SUMMARY

• 6 Years of Maximo Technical and user support with functional skills in Maximo 6.2, Maximo 6.2.1, Maximo 7.1 and Maximo 7.5 as a functional IT consultant.
• Invaluable functional and Technical skills and knowledge in EAM Maximo Asset Management, Maximo Work Management, Supply Chain Management/Procurement Management, Maximo Material Management/Inventory, Maximo Contract Management, Maximo IT Service Management and Design Business process, Workflow.
• 4 years of experience with Maximo BIRT Reporting tool and developing Maximo BIRT reports.
• Experience with Business Intelligence including analytics and reporting tool experience using BIRT.
• Experience with TRM Rules Manager.
• Expert in Planning and Scheduling Jobs with the use of Maximo resources.
• Excellent Knowledge in Maximo Administration and Management (Almost all Modules Maximo of Maximo like Workflow Administration, Work Order, Scheduler, PR, PO).
• Experience in Maximo 7.5 System Administration - Creating user groups, user accounts.
• Experience in creating Regression test script and executing the test.
• Experience in Change Management Process.
• Great Team player and can work with little or no direction.
• Database: Oracle, DB2, SQL, MS Access, MySQL, Clear Case, Linux and IBM AIX and Window Server 2008.

PROFESSIONAL EXPERIENCE

Confidential, DALLAS, TX

Maximo ANALYST

Responsibilities:

• Experienced in Maximo workflow.
• Experienced in MIF.
• Experienced in Maximo Application Design.
• Hands on experience with costpiont.
• Worked with IT support to share Maximo knowledge with the team.
• Ability to assist team with Maximo questions.
• Experienced in creating Status reporting.
• Knowledge in ETL, oracle trigger and stored procedures.
• Strong understanding of Maintenance, Logistics, and Purchasing concepts.

Confidential, Ohio

Maximo Administrator/Technical Analyst

RESPONSIBILITIES:

• Knowledgeable in work order circle.
• Creating tasks for work orders
• Scheduling work orders from preventive maintenance.
• Design Business Process Workflows.
• Customize Maximo Application
• Worked with IT Support to design and customize system requirements to user specifications.
• Help develop and design the process flow for document change management process
• Administration of MAXIMO application, creating users/user groups, and providing access privileges in the system.
• Involved in MAXIMO Planning, Maintenance, Troubleshooting, Machinery failure and efficiency improvement activities of equipments with MAXIMO SOFTWARE
• Developed and performed regression testing for the whole site
• Developed DB2 SQL scripts for querying the DB22 database tables.
• Ensures assets are correctly attributed to end users with Remedy system.
• Provides project status and ensure that all project documentation is completed in a timely manner.
• Had MAXIMO user and Maxadmin access
• Utilized REMEDY PICASSO ticketing system to manage user related issues and escalate tickets from one department to another.
• Previously involved in MAXIMO 6.2 to 7.5upgrade project as a functional analyst assisting users and trainers in understanding various new features of MAXIMO 7.5.
• Supported MXES IT Service Management operations using Maximo Services.
• Work within established controls to ensure compliance with Sarbanes-Oxley.
• Experienced with working with offshore/remote team
• Assist in training new hires on MAXIMO ITSM and MAXIMO ITAM modules and functionalities
• Provided ITAM and ITSM Technical support to about 5000 internals MXES Asset & Services Management users.
• Created Location Hierarchies in single Maximo instance using Multi-site functionality
• Processed procurement requisitions of IT hardware and software inventories as demand dictates.
• Prepared Asset Management reports using Crystal Reports 10.0 in response to customer queries on number, types, and location of assets.
• Coordinated efforts with EVIs NOC when there are suspected network issues
• Resolved connection difficulties related to possible Telso/server issues, DUN/RAS errors, wrongly configured dialing properties and invalid modem settings.

Confidential, OH

MAXIMO Administrator/Analyst

Responsibilities:

• Monitoring and guiding Maintenance Management work flow (work orders) and preparing reports timely to demonstrate the work progress and status.
• Involved in Complete life cycle implementation (from project preparation, business blue printing, realization, final preparation and go-live) of SAP BW in SD, MM and FI modules.
• Coordinated efforts with EVIs NOC when there are suspected network issues
• Customized Work order, PR, PO, Vendor, Inventory and other Functional Modules
• Monitoring and generating purchase queries and purchase requests through MAXIMO PR and monitoring and guiding the purchase order processes.
• Offer assistance to technical support team with tier 2 and 3 problems, delivering quality and speedy resolution to user issues.
• Providing information on the status of CIs to Server Support team
• Maintaining current status information on CIs
• Assisting the process owner in setting direction
• Coordinating day-to-day execution of the process
• Monitoring and verification of data migration
• Assisted customers with transfer of their files using FTP clients such as WS-FTP LE to their space on the web server that is provided with their account.
• Evaluating existing Maximo usage and recommending improvements necessary.
• Resolved browsing issues; including verification of user name and password, checking for dead connections in RADIUS server and/or testing the dial up numbers.