SUMMARY:

• Eight years of Linux experience, highly knowledgable and enthusiastic about Linux systems.
• Skilled with Oracle VirtualBox and operating in a virtual environment.
• Skilled with Cisco networking (switching and routing), including the CCENT and CCNA s.
• Experienced with hardware and software troubleshooting.
• Experienced with system and server administration.
• Very comfortable in the Linux command line and with using SSH.
• A long term special interest in security, networking, Linux and server administration.
• Experienced with disaster recovery. Hard Drive recovery (bad sector recovery, etc) using Linux, virus removal.
• Experienced with multinational SOHO networking and network links.
• Experienced with configuring, compiling and deploying custom kernels.
• Experienced with disaster prevention. Redundancy, RAID (including RAID types 1/5/6), automated back ups.
• Experienced with deploying, configuring and maintaining dedicated firewalls and Linux based security appliances (IPCop, Smoothwall, Zentyal).
• Experience with after market modification of Android and Apple iOS devices (rooting/jailbreaking, installing custom software, changing boot loaders, and recovering broken phones).
• Experience with Linux Software RAID (mdadm). Experience with RAID migration, resizing and LVM.
• Created a VPN solution to link networks together over the Internet allowing remote storage, printing and Internet tunneling.
• Created a VirtualBox host on a Linux platform to run a series of virtual machines to prevent the need for multiple servers. Initiated and administrated the virtual machines via Oracle's VirtualBox RDP extension and SSH with VBoxManage.
• Designed and implemented a RADIUS based authentication system for WiFi using a Linux platform - a prompt is provided for username/password credentials when connecting to the wireless network.
• Redundantly linked multiple Linux servers via the Internet. Initialized, configured and managed via SSH.
• Spent time penetration testing and developing a Linux based Wireless Intrusion Detection Systems for WiFi security.
• Implemented, configured and administrated multiple servers over SSH.
• Repurposed retired equipment using low resource editions of Linux to extend purchasing power.
• Created scripts to expedite work flow and reduce redundancy.
• Created redundant, reliable and disaster resistant storage solutions (battery backed up RAID with distributed backups) on a Linux based platform.
• Put together a Linux system designed to display and interface media for big screen usage.

TECHNICAL SKILLS:

OS s: Android, CentOS Linux, Debian Linux, Fedora Linux, Gentoo Linux, iOS (Apple), IOS (Cisco), IPCop Linux, OpenIndiana, Smoothwall Linux, Solaris, Ubuntu Linux, Ubuntu Server Linux, Windows 7, Windows 98, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP, Zentyal Linux.

Software: 7zip/lzma, ACID, AirWatch MDM (Android and iOS), Android Debug Bridge (ADB), Apache, apt-get, Aptitude, autoconfig, automake, BMC Remedy, BMC RequestIT, Bugzilla, CheckPoint Provider 1, dd, dpkg, du, Eclipse, FastBoot (Android), fdupes, ffmpeg, FreeRADIUS, gnu ddrescue, gpart, grep, htop, IBM DataPower, InspIRCD, iptables, iWork, JIRA, LVM, make, Mantis, mdadm, Microsoft Office, Mobile Device Management (MDM), MQ, MySQL, Nitrodesk TouchDown, Numara Footprints, OpenOffice, RSync, SalesForce (as a ticketing system), samba, screen, Service Now, SNORT, SQUID, SSH, testdisk, USMT, VirtualBox, VMWare ThinApp, VMWare View, WDS, wget, Wine, Workshare, XBMC.

Hardware: CheckPoint firewalls, Cisco routers, Cisco switches, dd-wrt access points, dd-wrt routers, dd-wrt switches, FortiNet, HP LaserJets, IDE/PATA, Intel and AMD processors, Protected Power Supplies, RAID cards, SATA, SCSI.

Protocols: 802.11, 802.1x, CDP, DHCP, DNS, FTP, HTTP, ICMP, IMAP, IPSec, IRC, OpenVPN, POP3, RADIUS, RDP, SCP, SFTP, SMTP, SNMP, SSH, SSL, TCP/IP, Telnet, UDP, VMWare View, WPA2-EAP.

Languages: Bash, Java, PHP, Python, SQL, Visual Basic Application Scripting (VBA), VisualBasic/Gambas.

Procedural: Change management, network mapping and design, project management, release management.

PROFESSIONAL EXPERIENCE:

Confidential, Lincolnshire, IL

Development Environment Support Engineer / Lead Incident Management Analyst

Responsibilities:

• Working supporting the off-shore, on-shore and near-shore development environment for over 8,000 users in a Fortune 500 setting covering 300,000 servers, over 170 test stores and over 80 firewalls.
• Working in a variety of roles (‘hats’) ranging from Lead Analyst for Incident Management, through to Project Management, Change Co-ordinator, and Support Engineer for a constantly evolving Development Environment.
• Assisting in running a project to deploy a new version of the virtualization software that runs the entire development environment. Co-ordinated user switch over against architecture team support and maintenance. Troubleshooting network issues associated with a new software rollout.
• Handling incident management/project management for the high visibility Balance Rewards (Loyalty) project, making escalation and prioritization decisions ensuring issues are addressed both internally and with external vendors.
• On-boarding, and then supervising a new team to fulfill a similar job role to my own.
• Running root cause analyses for severity 1 and severity 2 incidents, often with high profile status among CIO’s and directors.
• Running maintenance tasks on Linux servers including MySQL database server administration and advising on incidents involving network/routing, firewall and Linux issues.
• Providing support as an corporate vendor for CatalystRx’s development and production environments housed in Confidential .
• Receiving and analyzing firewall requests and connectivity tickets. Testing the requested network path for zone crossing (per policy) and approving the request or resolving the issue with connectivity by reviewing logs and debugging network paths.
• Acting as a Change Management Change Co-ordinator and Change Management Change Submitter, writing change scripts and submitting change requests (CRQs/RFCs).
• Wrote the documentation for departmental use on CIDR, and IP (sub)networking including an Excel IP subnet calculator. This has been taken and is now being used instructionally by members of the Firewall Ops team.
• Created a SpreadSheet with macros to aggregate network information (from trace route) for analyzing firewall requests.

Confidential, Chicago, IL

Application Support Engineer / Mobile Device Deployment Support Analyst

Responsibilities:

• Working for a Help Desk and Managed Services provider with over 100 employees.
• Supported a roll out of iPhones, iPads and Android phones within a 1,200 strong accounting firm (ParenteBeard) including setting up exchange accounts using and securing the devices against data leak and accidental loss using AirWatch.
• Supporting a major release of a Data Leak Protection software application (WorkShare) in the Legal field.
• Providing 2nd level Application Support for a Data Leak Protection software application (WorkShare) in the Legal field for clients including CVS, HSBC, Nestle, Nintendo, Pepsi, Starbucks and many law firms across the US.
• Assisting in packing and rolling out new versions and patches to WorkShare in production networks.
• Provided vendor assistance for third part project roll outs of the supported Data Leak Protection software.
• Troubleshooting scenarios that required live patches and deploying the patches into a production environment.
• Troubleshoot network and firewall issues affecting the operation of software.
• Regularly updating managing and senior partners within the firm and external stakeholders regarding important cases.

Confidential, Schaumburg, IL

Geek Squad/Apple Customer Specialist

Responsibilities:

• Testing, diagnosing and debugging SOHO computer issues and acting as a Linux, hardware and networking SME.
• Worked with implementing Apple Mac and iOS solutions to business problems.
• Advised and implemented solutions for computer problems.
• Trained approximately twenty new members of staff for sales floor expertise.
• Prioritization and categorization of incidents according to business priority.

Independent Contracting

Confidential

Responsibilities:

• Fulfilling short contracts working in small network settings to build, configure and support environments with 1 to 8 servers.
• Provisioned, configured and maintained Linux and Windows based servers.
• Installed, configured and tested firewalls and security appliances including several Linux based solutions.
• Wrote, updated, and maintained scripts to handle specific jobs for automation.
• Ran incident management when servers became unavailable for malfunctioned.
• Updated and upgraded servers as applicable. Ensured complete and reliable back up solutions available via a redundancy plan.
• Reviewed server logs and ensure correct running and security of the servers.
• Created reliable and accessible file servers for local business and SOHO settings.
• Provided a disaster recovery service for hard drives with bad sectors or damaged partitions.
• Conducted trial runs of programs and software applications to be sure they would work for the business need.
• Corrected errors by making appropriate changes and retesting scripts to ensure that the desired results.
• Created database tables, install PHP components and set up existing and custom web software packages on web servers.
• Consulted with business decision makers to ensure correct purchase and deployment for the environmental needs.