SUMMARY:

• I prove to be an asset: contributing to the goals and objectives of a working team.
• Skilled at learning new concepts swiftly and managing multiple priorities with minimal supervision & on schedule.
• Possess the attributes of self - motivation, determination, analytic, creativity and diligence to determine and develop approach to solutions.
• A Team player with multiple technical functions.
• Possess excellent interpersonal skills within and out of the team and communicate ideas clearly and effectively.
• Enjoy new opportunities & creative environment.

TECHNICAL SKILLS:

Software Product Name: Doctor- Confidential t Smart App

Project Management Tool used: Microsoft Project

Software Development Methodology: Iterative-and-Incremental life-cycle methodology

User Interface Development: HTML5, CSS3, JavaScript, jQuery for Ajax Implementation, jQuery UI for dynamic User Interface

ServerSide Development: PHP and MySQL, Multi-Platform App Conversion: PhoneGap & (a HTML5, CSS, and JavaScript framework based technology)

Emulators: Android Emulator & Chrome browser's Mobile Browser Emulator

Local Development: Used LAMP Stack, (Linux, Apache, MySQL, and PHP, NetBeans and Eclipse IDE, MySQL Workbench for Database Designing and Development

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Managed detailed pre-implementation and post implementation functionality and rating testing of over 200 systems, software, hardware, product and services each month.
• Prepared and reviewed User Acceptance Testing (UAT) scenarios for all software, hardware, products and services.
• Ensured charging integrity for calls to all major destinations-both local & International, data bundle, promotion and events charging.
• Reconciled event generated from over 200 implemented products and software with third party systems.
• Ensured accuracy for all implemented tariff configured for product and services for International Direct Dialing-IDD, Inbound & outbound roamers, roam like home subscribers) on the tariff system.
• Ensured accuracy in the Generation of Charging Events on the following Network Nodes: Mobile Switching Center-MSC, Serving GPRS (General Packet Radio Service) Support Node-SGSN, Short Message Service Center-SMSC and Charging Nodes (CCN).
• Ensured proper handling and management of roaming High Usage Report (HUR) and Near Real-Time Roaming Data Exchange (NRTRDE).
• Managed and implemented both primary and secondary controls, which were used to monitor and analyze the integrity and functionality of the configured tariff for over 500 products, services and software in the installed software and hardware.

Confidential

Support Engineer

Responsibilities:

• Executed the test and roll out of the mobile banking Unstructured Supplementary Service Data (USSD) platform for all four mobile network operators (MTN, Tigo, Airtel & Confidential ) to communicate with banking computer server’s software.
• Managed and implemented a software design platform for a mobile banking self-registration Unstructured Supplementary Service Data (USSD) platform. This resulted in a lasting solution to over 1 million banking customers to self-register mobile banking at their convenience.
• Managed and implemented a database design for a bulk mobile SMS (Short Message Service) to serve over 5,000 customers with bulk SMS (Short Message Service) services.
• Ensured necessary tools and software for mobile banking platform are prepared, so that it can be used for customer site installations.
• Ensured all facets/modules of the software meet client requirements.
• Updated the project team with daily progress reports on any assigned actions.
• Ensured all modules and functionality are tested fully and the ones which failed over the solution, works if applicable.
• Passed out any faults and managed the escalation to the right team for resolution of identified faults.
• Carried out troubleshoot on issues during deployment, whether it was part of the testing or reported by the customer.
• Coordinated with the solution architect to resolve reported issues.
• Carries troubleshoot on issues and ensured lasting solutions to the loss of connectivity to operating servers for each clients and Mobile Network Operators.
• Ensured regular checks of the servers for each mobile banking operating system for any errors and debug.
• Designed database and managed mobile network airtime dealer’s account to store data on all successful and failed airtime purchased from each client on all four Mobile operators (MTN, Tigo, Airtel & Confidential ).

Confidential

IT & Infrastructure Analyst

Responsibilities:

• Built up new computers and laptops and installed all required software for clients' use.
• Executed installation of users and client end applications for Computer connectivity.
• Maintained nine computer servers that serve all 67 branches by ensuring that effective backups are taken and maintenance of effective configuration management on daily basis.
• Ensured that computer operating system and server security policies are maintained.
• Managed and controlled computer hardware inventory for all users promptly.
• Ensured the latest version of software is run on all servers and workstations monthly.
• Worked on all reported computer hardware problems and ensured lasting solutions within turnaround time.
• Ensured system breakdowns are restored within agreed turnaround time.
• Planned and implemented upgrades to all existing software and applications on computers and laptops.
• Ensured Group IT standards are adhered to in all areas of hardware and Software; adequately licensed and maintained.
• Play an advisory role for acquisition of Hardware and software: example: acquisition of Adobe, Microsoft
• Ensured ATMs were up and rounding at their various site and all their related issues were resolved.
• Ensured e-statements were processed on Sybrin using the extracts from strata daily.
• Responded to queries and requests on systems development, support and other IT issues related to Managed PCs and PC based applications: example: setup on Gvive and image viewer system.
• Managed and undertook incident management including Call Logging from both internal and external customers.
• Managed and resolved all system related problems; such as operating system issues are worked on within the turnaround time.
• Responded to all customers’ issues with the best customer service.
• Managed and prepared management information, MI report of user request forms received on weekly and monthly basis.

Confidential

Responsibilities:

• Consistently exceeded the number and value monthly target.
• Contributed significantly to the exceeding monthly target for the branch consistently.
• Coached the non-performing team members to be performing target achievers.

Confidential

Teaching Assistant & Researcher

Responsibilities:

• Instructed and demonstrated practically how to use software like ArcGIS, Ilwis, Java, Envi 4.3, and Visual Basic 6.0 to design three dimensional digital models of the landscape.
• Assisted my lecturer in writing and designing models using ArcGIS and Visual Basic to calculate data models.
• Assisted in administrative works at the department and the assessment of the students at the end of each semester.