SUMMARY:

• Proven knowledge of systems and applications. Strong mobile device skills. Able to assimilate data very quickly. Highly motivated, able to work under pressure, individually or in a team environment, with little or no supervision. Excellent end user interpersonal skills. Excellent analytical and writing skills. Fluent in Spanish.

TECHNICAL SKILLS:

Server/OS: MS Exchange 2003, 2010; Active Directory; VMWare 5.5, 6.0; VSphere; Windows 2003, 2008; BES 4.1.6, 5.0.; MobileIron; Sophos

Networking: Cisco; Juniper VPN; Checkpoint VPN; TCP/IP; Aerohive Wireless; Proofpoint

Mobile O/S: Android; Apple IOS

Telecom: Avaya IP Phone System; Avaya IP Office; NEC IPX 2400 PBX, Octel Voice Messaging System

WORK EXPERIENCE:

Confidential, Boston, MA

Responsibilities:

• Provide technical support and solutions to home based users and small businesses
• Antivirus installation and configuration; PC Cleanup
• Home Network Setup; Hardware troubleshooting and repair
• Basic

Confidential, Watertown, MA

Systems Administrator

Responsibilities:

• Responsible for all backend infrastructure systems
• Exchange; Network; IP Phone system; MobileIron Mobile Device Management
• Monitor and troubleshoot various backend servers
• MS Exchange 2010; VMware 5.0, 5.5; MobileIron; Aeorhive; Avaya IP Office; Cisco 3750 Infrastructure
• Manage and assist with ongoing projects - MobileIron ; BES Upgrade; Network Upgrade; IP Phone System; Wireless Network Upgrade
• Responsible for managing major system upgrades - VMWare; All Windows Servers- File and Application; Mobile Iron; Aerohive Wireless Network; Wide Orbit Application Server
• Resolved major Blackberry Issues through server upgrade - Replaced BES with MobileIron for Apple and Android devices.
• Supported all Broadcast and Broadcast Sales applications: Wide Orbit; Strata; ENPS; ScheduALL; Arianna
• Supported all desktop, Laptops and Mobile devices
• Dedicated IT support person for CEO
• Received MVP of the Quarter for the 4th Quarter 2014

Confidential, Boston, MA

Exchange Administrator (consultant)

Responsibilities:

• Provided third level support of Exchange 2003 enterprise environment, including server monitoring, server updates and patching. AD management, troubleshooting, and mail flow analysis.
• Worked on increasingly complex issues escalating through help desk and/or outage alerts. Contributed analysis to team for any downtime reporting.
• Managed Blackberry Enterprise Server environment and support of all users.
• Initiated and implemented upgrade from Blackberry Enterprise Server 4.1.6 single server environment to 5.0.1 multi server, failover environment on VMware.
• Worked closely with site project manager on various issues including troubleshooting varied mobile device issues and providing feedback and technical analysis based on request from LOB meetings and issues escalated through management.

Confidential, Waltham, MA

IT Administrator

Responsibilities:

• Managed all aspects of IT, networking, facilities and supported production operations for
• Configured and provided HP laptops to all new employees. Resolved all desktop issues including Windows Vista and XP, Linux Ubuntu, and MAC.
• Managed Active Directory, Exchange 2003 and BES Servers.
• Procured and configured VOIP desktop phones. Resolved all issues related to telecom.
• Designed and configured offsite DSL networks for office expansion in Waltham and in New York.
• Supported all cell phones and PDAs.
• Built and configured 30 Red Hat/CentOS servers for production operations. Collaborated with Operations Director in developing innovative solution for ‘mirroring’ existing servers for faster deployment.
• Configured and deployed a CentOS Samba file server.
• Worked with vendor to upgrade network circuit to 5 bundled T2 lines. Installed and configured various network equipment to manage growth including AdTran switches and Cisco WAPs.

Confidential, Watertown, MA

IT Administrator

Responsibilities:

• Managed all internal IT/Technology in support of daily G&A operations including, end user support, server configuration and support, networking support, telecommunications and mobile device support.
• Supported office which grew to over 130 users in a mixed Windows/Fedora Core 4 environment.
• Procured, configured and provided IBM TP laptops to all new employees in timely fashion. Implemented Ghost server to streamline this process.
• Addressed and resolved all desktop issues. Due to frenetic pace and criticality of all employees, resolution had to be immediate and at times innovative. This included OS, software and hardware issues.
• Worked with staff at all levels to advise, test, and implement all desktop applications.
• Supported all internal Windows environment servers which grew over 100% during tenure.
• Managed MS Exchange and Active Directory environment.
• Researched, procured and configured multiple servers to meet rapid growth of company.
• Upgraded MS Exchange environment; implemented file servers. Involved in Implementation of Goodlink server for mobile deployment.
• Addressed and resolved all server related issues. Worked closely with vendors to better resolve issues.
• Procured all networking hardware as company grew from 35 to over 150 nodes. Installed and configured switches - from Dell switches to Cisco Managed 4500 series switches.
• Upgraded wireless network using overlapping Cisco AeiroNet 1200 Series WAPs to ensure optimum wireless signal coverage.