SUMMARY:

• Senior/Technical Manager adept Confidential managing complex technical projects with extensive global experience in systems engineering, encompassing business strategy, technical marketing, program/project management, high - level requirements definition, detailed requirements specification, operations planning, and user acceptance testing. Proven leadership, directly managing geographically and culturally diverse teams of technical and non-technical employees, promoting teamwork and cooperation within and across organizations. Extensive background in communications and airport/air traffic control systems.
• Led the consultation team that defined the architecture for the Egyptian Telecommunications Network Operations Center, resulting in triple-digit percentage improvements in call completion rates and service quality.
• Subject matter expert in teletraffic real-time network management and engineering.
• Increased systems engineering team requirements specification on-time rate from 53% to 95%.
• Successfully implemented process improvement initiatives; drove process discipline and organization into multi-product solutions, resulting in significantly higher solution quality and customer satisfaction.
• Assigned complex customer programs by executive management due to success working with demanding customers.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant (Contract Engagement)

Responsibilities:

• Program managed strategic IT initiatives in support of business VoIP services for a major telecommunications client. Managed client interface and directed project managers on complex multi-million dollar projects in tracking and managing project deliverables and financials.

Confidential

Project Team Leader, Data Engineering (Contract Engagement)

Responsibilities:

• Managed a high-profile initiative to develop the Army framework for secure services in a Service Component Architecture model, the Common Data Services Framework, a Software Development Kit for developers creating data services that are Army Data Services Layer based to promote interoperability and software reuse. Managed cost, schedule, and performance of the task order.

Confidential

Technical Manager, Solutions Delivery

Responsibilities:

• Managed systems engineering, design, development, and testing of a Mobile VPN Administration Web Application and a Data Modeling tool, representing $1M in revenue. Delivered first release of VPN Web Application into production; Data Modeling tool passed customer acceptance testing.

Confidential

Senior Manager

Responsibilities:

• Managed a portfolio of over 50 IT applications projects in support of the North America Region; responsible to ensure projects were aligned with business priorities and executed according to plan.
• Selected as the North America Leader for an IT Cost Savings Task Force to identify additional current fiscal year cost reductions in IT; successfully program managed 7 initiatives worth over $3M.
• Defined a project benefits realization review and assessment process for inclusion in the project delivery framework.

Confidential

Technical Manager

Responsibilities:

• Led the team responsible for ensuring successful user acceptance testing and deployment of applications to Network Solutions Group and Supply Chain Networks business units.
• Managed user acceptance testing and deployment of SAP Warehouse Manager in Canada, Saudi Arabia, United Arab Emirates, Australia, New Zealand, and 4 locations in the United States.
• Coordinated user acceptance test planning for Orderable Item Master Data Management.
• Supported user acceptance testing and deployment for 20 additional projects.

Confidential

Senior Manager, ITSM Security Identity Management

Responsibilities:

• Responsible for project managing the company-wide implementation of the IT Security Identity Management System in support of 60 Sarbanes-Oxley applications; coordinated tasks across application, architecture, infrastructure, and security organizations, as well as managed the vendor and systems integrator.
• Project managed the initiative to provide access controls and business assurance remediation for 120 business-critical applications.

Confidential

Technical Manager, Network Operations Software Program Management

Responsibilities:

• Led the group responsible for program management for the network operations systems solutions for Verizon Global Network Solutions, T-Com, and the 5ESSÔ Switch.
• Managed six 4- to 10- product programs to develop network operations systems solutions for the Confidential /Juniper Networks MPLS and IP VPN offers and the Verizon Global Solutions Inc. network, ranging in value up to $9M.
• Successfully coordinated between culturally and geographically diverse product development teams and the solutions integration teams to: track development progress and deliveries to solution integration; facilitate resolution of cross-product issues in development and solution testing; ensure that commitments to customers were met.
• Implemented formal offer management processes for T-Com and the Lucent/Juniper offers, resulting in clearly delineated project commitments, reduced feature churn, improved delivery times, and higher customer satisfaction.
• Negotiated resolution of 10 feature gaps across 8 products, resulting in significant development cost savings.
• Facilitated the solution to a major requirements misunderstanding with minimal cost impact and no impact to the customer committed date.
• Led the initiative to re-price the research and development effort associated with the merger of Verizon Global Networks and Verizon Global Solutions.
• Established a process to minimize the impact of system interface changes between 2 products in the Verizon Global Solutions network.
• Proposed a lower impact solution to a VitalNet change request that saved 18 staff weeks.
• Assessed the intellectual property exposure associated with a potential product divestiture.

Confidential

Technical Manager, Forward-Looking Strategy

Responsibilities:

• Managed the forward-looking systems engineering and architecture group responsible for identifying key network technologies and trends, focused on converged voice/data, data, and 3rd generation wireless network traffic and performance management to assess their impact on and formulate solutions for a service assurance operations systems product family.
• Rationalized group’s work program, realigned staff skill-sets, and made directional project changes, all focused on producing results toward identifying product features that could be implemented. Concentrated efforts on call admission for VoIP.

Confidential

Technical Manager, Network Management Systems

Responsibilities:

• Managed the systems engineering group with responsibility for detailed system requirements for a traffic data collection and analysis system to support capacity planning in telecommunication networks.
• Rengineered the requirements process, resulting in an increase in the requirements-on-time rate from 53% to 95%.
• Achieved ISO9001 and SEI Level 2.

Confidential

Member of Technical Staff, Network Management and Administration

Responsibilities:

• Responsible for New ATOMICS systems engineering for network traffic management in Nippon Telegraph and Telephone (NTT) national and regional networks, projects totaling over $200M.
• Provided technical marketing support for pursuing new business opportunities with NTT and opportunities with other customers for network administration.
• Led the team of operations consultants that defined an operations plan for a national network management center for the Egyptian telecommunications network.

Confidential

Member of Technical Staff, Software Engineering

Responsibilities:

• Performed as lead systems engineer on two separate CONRAIL prototype development projects.
• Responsibilities included: formulating proposals to CONRAIL for a machine vision system for imaging railroad track encroachments and a machine vision system to read identifying markings on rail cars; specifying system requirements; operations planning for introduction of the machine vision systems into CONRAIL operations; and, pursuing new business opportunities for similar applications.

Confidential

Member of Technical Staff

Responsibilities:

• As lead systems engineer on the Kansai International Airport communications and information processing conceptual design study, provided the technical leadership for and managed projects in: voice/data/video communications, network management systems, and information processing systems.
• Managed the communications system architecture formulation and procurement specifications development.
• Organized and led surveys of airport operations and systems Confidential United States and European airports.
• Negotiated annual project budgets and recruited and negotiated assignments for project team members in Japan and in the United States.
• Served as Confidential &T's technical liaison to SEA Informatica under Confidential &T's cooperative agreement with SEA Informatica to plan the telecommunications facilities upgrade Confidential Malpensa Airport in Italy.
• Served as principal technical consultant to various Confidential &T business units pursuing other airport opportunities.
• As senior member of a technical project management group, coordinated, tracked, and made technical contributions to 4 programs within the Confidential &T research and development community in support of the Federal Aviation Administration's (FAA’s) national facilities modernization program.
• Formulated a strategy for FAA telecommunications Operations, Administration, & Maintenance business.
• Completed economic analyses of the FAA's hybrid leased services/private microwave radio transmission network.
• Developed an air traffic control voice/data circuit requirements model.
• Evaluated the FAA's X.25 packet switching network Request for Proposal with respect to Confidential &T and potential bid partner product capabilities.
• Served as Confidential &T’s representative to the Radio Technical Commission on Aeronautics.

Confidential

Member of Technical Staff

Responsibilities:

• Medical Information Systems Engineering; Network Systems Operations Planning; Computer Adminstration Systems Engineering; Operations Systems Network Planning