Level 1 Linux Administrator Resume San Antonio, Texas - Hire IT People

SUMMARY:

Customer - focused technical professional with 14+ years of success installing, configuring, and supporting high performance IT and enterprise solutions to meet challenging business needs.
Well-qualified with extensive background spanning a full range of IT operations, systems/server/network administration, and onsite/remote technical support across multiple platforms and environments.
Successful in partnering with clients, stakeholders, managers, and teams to clarify complex business requirements and ensure timely delivery of advanced technologies with a compelling ROI.
Proven expertise in diagnosing and resolving complex hardware, software and networking issues, ensuring full functionality and responsive 24/7 support for thousands of global users.
Solid knowledge and expertise in customer relationship management; technical account management, and pre-/post-sales support. Respected by managers, colleagues, and users for tenacious troubleshooting skills and unwavering commitment to client needs.
Natural communicator and motivational team leader; able to plan and coordinate complex projects from conception to successful conclusion in fast-paced, deadline-driven environments.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2k/2003/2008, Red Hat Linux 4/5/6, Solaris 8

Software: Apache Web Server, Microsoft Office, Remedy, CRM Software, Monitoring Tools

Protocols: TCP/IP, Fibre Channel, Infiniband, Ethernet

RDBMS: Oracle, MySQL

Hardware: Confidential PowerEdge Servers, Brocade Switches, SAN Storage

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, Texas

Level 1 Linux Administrator

Responsibilities:

Team contributor to managed web hosting support team targeting corporate customers with monthly revenues of 35k and above. Provided fanatical support to customers via phone, email, and ticketing system. Installed, configured, updated and troubleshot Red Hat linux servers and services for customers such as Apache, MySQL, FTP, SSH, and DNS. Collaborated with fellow system administrators and support team members across the globe on technical issues. Responsible for configuring and using various custom built server monitoring tools.

Confidential, Round Rock, Texas

Enterprise Solutions Engineer

Responsibilities:

Achieved and sustained position as top performer among team members within 1st six months of employment, driving customer satisfaction ratings to new heights.
Analyzed customer needs and requirements, delivering product and recommendations, producing new add-on business while maintaining the highest level of customer satisfaction.
Hand picked to manage critical account cases based upon demonstrated ability to consistently satisfy users through skillful analysis and problem resolution.

Confidential, Austin, Texas

Customer Support Engineer

Responsibilities:

Provided onsite and remote help desk support for broad range of small to mid-sized clients. Administered, optimized, and supported Windows and CentOS Linux both on bare metal and VMWare virtualized environments. Performed system installations and upgrades, system-wide backup and restore, and responsive help desk/technical support. Proactively diagnosed and resolved technical issues surrounding multiple software programs/installations, Internet connections, and hardware/peripherals.Spearheaded business alignment advantages for numerous clients through integration of advanced network/ enterprise solutions with a measurable ROI.

Technical Consultant

Confidential, Houston, TX

Responsibilities:

Developed and deployed daily system/network maintenance plans and protocols, ensuring 100% availability of all applications, network connectivity and security, and customer service excellence.

Confidential, Dallas, Texas

System Engineer

Responsibilities:

Scheduled and executed server and software package deployments, updates, patches, and upgrades.
Noted for proactively investigating and resolving critical performance issues, initiating process and system improvements to increase network stability and client satisfaction.

Confidential, Dallas, Texas

Owner / Senior Technician

Responsibilities:

Recommended and performed software and hardware installations and repair, virus and malware removal, system upgrades; ensuring continuous delivery of top quality service and customer service excellence.
Administered appropriate tools, diagnostic procedures, preventive maintenance and troubleshooting techniques to provide quick resolution of mission critical issues.