SUMMARY:

• Results - oriented, hands on AS/400 Systems Engineer with extensive knowledge in system administration, conversion, implementation, quality assurance, decision support systems, project management, application development, disaster recovery & client support services. Highly effective communication, interpersonal, leadership, and customer service skills, as well as, over 13 years of progressive experience in all phases of application development life cycle. Proven track record of technical and management s in midrange client servers, and security management.

TECHNICAL SKILLS:

Software Applications: Mimix HA - Vision Solutions, JDE / Prism, Nimbus Infrastructure Management (NMS), Healthcare Management Systems (HMS), E-Verify, SSI Net Eligibility, THCIC State Reporting, SEQUEL ViewPoint, Query/400, AS400 Navigator V5.4 & V6.1, 3M Support Services, Backup Recovery Media Services (BRMS), TL Ashford Barcode Labeling Software, Qualcomm QTRACS/400 V5.3, LXI Paging400 and Help / Systems - Robot Automated Operations.

Antivirus Security Applications: Microsoft Security Essentials, Symantec Norton Antivirus, McAfee Data Protection, Trend Micro Internet Security and Lavasoft Ad-aware SE.

MSWindows & Networking Applications: VMware Infrastructure, Citrix Network Access, Active Directory for Users and Computers, Microsoft Windows 2000 and 2003 Workstation and Server Administration, Microsoft 2007 Suite (MS-Word, Outlook, Excel and Access), Netware Administrator for Windows, Symantec pcAnywhere, Sunbelt Remote Administrator for Windows, PAL 2000, Shiva VPN Manager, Intel Netstructure VPN Manager and HP OpenView.

Change Management Software Applications: Point of Business (POB), Peregrine System Operations, BMC Remedy Service Mgmt., HEAT, Triole Service Desk and Lighthouse.

PROFESSIONAL EXPERIENCE:

Lead AS400 Analyst / Project Manager

Confidential

Responsibilities:

• Performed the administration and operation support duties of all assigned AS400 projects including:
• Capacity planning, infrastructure development, implementation, disaster recovery, system upgrades, software and hardware maintenance updates, security, support resolution and performance tuning.
• Supported all AS400 production control teams on day-to-day operational workflow assignment and various third party software applications.
• Assisted developers and programming teams with existing CL code and applications support promotions.
• Created / developed IT policies and department operating procedures including documentation in handling operational tasks.
• Managed AS400 operations teams and provided / end-user support as scheduled.
• Assisted auditors with access authorization and query reporting requests along with implementing change control principles utilizing the ITIL v3 Foundation Standards.
• Planned, reviewed and analyzed existing production and application processes and recommend modifications as assigned.
• Participated in forecasting future maintenance enhancements with clients, management and executive teams.
• Configured HMC console and created new LPAR / Virtual host environments - Power7.
• Verified, Troubleshoot and Resolved all SW / HW related issues and various peripheral devices.
• Managed the nightly AS400 backups for our all LPARS.
• Installed, Configured and Managed the ROBOT / Network monitoring tools for AS400 operations / administrative staff.
• Installed and configured the BRMS Network for managing tape media retention for offsite support.
• Setup JDE / Prism user access and security templates.
• Installed newly released cumulative PTF packages and Service Packs as needed.
• On-Call Rotation & related duties as assigned.

NOC (Network Operations Center) Technician

Confidential

Responsibilities:

.

• Provided operational support to our client production environments.
• Ensured production tasks are executed successfully according to assigned schedules and completed successfully.
• Monitored / Troubleshot performance metrics to ensure service management practices are executed.
• Participated in SDLC projects on newly acquired clients and facilitate development solutions.
• Troubleshot nightly system and device alarms: switches, router, and firewall. Contact the assigned after-hours support staff for resolution or escalation.
• Performed nightly processing duties: monitored various midrange systems, computer room and perform regularly scheduled nightly backups.
• Trained, created, and maintained operational documentation on IT policies and procedures in compliance with ITIL v3 Foundation service level standards.

AS400 Systems Engineer / Project Manager

Confidential

Responsibilities:

• Lead Assistant to the Director of IT on assigned projects including: capacity planning, infrastructure development, implementation, disaster recovery, system Upgrades, security and performance tuning.
• Managed IT Helpdesk team on day-to-day operational workflow assignment for the AS400 midrange server and various 3rd party software applications.
• Maintained the daily support, maintenance and system availability for the AS400 Server.
• Participated in forecasting future maintenance enhancements with CEO’s and Executive Teams.
• Managed all AS400, Active Directory, and various third party software security group accesses as requested.
• Verified, troubleshot and resolved all SW / HW related issues utilizing the ITIL v3 Foundation Standards.
• Managed various hardware peripheral devices including: printer / fax Support, Blackberry and various tape media libraries.
• Managed all corporate and remote VMware devices.
• Performed Query/400 reports for various selected and sequence fields as requested.
• Managed the nightly AS400 backups and daily HMS day-end jobs throughout our corporate and remote healthcare facilities.
• Developed scheduling and promotions of ROBOT jobs for secure file transfers between the AS400 server and other application platforms.
• Assisted auditors with access authorization and reporting requests along with implementing control changes to maintain compliance standards.
• Managed and maintained the security infrastructure for all corporate / remote associates and 3rd party vendors for all our healthcare facilities.
• Performed OS/400 software (V5.4) / hardware upgrades and 3rd vendor updates when necessary.
• Installed newly released cumulative PTF packages and Service Packs as needed.
• Created and developed IT department policies and procedures as well as generate requested or required reports.
• Managed the Helpdesk IT after hours on-call support rotation and related duties as assigned.

AS400 Technical Analyst

Confidential

Responsibilities:

• Responsible for all IBM i5/OS support application for a 3 billion a year pharmaceutical distribution company with 15 locations throughout the US, Puerto Rico, Canada, and the United Kingdom.
• Provided 7 x 24 operation leadership and support for various software applications.
• Responsible for ensuring that all production websites, MQ Channel and nightly batch jobs are functioning properly.
• Troubleshot and monitored FTP transmissions for various support clients.
• Assisted with quarterly disaster recovery test for various applications to accommodate changes to productivity.
• Provided and troubleshot Level I and II “First Call Resolution” support request for all local and remote users using the Peregrine Helpdesk Ticketing Application.

AS/400 Security Consultant

Confidential

Responsibilities:

• Responsible for managing the security infrastructure of various remote model IBM i5/OS - AS400 midrange servers.
• Performed and created audit journal reports and analyzed security audit violations. Advise management for recommendations to system values and virtual devices.
• Created violation summary reports for review by management staff and provided “best practice” documentation and solutions with compliance with Sarbanes Oxley Act (SOX).
• Worked with management team and security administrators to resolve VPN remote user accesses.
• Recommended and advised on newly released cumulative PTF packages and service packs as needed.

Sr. AS400 Midrange Analyst

Confidential

Responsibilities:

• Managed and oversaw the nightly backup operations of various model AS400 midrange servers for a 6 billion a year diversified global IT outsourcing solution provider.
• Analyzed and monitored the system DASD and CPU performance for various clients.
• Performed administrative tasks to meet nightly Service Level Agreements (SLA).
• Provided 7 x 24 technical assistance to all remote AS400 support operations including: US, Latin America, Asia, Europe and India.
• Responsible for the daily, monthly, quarterly and yearly AS400 backup jobs using BRMS, Help / Systems - ROBOT and/or IBM’s save utilities.
• Managed (HMC) Hardware Management Console relating to AS/400 LPAR environments.
• Performed weekly system cleanups as required.
• Performed OS upgrades - HW and SW when required. Install newly released cumulative PTF packages and Service Packs as needed.
• Trained, created, and maintained operational documentation on IT policies and procedures in compliance with ISO 9001:2000 family of standards.
• Adhere to department policies and procedures as well as generate requested or required reports for customers and management.

Sr. AS400 Systems Administrator

Confidential

Responsibilities:

• Responsible for managing the technical day-to-day operations as a lead AS400 Systems Administrator for a 400 million a year transportation logistics company with over 85 locations in the US and Canada.
• Interacted with all levels of support and executive staff to ensure a smooth and quality operation.
• Provided 7 x 24 operation support administering various software applications including: Qualcomm, Comdata, Infinium, TL Ashford Bar Coding, Vision Solutions - Mimix HA and Electronic Data Interchange - EDI.
• Analyzed and monitored the system CPU, overnight batch processing’s and performed weekly routine system cleanups. Administered tracking monitors using AS400 Navigator for possible performance issues.
• Trained, created, and maintained helpdesk documentation on IT policies and procedures in compliance with the Sarbanes/Oxley Act.
• Participated in weekly project management meets to keep apprised on new developments and changes in the field of expertise.
• Performed OS upgrades - HW and SW when required. Installed newly released cumulative PTF packages and Service Packs as needed.

Confidential

Responsibilities:

• Assisted auditors with access authorization and reporting requests along with implementing control changes to maintain compliance standards.
• Modified various RPG programming tasks to accommodate production productivity changes.
• Performed Query/400 reports for various selected and sequence fields as requested.
• Scheduled, modified and performed semi-annual disaster recovery test to improve IT infrastructure availability.
• Assisted windows administrators with new user setups and VPN accounts when assigned.
• Oversaw and managed the security of user and group profiles while maintaining the security infrastructure for local and remote model IBM i5/OS - iSeries midrange servers.
• Initiated program changes after testing from development team.
• Performed project management tasks as assigned.