EXPERIENCE SUMMARY

• 10 years of experience in IT industry as a Helpdesk Support, Tester, Pc-Tech, and Linux System administration Rhel 4, 5, 6
• Experienced in Installing, Upgrading, and Configuring and Administering Linux 4,5 6
• Troubleshooting and solving computer software and hardware issues.
• Experience in Installation, Configuration, Support Maintenance of Redhat Linux 6 Enterprise Server.
• Proficient in configuration and maintenance of NFS, SAMBA, FTP, and Apache server on Linux Rhel 4, 5, 6
• Backup done with tar, gzip, and other utilities.
• Proficient in OS upgrades and Patch loading as and when required...
• Willingness to work flexible hours and provide production support for 24x7.
• Ability to work independently as well as a team member.

professional experience

Confidential

Linux System Admin

• Provide system administrative support on a project managed by Ace Info Solutions on Unix-Linux servers
• Provided system administrative support on a project managed by HP on Linux servers Nov 2013 - June 2014
• Install and update various programs using yum
• Scheduling jobs using Cron
• Work with system users to provide support and resolve problems in a timely manner.
• Install security fixes, kernel, firmware and OS patches
• Install sas 9.2, 9.3, 9.4 on Linux Servers
• Install Cobol Microfocus on Linux Servers
• Manage and diagnose gfs and gpfs clustered environments
• Perform configuration management in coordination with security guidelines
• Maintain LVM best practices ext3, ext4, gfs, xfs, multipathing, resizing
• Monitor system performance using top, sar, iotop, iostat to ensure production jobs completed
• Provide on call after hours support for escalated problems and participate in conference calls with other teams, Operations Management, and Vendors to resolve server issues.
• Coordinate Incident Management activities
• Maintain Wiki pages, documenting procedures and Knowledge Base Instructions KBI
• Create and manage user accounts on Linux Servers
• Administer group and file permission on Linux Servers
• Manage disk and file usage
• Manage services upon customers request
• Minimize server downtime
• Provide customer support via phone, email when necessary
• Participate in on call rotation
• Support the project through the Remedy ticketing system to meet Service Level Agreements
• Install mod nss, ssl certificates on Linux Servers

Confidential

Unix - Linux Admin

• Provide system administrative support for Linux servers and workstations.
• Work with system users to provide support and resolve problems in a timely manner.
• Perform software and hardware upgrades and systems maintenance work after hours and on weekends to avoid systems downtime during business hours.
• Check backup logs daily and correct any and all problems with backup software.
• Administer NFS on servers.
• Install/upgrade and configure software from Linux and other vendors.
• Install patches to keep software up to date.
• Perform shutdown and startup of systems for hardware/software maintenance or problems
• Setup printers on servers and workstations
• Install and configure Linux workstations and servers
• Create and manage user accounts
• Administer group and file permission
• Manage disk and file usage
• Scheduling using Cron
• Network management
• Perform firmware updates
• Participate in on call rotation
• Systems configuration management
• Perform system administration related research
• Monitor systems performance and resolve problems
• Monitor network performance and resolve problems
• Document and maintain documentation on our servers and their hardware and software configuration
• Turned off all vulnerable services.
• Providing remote technical support using SSH, Putty and terminal services
• Download dependencies for Apache, install and configure apache web server
• Install Red hat operating system using Kickstart

Confidential

Corporate Helpdesk

• Supporting CBECS Commercial Building Energy Consumption Survey , NHCS Nations Hospital Care Survey
• Set-up and support trainings in LA and locally.
• Customize, accessorize, QC and ship laptops for entire field staff.
• Conduct remote sessions to update and resolve laptop issues.
• Replace and track damage field equipment.
• Performing Tier 1 2 support for home office and field staff.
• Support HIA Hunger In America Provided Agencies and Food Banks with survey credentials
• Provided support to agency workers on how to navigate online survey
• Provided support to agency workers on how to complete online survey
• Performed remote sessions with agency workers to resolve desktop and laptop issues
• Supporting NSYC Nations Survey of Youth in Custody , TIMSS PIRLS Trends in International Mathematics and Science Study
• Set-up and support trainings in LA and locally.
• Customize, accessorize, QC and ship laptops for entire field staff.
• Conduct remote sessions to update and resolve laptop issues for Field workers.
• Replace and track damage field equipment.
• Performing Tier 1 2 support for home office and field staff.

Confidential

Pc-Tech

• Build laptops for governmental projects
• Clone laptops with images from project programmers
• Install operating systems on desktops and laptops
• Install software on desktops and laptops
• Set up network for field rooms and offices
• Set up equipments and break down equipment in offices
• Troubleshoot hardware issues including printers and fix issues
• Wipe sensitive information from hard drive using G-disk and degaussing hard drives.
• Write tickets in magic concerning issues.
• Travel to different States to support different project trainings by fixing and hardware issues during training

Confidential

Tester

• Test project applications to ensure it works properly per specification
• Communicate with designing team and programming team with concerns
• Write problem reports for programming team to fix application software issues.
• Write SQL queries to create and alter database tables
• Work on contracted project for Department of Education
• Pruning data by performing data entry for the Department of Education
• Install New Testing application release on testing team laptops.