SUMMARY:

• Ds0 - Oc192 transport troubleshooting/Ethernet over transport
• Cisco Cerent 15454 transport systems
• Nortel DMS switch
• Nortel Optera transport systems
• TITAN/ALCATEL DCCS, 3/1 and 1/0
• Ciena Corestream/Ciena ONI
• Lucent Lambda/Extreme
• Tellabs 7100
• Infinera DNS
• TBERD 2310 and 224
• MDF CO Frame wiring/Cosmic frame
• WFA
• Tellabs 6500
• Cisco/Juniper Routers
• DSX patch panels
• Lucent Unite/DMX
• RF/Microwave/SATCOM (Modems, Up/down Converters, MUXes, Klystrons)
• Motorola Canopy RF System
• Punchdowns
• ISDN troubleshooting
• Wink/Ground/Loop start trunks
• INTAS/REACT/CENTEST software
• LD and Local call troubleshooting
• A/B bits
• Analog and Digital circuits/P2P/Multipoint/ded switched circuits
• Fujitsu Flashwave
• Remedy ticket system/Dr Transport ticket system
• Metasolv TBS engineering
• CLRs/Word DOCs
• NMA
• Working with, dispatching, coordinating, and guiding technicians in the field with all major carriers to ensure successful repair of telecom circuits and services.
• International circuits (E1’s/STMs’)
• Central office cabling (Chicago/KC lacing)
• BDFB CO power distribution
• Cat 5 cabling
• PBX/ACD
• Gas well automation and electronics/SCADA
• Tower climbing up to 300’
• T1 testing
• Microsoft Office
• Computer hardware

PROFESSIONAL EXPERIENCE:

Confidential

Central Office Technician

Responsibilities:

• Wire frames, Fiber, DSL, POTS, DS1, Ds3 orders
• Respond to and fix trouble tickets on everything within the walls of the CO
• 5ess Switch maintenance

Confidential

Operations Tech II/National Network Operations Center/Transport Repair

Responsibilities:

• Customer facing Tier II Transport maintenance technician using varied network elements based nationally and internationally to locate faults and restore services by all means on Ds0 - Oc192/10gig ETH.
• Most of my work these days is focused on optical SONET and Ethernet (still work plenty of Ds3’s as well) services large corporations and government.
• Manage off net carriers and vendors, to ensure that their work is completed correctly within service agreements.
• Trained, led, and coach junior technicians in processes, customer service, and technical skills.
• Take personal pride in my job and in knowing that each of us can make a difference.
• I am a highly productive and engaged technician in our department. I have a strong work ethic.
• Specialize in customer problem resolution, this includes finding ways to successfully overcome major obstacles in the telecommunications industry to repair wholesale long-haul transport and switched services.
• Rated 179% in productivity on my last review.

Confidential

Field Services Engineer

Responsibilities:

• Perform maintenance and design work on wired and wireless networking infrastructure, Central Office and/or Point of- Presence build-outs.
• Utilized Motorola Canopy systems tied into SCADA units at remote gas wells and back hauled multiple fields into one central office for BP.
• Customer focused, work in a team environment, communicate effectively and able to solve problems on the fly.
• Manage communications inventory.
• Occasionally assist Wyoming.com in residential installations and maintenance.
• Integrated communications into remote Gas well SCADA units
• Installed automation and electronics at remote gas well into SCADA units

Confidential

VOIP and Traditional Telephony Technician

Responsibilities:

• Technician in the Confidential telephony operations center using my years of experience to resolve customer trouble tickets.
• Switch and transport technician locating and restoring faults in the Confidential network.
• Assist and work with other technicians in a team environment on various translation, provisioning, and physical issues.
• Resolve customer issues such as poor call quality, and service issues with dial tone, features, call routing, etc.
• I was in contact with customers daily to make sure their needs were met.
• Utilize complex troubleshooting tools to repair telephony issues.
• Trouble shoots EMTAs, HFC plant, Switch, and provisioning issues.

Confidential

Network Operation Technician

Responsibilities:

• Worked switched, and P2P local and LD trouble tickets.
• Worked extensively with Nortel DMS 250/500 and Centest.
• Tested circuits and followed thru with dispatches until repair completion.

Confidential

Responsibilities:

• Led teams of four that were providing and maintaining the main Satellite/Microwave links for support to 1/3 of the Marine Corps command structure.
• Planned, organized, directed and controlled highest priority, secure broadband military Satellite communications.
• As a leader; trained, guided, mentored, and took full responsibility for 30 or more men on a 24/7 basis.
• Prepared and executed classroom and hands-on for thousands of Marines as a Marksmanship Instructor.
• I also held some part time jobs through the years doing installs for ADC, and a company called EON
• Communications. I installed central office/head end infrastructure for Confidential and ATT all around Colorado for ADC.We installed BDFB’s, racks, cable runs, alarms, switches, SONET bays etc. For EON I installed PBX’s and large ACD’s, wired stations, pulled in trunks from the outside, put up MDF’s and IDF, etc.