PROFESSIONAL SUMMARY:

• Results - driven IT Program Management professional with key Infrastructure Transformation & Disaster Recovery skills that direct full cycles of complex strategic mergers & ERP initiatives. Formerly a senior manager in Enterprise Infrastructure with Accentureas well as manager of Network Solutions Practice with Confidential, Active member of the Project Management Institute (PMI) since 1998 and have planned, designed, deployed and managed ($50M+ IT budgets) global data centers and networks for many prestigious companies that include
• Extensive Infrastructure Management & Disaster Recovery experience.Managed multiple teams with 100+ technical resources (including Architects, Network Engineers, Systems Engineers, DBAs, and Helpdesk). Managed storage, virtualization, VMWare, networking and Linux
• Significant “Big 5” consulting experience assessing and managing risk within, and across, multiple projects
• Excels in removing technical, procedural and process-related obstacles
• Project/Program Management experience managing integrated, multi-track projects and programs through full phase life cycles with budgets of up to $700+ Million
• Well-versed with managing outsourcing efforts, data center migrations, global vendor partner management, negotiations, budgeting, operational quality improvement, process improvement and service delivery
• Keen ability to leverage technical expertise with a management perspective
• Extensive Confidential Project Management, (PMP)and experience
• Expert skills in MS Office (PowerPoint, Word, Excel, Access) & MS Project Suite
• Extensive program and project management background in communications, reporting, budgeting, tracking, forecasting and team building.
• Methodologies: PMI (PMBOK); ITIL; Project Delivery Framework (PDF); Business Process Integration (BPI); Dev Models - AGILE, SDLC, Scrum and Waterfall.

TECHNICAL SKILLS:

Operating Systems: Sun Solaris 2.6, 7 and 8, Microsoft NT WS 4.0 /Server 4.0 /9, Linux (Redhat /Slackware), HP-UX 10.2, Macintosh OS 7.x, 8.x, 9, Cisco IOS, Novell, Banyan Vines

Win Server Applications/Services: Microsoft IIS 4.0, Legato Networker, Checkpoint Firewall-1 3.0/4.0, Rational ClearCase/ClearQuest, Lotus Notes R5 Domino, SharePoint.

Project Management Applications & Methodologies: Confidential Certified Project Manager (PMI Based), SharePoint, MS Project, Workbench, PMI, Method1, BIM (Business Integration Methodology).

Routing Protocols: RIP (v.1 & v.2), OSPF, IGRP/EIGRP, BGP

Network Technologies: Frame Relay, ATM, X.25, Wireless 802.11b & g, FDDI, VoIP, Ethernet - Gigabit, 10/100, Sonet OC3, DS3, OC12, OC48, OC96, Fibre - Cisco Local Director 9509, Foundry Big-Iron, XDSL, Cable, Digital facilities T1/E1, ISDN BRI & PRI, D4 channel banks, Mux, DACS, ESF, AMI, B8ZS, HDB3, ABCD bit patterns, synchronization, OPNET IT & SP Guru, Nexus.

Unix Applications/Services: Apache Web Server, Netscape Enterprise Suite, Solstice Disk Suite, Veritas Volume Manager, Legato Networker, Checkpoint Firewall-1 3.0/4.0, RSA Ace Server, Merit AAA, Stonebeat, TCP Wrappers, Veritas Netbackup, HP Omniback II, Various network services hosted on Sun servers (i.e. BIND DNS, JOIN DHCP, SAMBA file services, K-Share Mac Services, NIS, DNS, etc.), Lotus Notes R5 Domino, Sendmail (SMTP), Oracle V8 EBU, RMAN utilities, WebLogic App Server, WebMethods Connectivity Server, Merant PVCS Dimensions, Retek.

Web Programming and Scripting Frameworks: HTML, Javascript, WordPress, Drupal.

PROFESSIONAL EXPERIENCE:

Confidential, Worcester, MA

Infrastructure Program / Project Manager

Responsibilities:

• Managing multiple 10-15 Multiple Concurrent Infrastructure Transformation Projects in support of the Epic electronic health records (EHR) deployment - Projects Include: P2V server conversions, Network rebuild Nexus access, core & distribution, data center consolidations, Business Unit mergers, 3rd party application interfacing with Epic, O365 planning, Disaster Recovery planning, C-Level status reporting with KPIs

Confidential, Westboro, MA

Infrastructure Project Manager & Disaster Recovery Lead

Responsibilities:

• Managing multiple 7-10 Multiple Concurrent Infrastructure Projects - Including BJ’s data center migration, O365 POC & Pilots, Disaster Recovery exercises and enhancements, Enterprise-wide MPLS & Enterprise VoIP deployments.

Confidential, Newton, MA

Program Manager, Professional Services

Responsibilities:

• Managing the delivery of ''''billable'''' consulting services for engagements. Responsible for managing the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover. Responsible for the development of a project/program implementation plan that articulates the role in the delivery of the designed solution. Ensure implementation of project/program activities is coordinated with partner resources. Acts as primary interface to the customer, vendor and all personnel associated with the engagement. Directly manage a team of 10+ business analysts, project managers, web developers, trainers and administrators.
• 7-10 Multiple Concurrent Projects - Deployed CVS nationwide Avamar backup and recovery (data deduplication) architecture. State Street Bank - running multiple outsourced project teams with new Cloud VBlock deployments, Data Center migrations (Unix/Windows/Linux) Oracle/SQL/Sybase and multiple data center Storage Area Network infrastructure refreshment. Liberty Mutual Insurance - managed multiple Vmax 40K deployments.

Confidential, Cambridge, MA

Program Manager

Responsibilities:

• Responsible for managing multiple complex Web-based Content Management, Database, Mobile Data Collection & Visualization development programs, projects and initiatives supporting 40+ countries. Reconcile shifting priorities and resources across programs, projects and/or initiatives. Consolidate project reporting to improve visibility and highlight the effect on firm’s strategies and goals. Implement a metrics-based approach to project portfolio management and have streamlined communication to executive management. Enforce the software development lifecycle methodology. Formulate and drive improvements in procedures and best practices within engineering.
• Directly manage a team of 10+ business analysts, project managers, web developers, trainers and administrators, supporting 10-15 separate project streams

Confidential, Framingham, MA

Senior Project Manager - (Contract)

Responsibilities:

• Define $2.5M eCommerce Web & Application Tier hardware refresh project. Project will replace 22 IBM servers (Dev, QA, Staging & Production) loadbalanced using GTM across two data centers with IBM p700 series, AIX 6.1 and include Cisco Nexus network upgrades.

Confidential, Los Angeles, CA

Senior Project Manager/Director (Contract)

Responsibilities:

• Implement $5M Cloud Computing Infrastructure - VMware, Cisco and Confidential joint venture called VCE VBlocks. Project replaced 400+ end of life servers (HP and IBM Blade Servers, and Hitachi storage). The project also implemented Cisco’s Nexus GB core infrastructure and Cisco 6909’s.
• Windows 7 desktop migration & Active Directory project - 5000 users - Culver City

Confidentia. Rancho Cucamonga, CA

Program Manager - Engineering

Responsibilities:

• Enterprise Web 2.0 Projects, Applications and Infrastructure - Sony, MySpace, AppNexus, Facebook YouTube.
• Responsible for managing all technology applications design, development and support. Led (7-10) concurrent customer projects with ultimate responsibility for project scope, schedule, deliverables and budget.
• Planned and implemented SharePoint, consulting time management and billing systems which vastly improved the business’ customer operations.
• Implemented Service Desk and support model in accordance with ITIL guidelines. Created model and trained service desk staff on operation changes thereby better supporting business incidents and problem resolution.
• Designed and managed a long term internet disaster recovery project.

Confidential, Santa Monica, CA

IT Business Engagement Manager - Consumer Products Development

Responsibilities:

• Responsible for managing the relationship & establishing service level agreements between IT and Consumer Products Development.
• Lead a team of business analysts and developers to improve efficiencies on their eCommerce platform handling credit card transactions, Role also included the development of business opportunities factoring ROI / Gain analysis.
• Manage projects through phases of project life-cycle; Select, Initiate, Design, Construct, Deploy, and Close.
• Windows XP Desktop OS standardization project - 3000 users - Santa Monica - 6 months
• Perform as overall advocate for IT customers; Championing IT initiatives and service strategies. Escalate to customer VP level for IT-related issues.
• Initiated (including business case development with funding approval) an average of 3 projects a quarter ranging from $250K to $32M in size.
• Development of Service Level Agreements & Operational Level Agreements with our Managed Service Providers (MSP) to achieve 99.999% availability of our ISP online platforms.
• Improved IT customer relations with engineering department (previously hostile) by successfully engaging the right IT talent in workgroups & meetings from the Group President level down to the product development teams.

Confidential, Gardena, CA

SAN Project Manager - Consultant

Responsibilities:

• Project Lead for the nationwide Storage Area Network (SAN) Deployment for 100+ Tera Bytes deployed across 1000+ Unix & NT Servers.
• Assigned as primary focal point for all client activities and to ensure total client satisfaction.
• In addition, assigned to coordinate the technical work, prepare required documentation and report the overall installation status to Nissan’s IT Management.
• Pre-installation Consulting and Planning: Conducted a full review of the implementation activities with the implementation vendor and client, including prerequisites for installation and team roles and responsibilities.
• Logical and Physical Design: Developed technical diagrams based on client requirements to be used for proper configuration and cable labeling.
• Acceptance Testing: Installation, Configuration, and Verification of IBM FastT Storage Manager and Cisco 9509 Fabric Manager Software. Configuration and Verification of Disk Drives. Customer Orientation and Knowledge Transfer. Data Migration.
• Documentation: Development of documentation for the client’s new SAN.

Confidential, Pasadena, CA

Director of Information Technology

Responsibilities:

• Director of Information Technology for a $95 million start-up company specializing in developing ASP-delivered eCommerce application solutions. Applications included eCommerce and Supply Chain Management.
• Recruited to carry out complete reorganization of troubled IT department (15 personnel, 2 Data Centers, 50 UNIX servers, 30+ NT Servers).
• Supervised IT Operations, NT and Network Services, Telecommunications, and Architectural Planning and Development functions.
• Analyzed existing processes and systems, and identified areas for change.
• Developed and implemented sweeping changes to personnel, system architecture, vendor contracts, and departmental function. - Improved overall system availability from 76% to 99.9%
• Recruited and trained technical and system administration personnel to replace previously contracted consultants, lowering payroll by over $1 million.
• Managed implementation of new IT infrastructure, including 3-tier application architecture and Disaster recovery on Apache and WebLogic servers, NT servers, and Unix systems. Responsible for both internal and external architecture, as well as external ASP system.
• Designed, implemented, and managed new Help Desk area. Recruited and trained all technical support personnel, formulated policies and procedures, and monitored activities to ensure end user satisfaction.
• Oversaw Solaris and Windows system administration, gigabit Ethernet, LANs, enterprise security, performance testing, and network architecture.
• Managed $5 million annual budget and directed all technology selection and purchase.
• Reduced costs by more than 67% by consolidating data facilities and renegotiating vendor contracts.
• Arranged and supervised deployment of sales force automation (Seibel). Carried out upgrades to servers, hardware, and operating systems.

Confidential, El Segundo, CA

Senior Project Manager, Enterprise Architecture - Service Delivery

Responsibilities:

• Global Telecom & Network eCommerce Project Manager responsible for managing all design and deployment activities for enterprise computing infrastructure in 26 countries, three continents, and 3,000 locations.
• Directly supervised 35 people.
• Managed the architectural design, procurement, and International Exchange Carrier’s (Equant) VPN (High-Speed IP Backbone) deployment activities for Confidential ’s Global outsourced B2B and B2C e-Commerce NetSuite enabled Intranet and extranet infrastructure (including Inter-Country VoIP tie-trunks). HP Servers and Confidential storage. SunGard disaster recovery.

Confidential, Auburn Hills, Michigan

Responsibilities:

• Scoped project requirements and developed work plan for development of an eCommerce business-to-business network infrastructure enabling new web-based initiatives for 5,000+ North America locations.
• Delivered a detailed proposal to senior I/T management that included determining the overall cost to reengineer the network as well as breaking down infrastructure costs relative to the proposed initiatives to allow for deployment decisions to be made prior to developing future initiatives.
• The total project work estimate (over 1500 man-days) came within 20 hours of actual effort.
• Other Confidential projects included Gateway Computers (San Diego), Florida WAGES (Tallahassee, Florida), and Marconi LTD (Pittsburgh, Pennsylvania).

Confidential, Atlanta, GA

Project Manager - Network Solutions Practice

Responsibilities:

• Led the five-year strategic-planning team (D&T and client) for next-generation wide-area network (WAN) that included microwave, fiber optics, frame relay, and ATM.
• This activity also included the development of a cost model for services (intrastate voice, two-way radio, Confidential, and multi-protocol data).
• Managed Confidential &T and MCI proposal activities. Recommendations saved the utility $10M.

Confidential

Responsibilities:

• Led network design and implementation teams (D&T and client) on several statewide client/server Foster Child tracking systems.
• Each integration effort included all technology required for systems operation (client workstations, wiring, hubs, Cisco routers, Frame Relay network, HP 9000 application servers, Spectrum and CiscoWorks systems management platforms).
• Each project was $20M+ in size.
• Managed vendors including Confidential &T, Confidential, Confidential, and Confidential .

Confidential

Responsibilities:

• Led network design, modeling, and implementation team (D&T and client) on a nationwide client/server employee tracking system--Oracle Financial and PeopleSoft payroll package deployment (involving over 800 branch offices).
• Integration efforts included all technology required for systems operation (client workstations, wiring/fiber, ATM hubs, routers, Confidential &T ATM/Frame Relay network, ES5000/6000application servers and database servers, HP OpenView and Transcend systems management platforms).
• Deployment strategy saved company $2.5M. Global Networking Practice - Introduced and deployed the firm wide network discrete event and analytic design, modeling, and simulation standard.

Confidential, Dallas/Ft. Worth, TX

IT Manager

Responsibilities:

• Responsible for managing $33M budget and 20+ employees.
• Groups included client/server capacity planning, work group computing, electronic messaging, asset management, and procurement.
• Computing environment included VAXCluster, Alpha, HP T500, Banyan, MS Office, MS Exchange, frame relay.
• Successfully deployed and integrated efforts of a nationwide replacement of IBM/MVS Office Vision electronic mail system 5000 users-6 months-11 dedicated team members.
• Integrated the Digital MAILworks e-mail system.
• Integrated the DEC Mailbus X.400 message switching backbone and X.500 directory services.
• Led the installation, integration, and operation effort on International GTE start-up ventures.