SUMMARY:

• Seeking a position, which will utilize my Leadership, Knowledge, Technology, and military experience so that I can be a contributor to an organization that is Confidential the forefront of innovation, and technology.
• Strategic Technology Planning IT Systems Network Administration System IT Architecture
• Documented Coaching & Mentoring Budgeting Vendor Relationship ManagementCustomer and Client Service
• F5Developing Technical AbilityLoad BalancingFirewall Security
• Knowledge Base - Technical background in the following Operating Systems, and Software
• SCCM Intune MDM Cisco VOIP Kanban Agile Facilitator Azure AWS ADMIN Tendermint S3 Hyperledger Consensus AlgoAutopilot GIT
• Certified Scrum Master Jamf Pro CSS Casper VM Clusters VDI Troubleshooting Advanced VM Troubleshooting Programming Logic Controllers PLC Raspberry Pi
• UNIX (Solaris), Ubuntu, Linux, -MAC OS Cisco Routers 880, 891, 2900, 3500 & 5390Palo Alto 3
• Windows OS VDI Management VMware vSphere Administrator, & VMware Cloud Director
• Routing and SwitchingIS-700b IS-800d IS-200c IS-100c
• SolarWinds Citrix Powershell Script writing

PROFESSIONAL EXPERIENCE:

Confidential

Electronic Technician 2 Systems Analyst

Responsibilities:

• Individually responsible for live network connectivity to pumps and internet remote view of current fleet activities. Daily operation of build, test, repair, troubleshoot, and modify tasks on electrical components and systems. Help plan, design, develop, manufacture, install, and repair electronic equipment. I upheld the responsibility to keep the fleet running without any major electronic or connectivity failures. Maintain Cisco network connectivity through router and switch network administration. Root cause analysis to every issue that may arise.

Confidential

Electronics Technician I Systems Administrator

Responsibilities:

• Maintained several laptops within the Fleet. Repaired electrical equipment on Oil pumps and Preventative procedures to keep company equipment running and productive. Updated, repaired, and built laptop/Desktops to direct Fleet Operations. Engineering solutions to resolve complex issues, often requiring fabrication. Managed user network access within pump LAN. Managed IP address and range to operate and control equipment remotely. Navigate database held in azure cloud servers.

Confidential

Tier 3 Systems Analyst Network Administrator

Responsibilities:

• Overseer for IT Operations during night and day in a 24hr operating plant building vehicles. Performed installation and maintenance tasks for infrastructure. Add, enable, secure, and remove access to data on azure servers including similar role with MDM responsibility.. I updated old processes and documented new procedure manuals for Technical continuity and support. Strong experience utilizing powershell scripting for virtualization automation. I managed special projects over most weekends. Handled Change over process and documentation including budget analyst. Tier 3 Technical engineer that found fixes or resolutions to complex elevated issues. Virtualization infrastructure management using Vmware Vsphere, Vcenter, and Vcloud Director.

Confidential

Tier 2.5 Systems Analyst Network Administrator

Responsibilities:

• Provide customer facing support with applications, access, functionality, and security throughout the enterprise. Depth of support reached into server administration and Security over watch through Cylance and Solarwinds. Installations of complex software like AutoCAD and database reliant installs. Mentor teammates and help entry level employees to acclimate properly as a servant leader.

Confidential

VM Admin Remote Support Analyst

Responsibilities:

• Performed the full spectrum of level 2 remote access support for Confidential ’s 30K+ employees, using Citrix VPN and Remote Desktop Manager to analyze and resolve connectivity issues for workstations, thin clients, mobile devices, active directory, office applications, and proprietary software. As a SME I have strong experience installing and configuring VMWare virtualization technologies in an enterprise environment. Design and management of public and private cloud offerings providing IaaS/SaaS/PaaS using Vcloud Director, MS SCCM, and AWS. Using SCCM as an Administrator, I helped Developed team reports.
• MDM as well as Managed access control list (ACL) tables and managed the network through routing and security, using Cisco switches and routers. Delivered improvements to issue management processes with a corresponding 40% decrease in team headcount. Collaborated on planning and deployment of new enterprise applications as member of cross-functional team.

Confidential

Sr. IT Network Administrator

Responsibilities:

• Directed Confidential team of 4 providing hardware, software, network, server, active directory, help desk support, and MDM with Casper for 1,500 end users Confidential a major private school. Oversaw systems planning and configuration, licensing, preventive maintenance, device access management, repairs, user access, data security, updates, and special information technology initiatives and events support. Consistently met or exceeded SLAs. Achieved a high availability technical environment via effective planning and facilitation of systems maintenance, user moves, and technology upgrades. Led the successful execution of high-profile initiatives requiring seamless IT support. Organized the ordering and enrollment of new devices through the Confidential DEP. Program managed services for new technology labs, video conferences, college fairs, parent-teacher conferences, and other events. Built and led a high performing IT team.
• Developed a Specialist into a Systems Administrator including MDM via hands-on coaching.

Time Warner Cable

T3 Network Technical Support Representative

Responsibilities:

• Rapidly promoted twice to become a technical specialist and staff lead managing the resolution of the full spectrum of technical issues for Time Warner’s connectivity solutions, including internet service, television, and VoIP. Analyzed and resolved issues pertaining to DNS, IP ranges and frequencies, and channels.

Confidential

Global Helpdesk Analyst Administrator

Responsibilities:

• Supported Confidential ’s global workforce on the analysis and resolution of a broad variety of technical matters, including hardware, software, email, active directory, user access administration, and other issues. Used Remote Desktop Connection and PuTTY to perform remote issue management. Managed access control list (ACL) tables and managed the network through routing and security, using Cisco switches and routers. Elevated to functional lead and subject matter expert role, providing technical leadership, coaching to teams of IT staff on technical analysis and customer service strategy, and serving as point of escalation and team administrator.

Confidential

Technical Advisor

Responsibilities:

• Engaged by outsourced call center operation to provide dedicated customer-facing support for warranty and non-warranty technical issues. Advised clients on operating system upgrades, software installations, device unlocks, and hardware diagnostics.

Confidential

Technical Support - Tier I IT • VoIP

Responsibilities:

• Supported Confidential &T U-verse customers with technical connectivity issues related to cable, internet, and VoIP services.

Confidential, Fort Hood, TX

Information Security Assurance Officer

Responsibilities:

• Promoted to manage a team of 5 providing hardware, software, applications, network, server, security, and end-user help desk services in an IT office supporting up to 500 users both on base and on remote assignments. Managed sensitive, mission-critical data on a high-availability mixed hardware environment. Oversaw planning, budgeting, maintenance, permissions and user access, data security, and staff leadership and development.
• Repeatedly promoted to roles of increased leadership responsibility, with an elevated scope and larger customer base. Oversaw new product quality assurance, resource allocation, and ISO and security policy.
• Maintained a highly secure environment, reducing system vulnerabilities and mitigating security issues. Managed operational security plan and SOPs, and worked with senior leaders and end users to ensure process compliance.
• Delivered a series of strategic system upgrades on time and within budget, including enterprise software migrations to new versions of Microsoft Windows OS.
• Led development of new High Availability Transaction Processing and Software Manager Application solutions.
• Coached, mentored, and developed multiple team members into leadership roles of increased responsibility.
• Recognized for outstanding performance with the Bronze Star Medal, Oak Leaf Cluster, Meritorious Service Medal, Iraqi Freedom Medal, and the Honorable Service Medal.