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Field Service Technician Resume

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Detroit, MI

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SUMMARY:

  • Worked with Confidential Services (a department of Confidential Inc. ) as a Field Service Technician. Last 3 years supported software and hardware of Net - Books, Laptop and Desktop at Detroit Public School (DPS) according to user trouble ticketing system. Responsibility was update BIOS, upgrade RAM, Installing software, updated and upgraded Operating System, troubleshooting wireless network, connect / troubleshoot wireless or wired printer, reimaging operating system, gave user permission with Active Directory etc. I also work with desktop deployment, Upgraded PC hardware and work with over 3500 netbooks reimage team.

TECHNICAL SKILLS:

Operating System Software, Hardware and Protocols: Windows 2000 Pro. and Server, Windows 2003 Server, Windows 2008 Server, Windows XP Pro., Windows 7, Windows 8. Remotely support customer with Team Viewer. Cisco - IOS, MS-Office 365/Open Office, VM Ware / Virtual PC. TCP/IP V4/V6, DHCP, DNS, NAT, SNMP, IMAP4, POP3, PPTP, L2TP, IPSec, SSL/SSTP, SSH, RDP, Telnet, IEEE 802.11X, WEP, WPA-2, RIP, OSPF, IGRP, EGRP, CHAP. Dell Dimension/OptiPlex, HP Blade Server, HP XW Workstation, Power Edge Server, Fast Ethernet, 1000 Base SX/LX, Token Ring, FDDI, iSCSI Catalyst 1900/2450 Switches, Cisco 2500/2600 Routers, Linksys Router.

PROFESSIONAL EXPERIENCE:

Field Service Technician

Confidential, Detroit, MI

Responsibilities:

  • My responsibilities was trouble shooting Net-books, Laptop and Desktop at Detroit Public School according to user’s trouble ticketing system (like update BIOS, Upgrading, Installing software, updating and upgrading Operating System, troubleshooting wireless network, connect wireless printer, reimaging OS, etc.). Last 3 years I also work with desktop deployment, Upgrade OS and work with over 3500 netbooks reimage team.

System Leader, Help Desk Technician

Confidential, Warren, MI

Responsibilities:

  • Responsibility was run Computerized Laser Welding Machine, report production, Trouble shooting, leading team. From 02/2008 I join with IT team as a Helpdesk Technician and my responsibility was assistance to end users computers with their hardware and software problems. Installed, administered supported
  • Ethernet network in Windows XP and Windows 200X Server environment. IT administration support, evaluation; testing and installation of PC based networks, Peripheral Devices and Cabling. Added Workstation and configured windows workstation to be part of a domain. Administrated 80 - clients Windows network with multiple LAN/WAN connections. Create users, local group and global groups. Assigned rights and permissions according to the clients needs. Solve end users problems.

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