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Rep 2 It Support / Network Support Resume

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Plymouth, MichigaN

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OBJECTIVE:

  • Experienced IT professional seeking a position with a progressive company to overcome the challenges presented with its technical needs. I am looking to improve the customer experience and satisfaction by utilizing up to date technology methods while working together as a team.

TECHNICAL SKILLS:

Skills:: Microsoft Active Directory Server 2000, 2003, 2008 SCCM Windows 2000, XP, Vista, 7 PowerShell Office 2010, 2013 Visio Visual Studio 10 Telephony Aspect Phone Systems Avaya IP Phone Systems Airwatch Witness Recording Tango Blackberry Enterprise Server Network Cisco Switch 3750, 6509 Cisco ASA Firewall Aruba Networks Linux Redhat Ubuntu VMware View ESXi 5.0

PROFESSIONAL EXPERIENCE:

Rep 2 IT Support / Network Support

Confidential, Plymouth, Michigan

Responsibilities:

  • Created Powershell and VBS scripts to help automate complex tasks Consistently maintained service level agreements with business partners Coordinated with vendors to execute maintenance agreements Deployment of network technology including switches, routers and wireless APs Deployed VDI using SCCM to 3 major call centers with a total of 3000 computers Executive IT support for regional senior leadership
  • Programmed and deployed Cisco ASAs/Arubas to virtual agents Regional AD/SCCM admin Regional Blackberry Enterprise Server admin Regional liaison for cellular service and support Regional liaison for iPad devices
  • Regional lead on virtual agent technology program Resolved internal customer tickets and other technology issues Successfully maintained regional support and infrastructure for over 1000 users for 7+ years Supported 50 servers running Windows Server 2008 in ESXi 5 environment Supported over 250 IOS devices

Senior Technical Support Specialist

Confidential, Ann Arbor, Michigan

Responsibilities:

  • Supported Confidential internet customers with internet, network, email, and computer issues - Call center call quality liaison-Call center liaison for customer complaints-Call center field support coordinator-Cable modem provisioning admin-Call center TSS call etiquette coach

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