OBJECTIVE:

• To continue my career in IT as a Systems Engineer, Systems Admin or Support Specialist. Utilize my present IT knowledge and continue to apply it to the field.

WORK EXPERIENCE:

Confidential, Waukegan

Field Network Engineer

Responsibilities:

• MSP for small to medium businesses.
• Configuring and creating domains involving Windows Server 2008 R2 and 2012 (Active Directory, Group Policy, DHCP, SCCM).
• Read Only Domain Controllers
• Very familiar with different versions of Microsoft Exchange Server.
• VMware configuration and troubleshooting.
• Familiar with Acronis, Veeam, ShadowProtect and other types of backup software.
• Datto/Gillware cloud based backup systems.
• Server and desktop migrations.
• Configuring managed level 2/3 Ethernet switches.
• Configuring Wireless access points/routers.
• Editing/creating configuration for various firewall equipment such as WatchGuard, SonicWALL, etc.
• Port scanning and network mapping via NMAP.
• N - Able NOC tools - software patch management, directory editing, etc.
• Spam filtering via MX Logic.
• Pricing and building server and workstation upgrades.
• Shoretel VoIP systems

Confidential, Pewaukee, WI

Systems Engineer/Domain Admin

Responsibilities:

• Configuring Windows Server 2003 and 2008 R2 (Active Directory, Group Policy, SCCM and other NOC tools).
• Very familiar with Microsoft Exchange Server.
• VMware configuration and troubleshooting
• Editing various firewalls, opening and closing ports in our network to allow customized software used in the HVAC industry to function properly.
• Adjusting configuration on multiple different Windows terminal servers that sustain different software systems.
• Removing and adding users to the appropriate organizational units.
• Troubleshooting Windows 7 systems for many different issues.
• Notifying the proper 3rd party contractors in case an on-site visit is needed.
• Providing remote and in person support for around 500 employees located at one of our 50 locations throughout the US.
• Integrating newly acquired companies/offices into our network/domain.
• Using NMAP and Powershell to troubleshoot and view our network configuration.
• IBM AS/400-iSeries troubleshooting and user configuration.
• Creating and editing different batch scripts for Windows.
• Configuring various network equipment to work at our different locations.

Confidential, New Berlin, WI

Systems Engineer

Responsibilities:

• Providing remote and in person support for software and our systems
• Migrating Systems from Windows XP to Windows 7
• Troubleshooting all types of dentistry practice management software
• Strong knowledge of TCP/IP and other network technologies
• Troubleshooting and connecting dentistry cameras and x-ray equipment
• Troubleshooting and configuring Windows Server 2003, 2008 R2, 2012 (Active Directory, Group Policy, SCCM and other NOC tools)
• Configuring/installing/troubleshooting VMware/ESX
• Very familiar with hypervisor technology
• Creating accounts, public and shared folders, distribution lists, group policies, adding rights to applications and setting up special rights for exchange. Group creation on Active Directory along with Exchange System Management
• Provide user account creation, deletion, and modification with authorization and access control
• Provide security access administration for centralized company applications/systems by ensuring directory and file permissions are properly implemented and users are assigned to appropriate permission groups
• Troubleshooting and configuring Microsoft Exchange
• Symantec Backup Exec 2012, Acronis and Intronis backup software. Familiar with many different types of backup software
• Creating and editing batch scripts to deploy specific software to PCs with different functions
• Creating and editing OS images, modifying them via SYSPREP and deploying them via disk cloning software such as Ghost
• Android/Blackberry/Windows Phone/Surface troubleshooting and configuration
• Allworx VoIP systems

Confidential, Milwaukee, WI

Digital Technician Support Analyst

Responsibilities:

• Providing remote support for our software and systems
• Supporting diagnostic tools for motorcycles
• Troubleshooting Windows XP and Windows 7 computers for various issues/viruses.
• SSL VPN Troubleshooting
• Windows Server 2003 R2
• Troubleshooting within our own network and systems to resolve any issues.
• SQL Server/iPass Server troubleshooting
• BlackBerry/iPhone/Android administrating/troubleshooting

Confidential, East Troy, WI

Software Support Agent

Responsibilities:

• Providing remote support for our software
• Windows Server 2008 R2
• .NET and SQL server troubleshooting
• Troubleshooting Windows XP and Windows 7 computers for various issues/viruses.
• Troubleshooting/Installing various models of scanners/printers
• SSL VPN Troubleshooting
• Laptop/Desktop hardware troubleshooting. Able to swap any part in any laptop or desktop computer.
• Troubleshooting within our own network, servers and systems to resolve any issues.
• BlackBerry/iPhone/Android administrating/troubleshooting

Confidential, Franklin, WI

Network Support Agent

Responsibilities:

• Providing remote support for about 15000+ computers
• Migrating from Windows XP to Windows 7
• Migrating user data from Windows XP to Windows 7
• Performing associated modifications for migrating from Windows XP to Windows 7
• Troubleshooting Windows XP and Windows 7 computers for various issues/viruses.
• Troubleshooting/Installing Safeboot/McAfee Endpoint Encryption
• Bitlocker
• Pershing NetX360
• Troubleshooting/Installing various models of scanners/printers
• Configuring Active Directory, Group Policies and Workgroup LANs
• Juniper SSL VPN Troubleshooting
• Laptop/Computer hardware troubleshooting. Able to swap any part in any desktop or laptop computer.
• Using HP Service Manager to create/assign/close tickets.
• Troubleshooting within our own network and systems to resolve any issues.
• BlackBerry/iPhone/Android administrating/troubleshooting
• Good for Enterprise Administrator

Confidential, Milwaukee, WI

Deskside Support Technician

Responsibilities:

• Troubleshooting PCs and Apple computers for various issues/viruses.
• Providing phone and deskside support for about 1500 Confidential Controls corporate headquarter employees
• Laptop/Computer hardware troubleshooting. Able to swap any part in any desktop or laptop computer.
• Using Remedy to assign/close tickets.
• Troubleshooting within our own network and domains to resolve any issues.
• Remote troubleshooting/assistance
• BlackBerry Enterprise
• Video and Phone conferencing systems
• Avaya

Confidential, Milwaukee, WI

Technical Support Representative level 2

Responsibilities:

• Working in a fast paced, constantly changing environment providing 2nd level technical support for various network topologies that sustain AT&T U-Verse IPTV/HSIA/VoIP.
• Troubleshooting within our WAN to assure the network was operating efficiently and correctly. Fixed any issue that would arise immediately unless it was caused by a 3rd party, and if so, we would inform the proper administrator.
• Interacting with customers/install technicians to assist in building/repairing their LAN networks. These issues were usually resolved immediately. The issues mostly included bad wiring or isolating faulty equipment. Sometimes internal AT&T issues.
• Working internally to build customer accounts to specifications requested by the customer.
• All aspects of PC/MAC Support
• Familiarized with UNIX/LINUX based network commands
• Working knowledge of various ticket systems including Remedy /Vantive/Windows SharePoint

Confidential, Wauwatosa, WI

Technical Support Agent

Responsibilities:

• Worked with various industry standard network equipment/computers.
• Worked with hotel managers/contract technicians to help install/repair their networks over the phone.
• Familiarized with most Linux network systems.

Confidential, Wauwatosa, WI

Network Specialist

Responsibilities:

• Creating virtual machines for terminal services.
• PC/MAC Support
• Creating Windows Domains/Workgroups for around 20 nodes
• Created VPNs for various clients worldwide

Confidential, East Troy, WI

Tech/Developer/Database

Responsibilities:

• Part of a 5 person team designing websites, databases and helping clients troubleshoot computer problems. Websites were completed using a large SQL database and ColdFusion/HTML/PHP.
• Trained clients in using various forms of technology. www.thingswecando.com www.livebands.net www.barsontheweb.com