SUMMARY:

• Highly motivated Technology Professional skilled in streamlining operations by designing and implementing creative technological solutions. Proven ability to develop teams and coordinate resources to consistently deliver complex, critical solutions that support business strategies and goals. Extensive hands - on experience in solution design, project implementation, and business management.

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

Information Technologies Manager

Responsibilities:

• Member of team collaborating with customers, vendors, and internal staff to gather requirements and manage expectations. Key responsibility was facilitating projects with technical and non-technical members that were required to scope progress and results properly.
• Guided domestic and international teams in development of SQL-based RDBMS for client applications.
• Managed all phases of continual enhancements of client applications including live and testing environments that required SAS70 compliance.
• Developed processes and procedures for network monitoring, access control, and information security policies for internal and customer-facing systems.
• Developed and prepared monthly and ad hoc complex reports and documentation for clients detailing statuses and trends of all assets. Proactively led all phases of initiative to transition reporting to client-accessible, interactive reporting.
• Led the design, implementation, and testing of the IT Disaster Readiness Plan to be compliant with banking regulations.
• Performed initial internal audits, penetration testing, and security testing for customer-facing systems.
• Facilitated 3rd-party vulnerability assessment testing of all systems, applications, and protocols employed in transactional environment. Established and managed remediation plans to ensure compliance with bank Information Security requirements. Consistently ranked as a top protected environment with strong site security.
• Created status reports, cost estimates, and resource plans on multiple simultaneous projects.

Confidential, Southfield, MI

Information Technologies Manager

Responsibilities:

• Key involvement in vendor management, contract reviews, asset management, and procurement.
• Consolidated existing network infrastructure for increased performance, efficiency, and security. Implemented server monitoring, established security policies, and administered wireless and remote access for all locations.
• Researched, designed, and managed the implementation of a secure solution to replace the existing fractional T1 point-to-point solution, resulting in a WAN performance increase of 600%, and an 80% cost reduction.
• Designed framework on in-house corporate-wide Exchange mail system. Managed all phases of implementation. Developed processes and procedures for in-house management, eliminating costs of third-party administration and maintenance.
• Developed and administered escalation procedures for trouble tickets, and incorporated a web-based Help Desk and Knowledge Base. Developed metrics and reporting system to improved processes, increase ticket turnaround, and establish preventative maintenance schedules for hardware. The implementation of the Help Desk system and preventative maintenance schedules reduced Help Desk calls by over 70%.
• Successfully replicated the Help Desk model for the Facilities Maintenance Department.
• Led initiatives to ensure network compliance with PCI DSS (Payment Card Industry Data Security Standards).
• Coordinated the design and implementation of WAN-based DVR surveillance security systems at all locations. Established monitoring controls to ensure appropriate bandwidth was given to business operational processes.
• Spearheaded intranet-based project to facilitate workflow involved in tracking and following up on accidents and theft activities to mitigate the risk involved when an incident occurs. Established the scope, approach, estimated costs, and deliverables, and managed project.
• Key involvement in vendor management, contract reviews, asset management, and procurement.

Confidential, Detroit, MI

Director of Operations

Responsibilities:

• Improved efficiencies within and between departments by developing and tracking metrics, analyzing current conditions, and applying process improvements where needed.
• Reviewed and analyzed financial information to measure productivity and to determine cost reduction and process improvements.
• Established processes for manufacturing facility to systemically manage production planning and scheduling, reduce inventory, and schedule routine equipment maintenance.
• Established processes for repair and rental departments to systemically manage scheduling. Developed and implemented equipment history records to record and store repair details, costs of repairs, and planned maintenance specifications.
• Collaborated with management, production, and sales departments to devise new projects and products. Participated in strategic planning and new product development and launch efforts.
• Hired, trained, and supervised staff of hourly employees. Provided guidance and assistance in discipline, conflict resolution, and termination.
• Addressed customer service issues and responded to customer requests efficiently.

Confidential, Livonia, MI

Principal, Technology Consultant

Responsibilities:

• Computer solutions focused on process improvement and include virtually all aspects of system design, installation, implementation, administration, and hardware and software service and support. Strong focus on communication, security, remote access, wireless, and multi-location solutions.
• Implemented Help Desk systems, and managed resources and external contract technicians for multiple clients.
• Negotiated, contracted, and managed multiple service contracts for various clients.
• Developed and launched web-based solutions for various clients.
• Designed and managed the implementation of IT and security infrastructures for various clients.
• Related technology solutions include design and implementation services of multi-zone HVAC, telephone, audio and lighting controls, security and surveillance systems, PLC and X10 solutions, multiplexing solutions, CNC solutions, and a variety of electromechanical devices.
• Assisted in the design and implementation of HVAC control systems for a service organization.
• Designed and implemented multi-zone audio and PLC controlled timers for a retailer.
• Designed and installed security and surveillance systems for various clients.
• Developed, manufactured, and installed several custom electromechanical devices for a retail chain.
• Key member of task teams to evaluate, implement, and establish standards for new technologies for clients.

Confidential, Detroit, MI

Manager and Technology Specialist

Responsibilities:

• Technology Specialist positon included the research, procurement, and management of all resources through all phases of incremental implementation of a mainframe computer system.
• This effort transitioned the company’s manual processes for accounting, inventory, invoicing, point-of-sale, and manufacturing to an integrated, computerized system.