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Technical Support Engineer, Team Lead Resume

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Seattle, WA

SUMMARY:

  • Close to 10 years of experience in Information Technology. 4 years of Telecommunication Industry experience .Currently working as an SOA Middleware “Senior Application Consultant” in System Analysis, Design, Development, Implementation and delivery of enterprise applications using ESB, SOA, BPEL, Java, J2EE, Database Technologies, Oracle PL/SQL, EBS, Supply Chain and Manufacturing Modules, Siebel CRM, Salesforce CRM and PeopleSoft ERP packages.
  • A result driven, self - motivated and resourceful Senior Application Programmer /Team Lead with a successful record of of building and maintaining great teams or workers and of communicate effectively with all staff.
  • Keen to find a challenging position within a successful and dynamic organization where I will be able to continue to develop my IT managerial skills.
  • Excellent team management skills.
  • Managing time, establish priorities and delegating effectively.
  • Strong presentation and negotiation skills.
  • Contacting and communicating with high-end decision makers.
  • Ability to follow up with clients in a timely professional manner.
  • Good knowledge of Customer Marketing Databases and their uses.
  • Experience of setting targets and monitoring performance.
  • Providing the necessary coaching, support & guidance to assist new staff.
  • Ability to work in a fast-paced software environment.
  • Order management, Confidential Concept wave, Confidential Order Care, Confidential Product Catalog, JavaScript, WebLogic Application Server
  • Oracle Service Oriented Architecture (SOA) Suite 10 g/ 11g/12C (Mediator, Composite EM, BPEL, BPM, BAM, ESB, Web Services Manager, Business Rules, JDeveloper), Oracle Service Bus (OSB), Oracle AIA Foundation Suite, Sensors WebSphere Message Broker (IIB Version 9), Web Services connections, Message Broker Toolkit
  • Technical architecture and design/implementation of Java/J2EE (EJB, JSP, Servlet, JDBC, Java Mail), Oracle Application Server, Oracle RDMS (9i, 10g and 11g), Oracle B2B, Informatica.iOS
  • Very good understanding on Real-time operating systems.
  • Very good knowledge Python script
  • Very good knowledge on Embedded Linux.
  • Services SOAP, ESB, WSDL, Business Process Execution Language (BPEL), XML, XSD, UDDI, XML, Web services Security, and WS-Basic Profiles and OWSM
  • Oracle e-Business Suite (EBS); Oracle Financial; Supply Chain and Manufacturing Modules
  • User Interaction, Business Analysis/Modeling, Design/Architecture, Development, Implementation, Integration, Documentation, Testing and Support
  • Web and J2EE applications using Core Java, JSP, Servlets, EJB, JDBC, Struts, Hibernate, JNDI, Java Beans, JAXB, JAXP (SAX/DOM), JAX-RPC, Spring
  • MVC (Model View Controller) architecture for developing applications using MVC based frameworks (Struts and SpringMVC)
  • Experience with Git for source control and M Collective
  • Experience and knowledge with IP (TCP/UDP) networks, Jenkins and/or Hudson.
  • Experience developing requirements for existing and future applications deployment.
  • SOA using XML Web services (SOAP, WSDL, UDDI, and XML Parsers)
  • Applications such as JavaScript, CSS, XML, HTML, MVC, Factory, Front Controller, Session Facade, Service locator, Singleton, Data Access Object (DAO), Data Transfer Object (DTO)
  • Database technologies; SQL and PL/SQL, writing Stored Procedures, Functions and Triggers (DB2, MS SQL Server and My SQL database servers)
  • Deployment of web/enterprise applications on JBoss Application Server, IBM WebSphere Application Server, BEA WebLogic and Apache Tomcat
  • Activity Monitoring (BAM) to create dashboards with various types of graphs, XML, XSL, XQuery, Oxygen, XML Spy; modeling applications with UML and Rational Rose, EDIFACT EDI, X12 EDI, Rosetta Net RNIF2.0 and EDIINT (EDI over Internet) supporting
  • Familiarity with automation tools e.g. HTTP Unit, Junit, Selenium and commercial GUI and REST API testing tools
  • Understanding on Cloud Service Models SaaS, IaaS, PaaS. Virtualization: Hardware,, Linux, Storage,
  • ClearCase, Visual SourceSafe, CVS, Chanel set up, Agreements setting, Document creation trading partners; Functional concepts of the Sales force CRM modules, writing functional requirements documents, designing functional flowcharts for the technical order management interfaces, overview of the CRM (Customer Relation Management)modules Quote Publish, Opportunity Publish, Account Publish, Price List Publish, Asset Creation Sales force integration
  • Design, develop, test, deploy and maintain the website.
  • Design and develop the UI of the website using HTML, AJAX, CSS and JavaScript
  • Design and develop data management system using MySQL.
  • Rewrite existing Python/Django modules to deliver certain format of data.
  • Use Django Database API's to access database objects.
  • Write python scripts to parse XML documents and load the data in database.
  • Handle all the client side validation using JavaScript.
  • Work extensively with Bootstrap, Javascript, and jQuery to optimize the user experience.
  • Use Selenium Library to write fully functioning test automation process that allowed the simulation of submitting different we requests from multiple browser to web application.
  • Use Python and Django to interface with the jQuery UI and manage the storage and deletion of content.
  • Involved in development of Web Services using SOAP for sending and getting data from the external interface in the XML format.
  • Responsible for debugging the project monitored on JIRA (Agile)
  • Use JQuery for all client side Javascript manipulation.
  • Scalable, database-driven web application development using a variety of frameworks: ASP.NET on C#, Flask on Python, and PHP.
  • Create unit test/regression test framework for working/new code
  • Use Subversion control tool to coordinate team-development.
  • Build development environment with JIRA.
  • Implemented multiple high performance MongoDB replica sets on EC2 with robust reliability.
  • Develop entire frontend and backend modules using Python on Django Web Framework.
  • Responsible for debugging and troubleshooting the web application.
  • Involved in entire lifecycle of the project including Design, Development, and Deployment, Testing and implementation and support.
  • Main responsibility included assisting internal team bringing 2 additional Paychex Business Organizations onto existing one Organization “Oracle Incentive Compensation footprint”Duties included entering new Organizations Salesforce, and organize them into Groups and Roles, creating all new Compensation Plan Structures, updating existing setup and documentation, MD50’s both new and existing creating and executing test scripts, and providing post Go Live support.

TECHNICAL SKILLS:

Functional Knowledge: Highly skilled inEnterprise System Monitoring,OSS/BSS Systems understandseTOM and IT. ServiceManagement coupled with proven abilities in Consultancy, Project Management and Team Leadership ensure growth is a standard for short, medium and long - term stability and reliability. In depth knowledge in Telecom Provisioning, Mediation product business/data analysis or Usage Rating/Billing system business/data analysis in Wireless industry. Good Knowledge onEMM, EMA Telecom Billing. Functional concepts of the Sales force CRM modules, writing functional requirements documents, designing functional flowcharts for the technical order management interfaces, overview of the CRM (Customer Relation Management)modules Quote Publish, Opportunity Publish, Account Publish, Price List Publish, Asset Creation Sales force integration 8.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle WA

Technical Support Engineer, Team Lead

Environment: Confidential Order Care V16, JavaScript, PL/SQL, SQL, Core Java, Linux Oracle WebLogic 12 C Oracle Database Server 12, Velocity Studio Designer IDE, JDK 1.8, WSDL, XML SOAP web services, REST web services EOC (Inventory Management, Order End to End Fulfillment, Service Activation, Device Management, Order Decomposition, Order Orchestration )

Responsibilities:

  • As a Team Lead responsible for leading the Confidential TecomOrder management module for the “Production Readiness”.
  • Operation readiness testing for the production Go-live.
  • Responsible for the analysis and End to End closure of the Critical Defects
  • Created the Order management
  • Gaining and understanding of a clients’ brand and products.
  • Perform day to day for Telecom order management.
  • Analyze production issues and provide critical and speedy resolution of issues ranging from data manipulation, SQL scripting and DB updating.
  • Automate routine jobs and monitoring and fail over process.
  • Analyze total rejects and the impact on the revenue Defect Management. Report, analyze and respond to defects.
  • Coordinate with Datacenter team for resolution of Database, system or network issues.
  • Coordinate with Development team, vendor for bug fixing or new changes deployment.
  • Ensure reconciliation between one component to the other in order to identify issues and minimize defects.
  • Support QA team to minimize developers time spent on defects related to design/execution issues.

Compunnel

Senior SOA Middleware Integration Engineer

Environment: PL/SQL, SQL, Core Java, Linux Oracle Fusion Middle-ware 11g (Oracle SOA Suite, Oracle AIA, EBO transformation, BPEL, Oracle OSB, Oracle Human ask, Oracle Business Rules, Mediators & Adapters), Oracle Database Server 11 g, J-Developer 11 g, Eclipse, Oracle Web logic 11 g, Java 1.6, WSDL, XML

Responsibilities:

  • Working closely with the Project Manager to prospect, pitch & close new business.
  • Gaining a strong knowledge and understanding of a clients’ brand and products.
  • Organizing weekly team meetings with staff, and senior managers.
  • Involved in the day-to-day management of clients.
  • Participating in team building and events.
  • Addressing client concerns and ensuring the resolution of issues in a timely manner.
  • Maintaining contact with clients - giving them regular updates.
  • Recognized as a proactive member of “value creation team" and asset administration.
  • Overseeing existing campaigns to grow key accounts.
  • Delivering ongoing market analysis and assessment of competitors.
  • Retaining accounts through the development of strong relationships with key decision makers.

Confidential

Senior Application Programmer

Environment: Oracle Service Bus 11g/12C, Core Java, HTML, Web Services, OOPS Design, SQL, Pl/SQL Oracle Fusion Middle-ware 11g/12C (Oracle SOA Suite, BPEL, Oracle OSB, Oracle HumanTask, Oracle Business Rules, Mediators & Adapters), Oracle Database Server 11 g, J-Developer 11 g/12C, Eclipse, Oracle Web logic 11 g, Java 1.6, WSDL, XML Oracle EBS (ERP) modules (SCM, AR, P2P)

Responsibilities:

  • Built SOA composites using BPEL/OSB/Mediator components that exposed some EBS sales order processing functions as web services accessible by all technology platforms in the enterprise through SOAP/WSDL interface.
  • Designed and built SOA composites and BPEL processes that polled the legacy system for incoming customer data, performed filtering and transformation operations on it before sending it to the end user. A robust workflow was built around the process to handle bad data being exposed in the form of validations and email messages to support/customer.
  • Worked with File Adapter, Database Adapter, AQ Adapter, JMS Adapter and Oracle Applications Adapter for establishing connection with services in BPEL.
  • Built BPEL processes that subscribe to various EBS events around sales order processing functionality and participate in database and JMS transactions. Used the various activities available in BPEL to perform transformations and write business logic.
  • Designed and Implemented BAM Based Auditing and Error Framework with 11g Development.
  • Implemented business rules and set priorities for the incoming messages and integrate it with the BPEL Work Flow.
  • Worked with Oracle OSB to build service proxies for virtualizing that provided features like load balancing, fault-tolerance, dynamic transformation and dynamic routing to back-end SOA services, which involves dealing with XQUERY and XSLT.
  • Extensively worked on Native format builder & MFL for creating complex schemas to process files using file and ftp adapter
  • Implemented end-end security for all the services by configuring two-way ssl in web logic
  • Designed and Development of Interface for B2B adaptors including the Worked on creating ECS and XSD for 810, 812, 820.
  • Was responsible for the development of all oracle objects like functions, procedures, packages, triggers.

Confidential

SOA Middleware Senior Application Programmer

Environment: Core Java, HTML, Web Services, OOPS Design, SQL, Pl/SQL Oracle Fusion Middle-ware 11g (Oracle SOA Suite, BPEL, Oracle OSB, Oracle HumanT ask, Oracle Business Rules, Mediators & Adapters), Oracle Database Server 11 g, J-Developer 11 g, Eclipse, Oracle Web logic 11 g, Java 1.6, WSDL, XML Oracle EBS (ERP) modules (SCM, AR, Treasury and Cash, P2P Python 2.7, Python 2.7, Django, HTML5/CSS, MS SQL Server 2013, MySQL, Javascript, Eclipse, Linux, Shell Scripting, JQuery, GitHub, Angular.JS, Jira).

Responsibilities:

  • Was responsible for the IT Production support management of projects throughout a projects life cycle. Also involved in creating structured processes to manage defects right through to resolution.
  • Developed and maintained test methodology.
  • Defined environment-monitoring strategies for project.
  • Coordinated the work of off shore teams and monitoring their performance.
  • Followed up any outstanding open risks / issues.
  • Managed the gathering of results.
  • Compiled result metrics for management.
  • Reported to senior managers on progress and issues.
  • Identify test approaches that optimize the delivery schedule.
  • Arranged team meetings and workshops.
  • Advised clients on production Support best practice

Confidential

Senior SOA Middleware Application Programmer/Team Lead

Environment: Oracle SOA suite 10 .1 .3 .1 .0 /1 0 .1 .3 .3, Oracle PL/SQL, OracleSQL, Java/J2EE, Linux, SOAP bases web services, XML, XSD, WSDL, XSLT, OOPS design principals, OWSM,IBM Message broker, Datapower, Python 2.7, Python 2.7, Django, HTML5/CSS, MS SQL Server 2013, MySQL, Javascript, Eclipse, Linux, Shell Scripting, JQuery, GitHub, Angular.JS, Jira)

Responsibilities:

  • Prepared daily workloads for staff & coordinating the daily allocation of work.
  • Motivated the team to achieve high standards and KPI targets.
  • Handled client enquiries and acting as the face of the business.
  • Dealt with the outstanding problems and technical issues.
  • Mentored and trained up junior and new staff.
  • Monitored & reported on standards & performance targets.
  • Involved in arranging & chairing weekly team meetings, focusing on targets & s.
  • Implementing new initiatives.
  • Involved in the recruitment of new staff. Praise team members and creates a positive working environment.
  • Ensured all administrative and IT records are entered and updated correctly.
  • Provided prompt and accurate information on individual performance.

Confidential

Production Support/AIA Middleware Programmer

Environment: Oracle AIA, Oracle SOA Suite 10 .1 .3 .1 .0 /1 0 .1 .3 .3,: Oracle SOA suite 10 .1 .3 .1 .0 /1 0 .1 .3 .3, Oracle PL/SQL, Oracle SQL, Java/J2EE, Linux, SOAP bases web services, XML, XSD, WSDL, XSLT, OOPS design principals, OWSMDeveloped requester and provider ABCS components, EBS in the Oracle

Responsibilities:

  • Efficiently allocated incoming requests to the team, prioritizing actions and monitoring team resource so that customer deadlines are met.
  • Identified and highlight best practices in support management through continuous assessment, and feeding process and product recommendations to the Operations Manager.
  • Conducted performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas that require it.
  • Ensured that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
  • Compiled reports on SLA targets, numbers and types of request and communicated findings to the Operations Director for response to any further requests for data, required for analysis.

Confidential

CRM Integration Engineer

Environment: Oracle SOA Suite 10.1 .3 .3 .0, Sales force CRM, Siebel CRM, Siebel 7.8.2/7.7/7.5.3/6- Call Center, Sales, Marketing, eCommunications, Siebel ePharma, Siebel Finance, Siebel Tools XML Schemas, XML, JSF, Java Script, CSS, HTML, Angular JS, Linux, Shell Scripting, Python 2.7, Java Script, JQuery

Responsibilities:

  • Conducted quality control checks and edit work if necessary, identifying and highlighting best practice for Support Managers and sharing this with the team.
  • Ensured that knowledge management and data capture processes are adhered to by Support Managers, in order to issue reports and reuse existing information efficiently.
  • Alerted Supplier Management teams of any supplier shortages and performance issues within the supply chain
  • Did commission specialist research in subject areas where value can be added.
  • Performed brief service issues to the Customer Care Manager and the Customer Relationship Team and assist where needs be in the resolution process.
  • Did troubleshooting in areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Worked with CRM team leader to ensure that there are always sufficient resources in place to meet call-handling needs and e-mail requests from prospective customers of the service.

Confidential

Program Manager

Environment: XML Schemas, XML, JSF, Java Script, CSS, HTML, Angular JS, Linux, Shell Scripting, Python 2.7, Java Script, JQuery, JSON, XML, MySQL

Responsibilities:

  • Worked closely with designer. Converted Photoshop images into XHTML/CSS, complex Flash integration.
  • Consolidated many previous websites onto one dedicated RHEL hosts.
  • Did maintenances PHP/MySQL (primarily Joomla), Classic ASP/MSSQL. Communicated and interfaced with previous developers on a regular basis.
  • Created and helped deploy advertisements with Advert Serve.
  • Used AWstat and Google Analytics to analyze web traffic.
  • Started developing with Django 0.96 and currently developing with Django 1.0
  • Deployed production site using Apache 2.0 with mod python
  • Upgraded Python 2.3 to Python 2.5 on a RHEL 4 server, this required recompiling mod python to use Python 2.5. This upgrade was necessary because because inlined models with UTF-8 characters were causing unexpected errors. Submitted a ticket to the Django project documenting this incompatibility with Python 2.3.
  • Successfully migrated the Django database from SQLite to MySQL to PostgresSQL with complete data integrity.
  • Using django evolution and manual SQL modifications was able to modify Django models while retaining all data, while site was in production mode.
  • Built high-performance streaming REST server in Flask, AJAX with JQuery
  • Worked very closely with designer, tightly integrating Flash into the CMS with the use of Flashvars stored in the Django models. Also created XML with Django to be used by the Flash.
  • Created Python/MySQL back-end for data entry from Flash. I had to assist the Flash developer send the correct data via query strings.
  • Used Wire shark, live http headers, and Fiddler2 debugging proxy to debug the Flash object and help the developer creating a functional component. The webpages for displaying the data uses AJAX to sort and display the data. The page also outputs data to .csv for viewing in Microsoft Excel

Confidential

Software Engineer

Environment: J2EE, Oracle, Servlets, JSP, JDBC, Spring MVC, Spring Security, Hibernate, WebSphere Application Server, IBM ClearCase, JavaScript, HTML, Windows XP, UNIX, Linux, ANT, Object oriented Programming, Database Design, Data Structures, Design Algorithms, Python, Django 1.3, MySQL, Linux, HTML, XHTML, SVN, CSS, AJAX, Bugzilla, JavaScript, Apache Web Server, Net Beans

Responsibilities:

  • Completed the organizational and exams
  • Worked with team of developers on python applications for RISK management.
  • Did design, develop, test, deploy and maintain the website.
  • Designed and developed the UI of the website using HTML, AJAX, CSS and JavaScript
  • Designed and developed data management system using MySQL.
  • Rewrote existing Python/Django modules to deliver certain format of data.
  • Used Django Database API's to access database objects.
  • Wrote python scripts to parse XML documents and load the data in database.
  • Handled all the client side validation using JavaScript.
  • Got expertise in writing Constraints, Indexes, Views, Stored Procedures, Cursors, Triggers and User Defined function.
  • Used Selenium Library to write fully functioning test automation process that allowed the simulation of submitting different we requests from multiple browser to web application.
  • Used JQuery for all client side Javascript manipulation. Created unit test/regression test framework for working/new code
  • Used Subversion control tool to coordinate team-development.
  • Developed entire frontend and backend modules using Python on Django Web Framework.
  • Was responsible for debugging and troubleshooting the web application.
  • Developed views and templates with Python and Django's view controller and templating language to create a user-friendly website interface.

Confidential

Intern N/W Engineer

Responsibilities:

  • Ensured that LAN and WAN were stable and operational.
  • Designed and implemented strategic plans to make certain network capacity meets existing and future requirements.
  • Practiced asset management, including maintenance of network component inventory, life cycle management and related documentation.
  • Planned and coordinated installation of in-house and remote hardware and software across the organization’s network.
  • Conduced research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Did assess, approve, and administer all equipment, hardware, and software upgrades.
  • Managed optimal operation of all network hardware and equipment, including routers, switches, ASAs, UPSs, and so on.
  • Managed and ensured effectiveness of security solutions, including firewalls, ASAs, anti-virus solutions, and intrusion detection systems.
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
  • Tested server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
  • Maintained a complete Network test lab at our headquarters to test changes and hardware, prior to implementation on our production network.

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