Systems Analyst Resume Profile, NJ - Hire IT People

Professional Summary:

I have over 10 years of experience in CRM Application development and Implementation using Siebel 7.x and Siebel 8.x. Good Knowledge in Siebel Application Development, Production support Activities, Testing, Reports Actuate/Oracle BI Publisher , Performance Improvement and Server Administration. I gained exposure to Sales, Service, Public Sector, Consumer Goods Industries and Telecom domain during my assignments. Extensive experience and knowledge in configuration, scripting, workflow, performance tuning, application administration tasks.

Professional Experience

Confidential

Roles : Senior Siebel Consultant

Responsibilities:

Application Administration Activities
Implement the Siebel best Practices.
Responsible for creating new indexes for improving the performance.
Responsible for fixing the performance related to scripting and the new BC's.
Worked on the performance evaluation and tuning for Siebel Application. Using 3rd party utilities gather the performance data. Designed and developed necessary performance enhancements.
Written eScripts to meet the client requirements.
Created Work Flows to meet the client requirements.
Modified GUI to meet customer requirement.
Responsible for sending the Releases every week to onsite during this project tenure
Configured objects like Screens, Views, Applets and Pick Lists as per requirements.
I actively created many design documents, which included Technical Specification, and few functional specifications.
Involved in Design Phase from the configuration perspective.
Install and maintain new Siebel server environment.
Creation/ Modification of Siebel BIP Reports
Implemented Siebel Open User Interface.

Confidential

Roles : Senior Siebel Consultant

Responsibilities:

Monitoring the Remedy Application for the new tickets, various states of each ticket.
Analyzing high level requirements of the client to provide strategic design for their IT landscape to suite Siebel Systems.
Researching along with subject matter experts SME to produce impact analysis, limitations of the system/software to assist go-ahead decisions on the change requests CR .
Proposing protocols for the approvals and decide on quality governance activities to ensure long term maintenance of the system is well documented.
Producing/Analyzing detail design documents, feasibility analysis, technical specification and high level effort estimates.
Responsible for Monitoring the Remedy for new tickets and assigning the tickets to the resources and providing the solutions/resolutions as and when needed.
Responsible for all the SLAs from Siebel End.
Responsible for all the Deliverables from Siebel End.
Responsible for doing Impact Analysis, Designing, Estimations for the CRs.

Confidential

Roles : System Analyst

Responsibilities:

Interacting with Business client/Tech Partners and understand the Scope of requirement and explain the same to the team.
Architect the Solutions with multiple options/choice and present to team.
Add a Value to Design Team while team hits with Road block on design the solution.
Involved in Technical Functional Document Preparation for the new features.
Able to identify the performance degrade if any, providing solution / implement to improve the performance in the application
Set up code reviews for each release with entire team.

Confidential

Roles : Senior Siebel Consultant

Environment : Siebel 8.0.0.10, Oracle 10g and Unix.

Responsibilities:

Interacting with Business client/Tech Partners and understand the Scope of requirement.
Architect the Solutions with multiple options/choice and present to team.
Add a Value to Design Team while team hits with Road block on design the solution.
Involved in Technical Functional Document Preparation for the new features.
Involved in implementing Siebel in iPAD
Involved in implementing Siebel in Blackberry.
Involved in Integrating Siebel with Outlook via Invisible CRM.
Able to identify the performance degrade if any, providing solution / implement to improve the performance in the application
Set up code reviews for each release with entire team.
Involved in creation of TBUI.
Written eScripts to meet the client requirements.
Set up code reviews for each release with entire team.

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Systems Analyst Resume Profile

NJ

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