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Voip Engineer (tier 3) Resume

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New Britain, CT

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SUMMARY:

  • Goal - oriented and collaborative IT professional with experience applying hardware and software design, installation, administration, and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences as well as developing system documentation and creating policies to meet the needs of dynamic and continuously changing environments.

TECHNICAL SKILLS:

Skills: Cisco IPT/UCCE, Cisco Call Manager, UCCM, UCCE, Confidential, CUIC, Unity, Unity Connections, CME, Lync, CTIOS, Microsoft Unified Messaging, SRST, E911, PRI, SIP, CUBE, ACME, H323, MGCP, QoS, MWI, DHCP, Wireless, TelePresence, and some Avaya IPT. Project management, budget creation and analysis, procurement, Visio creation, wiki creation, and document storage retention.

PROFESSIONAL EXPERIENCE:

VOIP Engineer (Tier 3)

Confidential, New Britain, CT

Responsibilities:

  • Cisco VOIP engineer and architect migrating Stanley Black & Decker legacy and acquisition sites to Cisco Callmanager services. Full scale configuration of Callmanager CUCM, routers, phones, auto attendants, call center UCCE, paging, reporting CUIC, Lync, Microsoft Unified Messaging, CUBE, ACME, PRI, SIP, MGCP, SRST, E911, VG224, and others.
  • Tier 3 support for all Stanley Black & Decker Cisco voice equipment, services across global enterprise. Project management, planning and review of budgets for phone system expansions, development of bid specifications, vendor management, facilities management, and user system administrator . IVR application development within UCCE/ Confidential: script creation, configuration, implementation, time of day routing, testing, and documentation. CUCI custom report creation, dashboard creation, Call Center agent creation and reskilling for large complex call centers.

VOIP Engineer (Tier 2)

Confidential, Lansing, MI

Responsibilities:

  • Confidential Call center agent creation, reskilling. Cisco VOIP engineer supporting Call Manager (UCM v4.x - 8.x), Nexus, IP Flex, SIP, Unity, Unity Connections, Call Manger Express, Unity Express, VG224, VG248, and many others. High level support and engineering in a global IT environment for customers Confidential, Confidential, Confidential, Confidential, Confidential, Confidential . - Tier 1 Team Lead, promoted to Tier 2.

Network Engineer

Confidential, Lansing, MI

Responsibilities:

  • Design and support Cisco data network infrastructure for entire State of Michigan at the Dept. Information Technology. Whole scale WAN and LAN reviews, ground up reengineering, installation and support. High level of experience with all Cisco routers, switches, IOS, copper and fiber wiring.

Geology Research Assistant

Confidential

Responsibilities:

  • Planning and execution of senior research project on the Puna Plateau, Andes Mountains, Argentina. Researching Calcite cross twinning across the Andean caldera. The project included one year of planning, writing of research plan, grant proposal, and summery of research project results.

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