SUMMARY:

• Accomplished and Development Professional with the CompTia CTT+ professional in technical development and delivery. Experience with developing and delivering end user for multiple HCM implementations including PeopleSoft 9.0, PeopleSoft 9.1, and Oracle EBS R12. Highly proficient with utilizing User Productivity Kit (UPK) 11.0 and 11.1 to develop test scripts, content, and performance support materials. Experience with uploading UPK content to client web servers for deployment via Learning Management Systems and in - application support.
• Twelve years of program management, performance consulting, instructional design, instructional delivery, and organizational change management experience. Proven track record of effectively managing complex projects, leading high-performing virtual teams, and collaborating with clients in multiple industries and geographies. History of successfully assessing and ensuring organizational readiness and effectively increasing stakeholder adoption for large-scale initiatives. Considerable experience developing and executing organizational change management strategies including readiness assessments, stakeholder communications, and change impact analyses. program management experience includes developing and executing strategies for enterprise-wide implementations of PeopleSoft and Oracle modules.
• Recognized for consistently developing and delivering innovative blended solutions including instructor-led, virtual instructor-led, and e-learning using Adobe Captivate, Connect, Flash, Photoshop, Presenter, RoboHelp, Soundbooth; Articulate Presenter, Engage, Quizmaker; Trivantis Lectora; TechSmith Camtasia; Microsoft Live Meeting, PowerPoint, SharePoint; Cisco WebEx Meeting Center, Center; and Oracle User Productivity Kit (UPK) 11.0 / 11.1.

PROFESSIONAL EXPERIENCE:

UPK DEVELOPER/ LEAD

Confidential - Philadelphia, Pennsylvania

Responsibilities:

• Led the UPK development of test scripts, content, and performance support materials for a global Oracle E-Business Suite R12 HCM implementation impacting 255,000 employees in 22 countries. Managed a team of instructional designers to plan, design, build, and deploy end user for approximately 300 unique topics across multiple lines of business, sites, and countries. Participated in development tasks and monitored team's development work efforts to ensure deliverables were on time, on budget, and met quality standards.
• Defined and implemented development process to leverage the efficiencies inherent in UPK. Work included development of standards, best practices, and deployment strategies. Established criteria for acceptable billing methods used by development service providers to ensure payment for deliverables only. Work resulted in a savings of $300,000—50% of budget.
• Developed a blended delivery approach consisting of e-learning modules, virtual learning labs, virtual instructor-led workshops, and in-application performance support. Designed al program to develop the virtual instructor skill set internally. Leveraging Cisco’s WebEx Center for the virtual instructor-led workshops eliminated participant and instructor travel expenses, resulting in an estimated savings of $350,000.
• Evaluated and selected a translation/localization service provider to ensure efficiency in the processes for submission of source language content and internal review of the target language deliverables. Translation deliverables included custom Oracle system values, stakeholder communications, intranet content, and materials. Efficiencies yielded an overall savings of $250,000. Received quality translation deliverables on time and 60% below budget.

SENIOR INSTRUCTIONAL DESIGNER

Confidential - Malvern, Pennsylvania

Responsibilities:

• Managed client relationships while serving as the key contact for designated business units. Consulted with clients to determine business goals and recommend learning solutions. Conducted needs assessments, analyzed assessment data, and provided comprehensive reports of assessment findings and recommended learning solutions. Developed a broad range of learning solutions, within established timelines, including PeopleSoft 9.1 end user .
• Implemented the agile instructional design methodology to envision, plan, build, test, and deploy multiple learning programs. Methodology improved partnership with clients throughout the design process—resulting in greater client satisfaction, less rework, and increased speed to market. Achieved an average client satisfaction rate of 100%.

PERFORMANCE CONSULTANT/SENIOR TRAINER

Confidential - Indianapolis, Indiana

Responsibilities:

• Translated business requirements into solutions to position business partners for human performance improvement. Applied knowledge of performance consulting model, adult learning principles, and instructional design methodology to produce desired outcomes on time, on budget, and to specifications per the established service level agreement.
• Managed 17 projects from inception to implementation, including the development and delivery of end user for an enterprise-wide PeopleSoft 9.0 system implementation. Clients included National Account Sales and Implementation; Ethics and Compliance; Claims Adjudication; Consumer Services; Provider Relations; Quality Assurance; Medical Management; and Underwriting.

LEARNING CONSULTANT/FACILITATOR

Confidential - Louisville, Kentucky

Responsibilities:

• Supported the company’s business strategy by developing and delivering programs for multiple business units including Provider Relations, Network Operations, Account Installation, Medicare Enrollment, Account Services, and Large Group Sales. Owned the development and delivery of financial reports for the large contracted health care provider population in 19 markets throughout the continental United States and Puerto Rico.
• Facilitated instructor-led and virtual instructor-led with durations of 1 day to 10 weeks and 5 to 70 participants per session. Developed 30 programs for various audiences including soft skill workshops for 125 account services associates, end user for 160 employees impacted by an enterprise-wide workflow system implementation, and end user for enterprise-wide PeopleSoft modules. Exceeded performance goals by achieving an average level one/instructor evaluation score of 4.89 out of 5.00.

OPERATIONS TRAINER

Confidential - Elizabethtown, Kentucky

Responsibilities:

• Delivered instructor-led on a variety of instructional topics including company policies, systems utilization, product sales, account implementations and soft skills. Developed all instructional material including course maps, facilitator guides, participant guides, quick guides, interactive decision guides, e-learning modules, and procedural documents.
• Managed 10 associates responsible for providing delivery support. Initiated the development of an electronic repository for materials and performance support tools. Implementation resulted in an annual savings of $50,000. Launched a partnership with the Quality Assurance unit to proactively identify and address high impact performance issues.

COORDINATOR

Confidential - Nashville, Tennessee

Responsibilities:

• Supported Senior Trainers and Instructional Designers during the development and delivery cycles. Contributed to the development of materials for various topics including regulatory requirements, systems utilization, and soft skills.