Monitor/ IT Resume Springfield, MA - Hire IT People

SUMMARY:

Extensive Customer Service Experience
LAN and Domain Environment Troubleshooting
Laptop and Desktop Hardware Repairs, Replacements, and Maintenance

TECHNICAL SKILLS:

Systems: Windows: XP, Vista, 7, 8, 10; Mac OSX; IPhone IOS; Android Networking:LANs, WLANs, Switches, Routers, SOHO, Firewall, TCP/IP Software:MS Office (Word, Excel, Outlook, Access, PowerPoint)

Hardware: System builds, both fresh and salvage builds. Desktop and Laptop hardware troubleshooting, testing, maintenance, installation, configuration and replacement. Certified Apple Mobile Repair Technician.

Server: Active Directory Role; creating a Domain Controller. Created Groups, added and assigned rights to users, shared networked printers, created folder shares.

Networking: Troubleshooting campus wide - network. Project management for Switch configuration and installation. Toning and labeling building-wide cabling in order to clean up and organize server room. Wireless Access point installation, configuration, and integration to existing network. Supervised network printer installation and setup.

Client OS: Experience with XP, Vista, and 7. Configuration, network settings, NTFS permissions, startup configuration, printer setups, registry edit, migration, upgrades, troubleshooting, password resets, and regular maintenance with a focus on Windows 7 and Apple iOS.

PROFESSIONAL EXPERIENCE:

Confidential, Springfield, MA

Monitor/ IT

Responsibilities:

To watch customers as they bounce and to maintain a clean work environment
Worked on setting up computers running windows 10 and troubleshooting them
Troubleshoot printers
Block websites and the uninstalling of unwanted apps
Block the creation of new usersUninstalling and the installing of antivirus
Worked with windows 10

Confidential, Agawam, MA

Seasonal Laborer

Responsibilities:

Swept refuse from municipal streets, gutters, and sidewalks into pile: shoveled refuse into movable containers for disposal.
Operated industrial blowers through designated areas, like municipal parking lots and streets, to collect scraps, dirt, and other refuse.

Confidential, Hartford, CT

Production Tech

Responsibilities:

Handled the data wipes of various devices while spending time doing imaging, audit, and mobility

Confidential, Bloomfield, CT

Responsibilities:

Responsibilities data recovery, closing tickets, build and complete pallets, wiping hard drives, and to keep an organized and clean work space
Serviced over 5,000 personnel taking calls and using the ticketing system to answer any technical questions.
Worked on answering questions related to IOS and Android
Worked with windows 7 and 10
Answewred questions related to server operation and networking issues

We provide IT Staff Augmentation Services!

Monitor/ It Resume

Springfield, MA

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