SUMMARY

• Innovative, results-oriented infrastructure professional with over 10 years of visible achievements providing leading edge technological solutions, seeking direct opportunity.
• Extensive qualifications in all aspects of systems administration, management and maintenance, network/server operations and hardware / software solutions
• Exceptional skills in implementation of teams and systems to provide business solutions which increase operational efficiencies
• Deliver bottom-line results through effective design, development and execution of systems to reduce or save costs
• Merge hands-on leadership style with excellent communication skills to continually drive focused teams toward performance excellence
• Proven record in streamlining operations, relating technical information to end users and leading projects to full fruition
• Selected by senior management to design and implement an automated self-documenting disaster recovery system, which seamlessly piggy-backed on existing file backup and recovery procedures.
• Installed, configured, and maintained network of distributed VM Citrix and VMWare 5.0 systems allowing consolidation and elimination of communication connections. Increased utilization of this new network provided a method to dynamically reconfigure and adapt to communication outages with minimum disruption to end-users

TECHNICAL SKILLS

• Agile Project Management
• Active Directory Configuration with GPOs
• Cisco Call Manager Administration 6.0 - 8.0
• Cisco ASA, Routers, Switches Administration and Configuration
• Citrix XenServer 6.0 and XenApps 6.5
• ITIL v3.0
• Kaspersky
• Level 3 Server and Deskside Support
• McAfee EPO
• Microsoft Exchange 2007 and 2010 administration and deployment
• Microsoft Office 2010 and 2013
• Microsoft Office365 administration and deployment
• Microsoft Visio 2010
• Microsoft Windows 2008 R2 Server Installation and Configuration
• Net Command Scripting
• Plan, Build, Run Project Management
• PowerShell Scripting
• SmartPhone Support
• Switchvox VOIP
• Symantec Endpoint
• Veritas Backup
• VMware VSphere 5.5
• Windows 7
• SCCM
• Disaster Recovery

PROFESSIONAL EXPERIENCE

Confidential

Senior Infrastructure Administrator

• Provided end-user support for staff and resident
• Responsible for all backend network devices. All were Cisco devices including ASA firewall and switches
• Responsible for 8 virtual machines built on VMWare 5.5 ESXI platforms.
• Total overhaul of server environment

Confidential

Senior System Administrator

• Responsible for all software and hardware procurements for all of North America operations.
• Handled planning and development of new and current Cisco networks.
• Performed development of virtual network with MS Hyper-V.
• Provided end user support following ITIL process and procedures.
• Performed backup of all network devices as well as servers located in datacenters and remote locations.
• Responsible for the administration of Cisco Call Manager 7.0.
• Developed project plans with Global team for all North America sites.
• Frequent communication with Senior Management and project owners regarding project status, issues and changes
• Gained experience in migrating legacy sites to a Cisco platform.
• Provided installation, implementation, and support and troubleshooting of Hyper-V with virtualization effort.
• Unified Communications technology to lead Microsoft Lync Server 2010 requirements analysis, design and architecture in the planning stages of a project
• Perform configuration, testing, and deployment of all Microsoft Lync Server 2010 roles and related technologies

PROFESSIONAL EXPERIENCE

• Worked in a global environment.
• Utilized Linux with backend software.
• Worked with Veritas' snapshot capability for restoration and backup.
• Responsible for the installation and administration of SQL Servers.
• Utilized Citrix cloud based technology to create virtual desktops.
• Responsible for troubleshooting out of state WAN networks.
• Changed and configured LAN networks to fix sites.
• Handled the administration of Windows Server 2008 including: installation, configuration, active directory, and group policy.
• Utilized Websense to find the rights to a website through Active Directory.
• Worked with 3rd party vendors including Analyst 1, Comcast, and Host 123.
• Provided security through the use and administration of Cisco Pix 5520 firewall.
• Used Symantec as a backup.
• Installed and implemented Chameleon and other CAE technology.
• Responsible for the administration of Blackberry, iPhone, iPad, and Windows based mobile technology.
• Worked with a SharePoint based trouble ticketing system to handle workflow.
• Utilized MS Visio for network topology.

Environment: Cisco Call Manager, Veritas, Linux, MS Hyper-V, ITIL, Wireshark, Active Directory, PowerShell Scripting, SharePoint, MS Visio

Confidential

Senior System Administrator

• Developed Datacenter operations to engineer virtualization and consolidation solutions.
• Frequent communication with Senior Management and project owners regarding project status, issues and changes.
• Adhered to the Five S Methodology.
• Cisco Switches / Routers 2600 experience.
• Utilized Altiris for image creation and backups.
• Responsible for day to day operation of IT infrastructure.
• Lead Project Manager of all network and software upgrades to infrastructure.
• SAN server administration HP EVA4400 with 8 Proliant Blades.
• Assisted in recruiting, hiring, and providing appropriate training for IT support staff.
• Administered the department budget.
• Provided day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel.
• Development of VDI environment thru Citrix XenServer 5.6 farm.
• Worked with Linux for the backend of the phone system. Responsible for the creation and administration of Linux.
• Responsible for the installation and administration of SQL Servers.
• Created virtual desktops with the use of Citrix cloud based technology.
• Handled the administration of Windows Server 2008 including: installation, configuration, active directory, and group policy.
• Convinced management that it would be more efficient to run on a Microsoft Office365 cloud in order to reduce issues with software licensing.
• Responsible for the full implementation of Microsoft Office 365 including installation, configuration, and administration.

PROFESSIONAL EXPERIENCE

Environment: 5S, Cisco Switches, Cisco Routers, SAN, VDI, Citrix XenServer, Linux, Microsoft Office365, Net Command scripting

Confidential

Helpdesk Manager

• Determined IT operations service requirements by analyzing needs of users / departments prioritizing modifications to core system applications resolves organizational conflicts developing and implementing documentation requirements for problem resolution.
• Used L2 / L3 Switching Cisco 4506 Catalyst and 3700 Router with a 5520 Pix Firewall.
• Cisco IOS Software Release 12.2 31 SGA for Cisco Catalyst 4500 and 3700 Series.
• Maintained group policies using Active directory.
• Installed, configured, maintained, performed troubleshooting and upgraded Active Directory.
• Provided information by collecting, analyzing, and summarizing data trends in new technologies for storage architecture, capacity, and response time.
• Designed and managed a hosted dialer solution and third party data center with effective SLA tracking and contract management with vendors.
• Provided IT operations financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions.
• Responsible for the installation and administration of SQL Servers.
• Handled the administration of Windows Server 2008 including: installation, configuration, active directory, and group policy.

Environment: L2 / L3 Switching Cisco 4506 Catalyst, 3700 Router, 5520 Pix Firewall, Cisco IOS, Group Policies, Active Directory, SLA Tracking

Confidential

Computer Engineer / Swing Shift Team Leader

• Oversaw the building and maintenance of computer systems and the intranets internal networks on which computers communicate with other computers.
• Devised and undertook a regular service program, including support of operating systems analyze problems and develop and implement solutions.
• Installation of VOIP phones and Cisco Unity.
• Operating systems and servers that we use are Windows XP and Server 2003, which I supported and administered to provide input on matters associated with site preparation and installation of large computer systems.
• Developed project plans, presentations, spreadsheets and reports as requested by Management.
• Prepared, coordinated, conducted and handled all follow up activities related to project initiatives.
• Responsible for providing the administration of VMware.
• Gained experience in migrating legacy sites to a Cisco platform.
• Handled the administration of Windows Server 2008 including: installation, configuration, active directory, and group policy.
• Worked with Unicenter Service Desk trouble ticketing system to handle workflow.

Environment: VOIP, Cisco Unity, Windows, VMware VSphere 5.5, Unicenter

PROFESSIONAL EXPERIENCE Confidential

LAN Administrator / Contractor

• Worked on-site in Sterling Heights and Monroe, MI and Windsor, Ontario.
• Administered a network of up to one hundred workstations or assisted in administration of a larger site or network, utilizing one or more TCP/IP or non-TCP/IP networking protocols.
• Evaluated and / or recommended purchases of computers, network hardware, peripheral equipment, and software provided technical consulting services to department / organization regarding use of computers and networks to satisfy business needs.
• Installed, configured, and maintained personal computers, Novell networks, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems added or upgraded and configured modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
• Performed administration of user accounts via Windows Active Directory and SMS.
• Installed, configured, maintained, and upgraded Active Directory.
• Performed and / or oversaw software and application development, installation, and upgrades maintained site licenses for department / organization.
• Developed a knowledge base of PBX and analog devices.

Environment: TCP/IP, Networking Protocols, Windows, Active Directory, SMS, Novell

Confidential

Senior Infrastructure Analyst Perm

• Conceptualized designs and constructed tests, along with implementing and optimizing basic infrastructure systems that would enable and support business and/or engineering / manufacturing functions.
• Interacted with the customer and the team to gain an understanding of the business environment, technical context, and organizational strategic direction.
• Installed, configured, maintained, and upgraded Active Directory.
• Defined scope, plans and deliverables for assigned projects.
• Collected, identified, defined, and organized detailed user requirements.
• Managed entire IT infrastructure operations, management, planning, design and implementation of data as well as voice IT infrastructure.
• Worked in an environment of over 100,000 users and 60 servers.

Environment: Infrastructure systems, Active Directory