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It Support Resume

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Phoenix, ArizonA

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SUMMARY:

  • Positive, detail oriented, team player, Network Administration with over 20 years’ experience in system reliability, troubleshooting, and solution design, Proven ability to manage multiple systems in a complex, changing environment, Supervisory Experience, Excellent project management skills.

TECHNICAL SKILLS:

Technology and Tools: Windows, Windows XP - 7, Hardware, Active Directory, Group Policy, Switches, Firewalls, Wireless, Intranet Development, SharePoint, Office Suite, Misc. Applications.

PROFESSIONAL EXPERIENCE:

Confidential - Phoenix, Arizona

IT Support

Responsibilities:

  • Implemented & Supported backup systems, Storage Area Networks. Windows/Novell Cluster Installs, Disaster Prevention Design & Implementation. Installation and knowledge transfer Equallogic iSCSI SANs.

Confidential - Los Angeles, California

Sr. Network Administrator

Responsibilities:

  • Responsible for planning and implementing all aspects of a 50 server 1000 user WAN/LAN, switches routers & firewalls.
  • Conversion from ISDN Based to h.323 over IP Video Conferencing System.
  • Implemented three tier virus protection system using MIMEsweeper, CA SMTP / Exchange / workstation virus software.
  • Created a Indexed Document Archive System before they were available on the market using 100 CD Libraries and Clipper Programming Language with Dbase.
  • Data Conversions from SQL to HP3000
  • Setup redundant Internet connections, Installed Websence, created web reporting system using SQL and front-end web app for managers to retrieve internet reports.
  • Created automated program installs by using Winbatch/batch files for desktop program icons, to call program updates, check for main application server availability, call program from available application server to avoid user downtime (PRE CMS)
  • Evaluated & installed secure VPN system for 500+ users. Designed a web page for users to download VPN client and view documentation for Citrix / RDP.
  • Cisco 3031 VPN, IIS, Radius Server, Citrix MetaFrame, Terminal Services.

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