SUMMARY:

• Experienced, skilled and knowledgeable IT Engineer with strong technical knowledge about System administration, virtualization and performance testing. Adept at coordinating issue resolutions and engaging engineering professionals for every project stage. Strong multitasking and exceptional skills in functioning well in a high - pressure work environment. Strong team building, and communication skills to optimize work productivity.
• Follows Agile methodologies such as Scrum to facilitate DevOps model. Looking to obtain a challenging Systems Engineer/Administrator position to utilize my Linux/Virtualization and/or Performance testing skills/experience and enables to keep up with new emerging technologies.

TECHNICAL SKILLS:

Operating Systems: Linux (RHEL7, RHEL6, RHEL5), UNIX/Solaris, Win. 2000, Win. XP, DOS, Stratus

Hardware: HP, Dell, VMware Hypervisors, Sun servers

Databases: Oracle 12c/11g/10g, MySQL 5.5.28, DB2, Sybase

Languages: Shell Scripting, Perl, SQL/SQLPLUS, HTML, Python, XML, C/C++, JAVAShell: bash, ksh

Networking: ping, nslookup, tracerout, netstat, vmstat, mpstat, telnet, tcpdump, Wireshark

Software: JGrinder, WebPageTest, MSOffice, ServiceNow ticketing system, JIRA ticketing system, LogStash, Splunk 6.5, Apache Server, NodeJS, Nginx, Grafana, Kibana, Cobbler, SOA Test Suite, WinRunner9.2, Puppet, GitHub, DBArtisan, Visio 2000, ClearCase, ClearQuest, Rational Rose, Solar Ticketing System, Vantive Ticketing System, Remedy, AutoSys, WebLogic 81, FastCopy, StarTeam 6.0, Business Objects XI R2, SFU (Services For UNIX)

Automation Tools for DevOps: Puppet, GitHub, Ansible/Ansible Galaxy

SW Installs: Internal applications, Oracle 11g/12c, httpd, nginx, SAS 9.1.3, Allfusion Erwin Data Modeling Suite 7.1, IBM Websphere Data Integration Suite 7.5.1, ODBC Drivers, DataDirect Drivers, DB2 Connect, DB2 Client

Install utilities: RPM and Yum

Server performance measuring tools: sar, top, vmstat, resxtop

System Monitoring: Nagios, Ganglia, BigBrother, VCenter alerts

Virtualization: VMware, KVM, OpenStack

PROFESSIONAL EXPERIENCE:

Confidential, Reston VA

Systems Engineer

Responsibilities:

• Building and upgrading Linux VMs and hosts Adding volumes to the VMs Manually adding CPUs/RAM/Disks to the VMs via VCenter Creating/configuring VMs in cloud using Openstack Troubleshooting connectivity, user login, and system performance issues Building physical hosts for non-prod environment Building dev/qa project environments based on TADD requirements Submitting VIP and ACL requests Applying security related patches to non-prod environments Troubleshooting, and resolving Tranquility and FreeIPA related account issues Participating in on-call rotation to address customer’s immediate issues Tracking issues via JIRA, and resolving issues within given SLAs
• Building and upgrading ESX servers Patching ESX hosts Maintaining Datastores Analyzing and reducing inventory for ESX hosts, optimizing resource allocations, resulting in lower VMware licensing costs Creating Openstack instances manually, as well as using ansible playbook Usning Openstack environment to generate test load for performance testing

Confidential

Performance Tester/Systems Analyst

Responsibilities:

• Testing web based applications for UI Performance and Scalability Load testing for high availability systems including volume and endurance testing Monitoring test performance using Grafana/Kibana/Splunk Creating test plans/scripts based on stakeholders’ requirements Identifying bottlenecks in the applications/system, and making recommendations for performance tuning Providing feedback to Dev/QA teams during test cycle Executing tests for performance enhancements using JGrinder, and WebPageTest tools Performing detailed analysis on the test results and providing conclusions/suggestions to the management Analyzing test results and servers’ performance related data Comparing current results with baselines to measure impact of new features being introduced in a release
• Generating SLA reports for test results and presenting the results to the stakeholders Collecting system resources utilization data for performance analysis Executing endurance tests based on production profile Collecting and analyzing critical data required for endurance test analysis Monitoring endurance tests for any hiccups or uptrends for response times or system resource utilization Documenting test results, analysis and observations to share with stakeholders
• Preparing PowerPoint presentations for inventory show back to the upper management Designing curriculum for courses Creating course material team members on testing and report generating processes Maintaining scripts and documents in the StarTeam repository Participating in Confidential Technology Symposium (internal/within the company) Creating Power Point Presentations for different projects Creating booth materials for knowledge sharing within the company

Confidential, Arlington, VA

SW Specialist

Responsibilities:

• Supporting developers by installing dev. tool on their machines Following the full SDLC process to get the tools deployed to Production Creating and maintaining Project Plans for Project deployments Preparing documentation for the RUP (Rational Unified Process) and Project Troubleshooting install related issues in the Lab/Dev/QA/Prod environments Performing Functionality Testing in the Lab/Dev environment Providing assistance in QA environment for User Acceptance Testing (UAT) Providing tier-3 level support once a product has been deployed in Production Resolving Software licensing related issues
• Arranging conference calls with vendors to resolve COTS product related issues Creating Install documentation to support release management create the install scripts for Silent installs Creating process flow diagrams using Visio Using StarTeam for SW and documentation repository, and version control Installing and configuring ODBC Drivers in Unix environment Installing and configuring DataDirect Drivers in Unix environment Installing and configuring DB2 Connect and DB2 Clients in Unix environment Researching Business Objects related issues on Unix Server Stopping and restarting Business Objects Server and Web Intelligence Report Server Troubleshooting issues when WI Report server crashes Providing log files to the vendor for further research Assisting team in researching the logs Providing UNIX to the team members Installing Windows Services for Unix (SFU) to mount Windows Share on UNIX server for Business Objects FTP functionality

Confidential, Alexandria, VA

Systems Administrator

Responsibilities:

• Monitoring the FastCopy file processing on Primary and Backup servers Ensuring all files are being processed timely Generating and providing Daily latency reports to the Director Identifying and troubleshooting customer issues Communicating issues to the customer in timely manor Executing jobs to start/stop the data feed to the customer based on the circumstances Placing customer's files processing on hold when needed Executing built-in commands to check the file processing status
• Modifying scripts and crontabs as needed Monitoring Servers' health by watching disk space, cpu usage, ping results, etc. Managing disk space and user accounts

Confidential, Dulles, VA

Operations Analyst

Responsibilities:

• Resolving data integrity related issues Performing data analysis in different subsystems and suggesting solutions Updating/executing shell scripts to perform updates in Sybase and Oracle DBs Monitoring Daily Maintenance script for successful completion Providing troubleshooting for orders related to Confidential Bundled Management System
• Creating users for ABMS Application Using ABMS application for activating/closing orders Interacting with other teams, and Communicating issues to other subsystems for issue resolutions Finding billing related issues for Confidential Accounts Resolving issues related to TWC/ Confidential orders to prevent double billing Resolving orders to prevent free Confidential services for orders previously cancelled Binding Legacy Cable orders Updating the Price Index for Confidential accounts on stratus platform Documenting processes and daily tasks, and creating flowcharts using Visio co-workers and juniors on performing daily tasks

Confidential, McLean, VA

Programmer Analyst

• Worked in the production support group (24x7) Providing support for Mortgage Applications in production environment Validating and monitoring production system before/during/after system hours Bouncing application instances (Weblogic) on regular basis Applying patches to Maintenance environment using web-based tool Providing production support for major system releases Coordinating Patches for Production Environment Helping in testing patches in Maintenance Environment Getting actively involved in the release plans and procedures Performing data correction on customer records in Production DBs by writing/executing SQL queries in DB2 environment Executing scripts to generate funding reports for the loan funded each day Troubleshooting the system related issues by exploring application log files and database records Providing on-call 24x7 support Creating internal web site for the production support team Establishing SLAs with Subsystems and business partners Providing information for monthly Phase1 reports and mentoring new hire to become efficient team members Establishing knowledge transfers for PIC Cross team members for assigned projects Providing ad-hoc support to the business partners
• Performing inventory for individual/group/system ids for different platforms (UNIX, Database, Clearcase, and Policy Director) Investigating/Validating the Ownership of Database Ids/Groups, Unix Ids/GroupsClearcase Ids/Groups, and Web-based App Ids (Policy Director) Validating user access to such ids/groups Analyzing user access to such Ids and suggesting cleanup for the ids/groups that are non-compliant with the company and SEC defined policies Documenting the SOX Review Processes

Confidential, Ashburn, VA

Senior Internet Software Systems Engineer

Responsibilities:

• As part of the development and production support group, provided teir-3 level software support to Confidential 's internal groups as following:
• Writing Java programs/Shell Scripts to automate the monitoring of productionized
• This involved monitoring the health of data collection servers, data collection procedures for proper data collection, and accurate transfer of data from files to database tables Monitoring ETL jobs through Informatica client Ensuring proper configuration for customer accounts in the database Identifying and resolving database discrepancies regarding customers' accounts information for billing Monitoring functionality of web based reporting tools Communicating production issues to developers Taking the challenge of installing and sustaining the legacy Cisco data collection system in the production environment
• Resolving customers' stats and billing related issues Resolving reporting tool issues by engaging with developers Communicating configuration issues to install group
• Monitoring Sybase database stored procedures Executing those manually in case of failure Updating table entries, by insertion and deletion Performing data upload/unload via BCP in and BCP out Modifying stored procedures for different variables/joins Supporting Virtual Private Network (VPN) configurations/data collection/billing
• Writing/Modifying cron jobs, and monitoring cron jobs designed to accumulate stats from database Executing crontab entries (Perl and shell scripts) incase of failure Modifying those for different variables, based on the current needs Generating Weekly and Monthly network utilization reports as text files, and sending reports to customers through email Generating web-based reports for internal customers, using HTML Communicating with production group to resolve issues encountered by developers Documenting software procedures using the pre-defined documenting guidelines/templates.
• Monitoring the lab machines (50 +) through OTC Product named BigBrother Installing BigBrother clients on lab machines to monitor their performance Modifying the configuration files to perform checks and, email message in case something breaks
• Installing in-house-developed software, and performing functionality testing Assisting QA to re-create the bugs, found in production/installation and testing environment, and suggesting possible solutions

Confidential, Fairfax, VA

Junior QA Tester

Responsibilities:

• Installing, and testing different in-house built SW Documenting test plans Reporting bugs using ClearQuest