and revenue and balance sheets; reconcile bank statements;
- Processed Production and Corporate checks
- Performed preliminary A/P audit of accounts payable Vouchers Purchase Orders for BET & Affiliates
- Processed accounts payable vouchers and purchase orders for BET & Affiliates
- Prepared journal entries for specified entities
- Assisted in processing year end 1099
- Processed recurring vendors for timely payments
- Reviewed and obtained missing information for A/P vouchers and purchase orders submitted incorrectly
- Prepared weekly status reports of pending vouchers
- Properly coded A/P vouchers and purchase orders with department number and G/L account number
- Researched all accounts payable issues
- Investigated problems that vendors or purchasing agents had with obtaining payment for bills