SUMMARY:

• Experienced Information Technology Enterprise Administrator with over 16 years’ of experience.
• Praised for outstanding customer service, problem solving, and thinking outside of the box.
• Strong technical troubleshooting and analysis skills balanced with strengths in teamwork, commitment, and leadership.
• Compared to a sponge when it comes to learning, managing, and seeking more knowledge
• Proven oral and written communication skills; comfortable delivering presentations to large groups and both technical and non - technical people in group settings as well as one-on-one.

TECHNICAL SKILLS:

Client Operating Systems (All versions of Windows and various Linux distros) Server Operating Systems (All versions of Windows Server and various Linux distros) Apple Hardware and Operating Systems (Mac OSX) Virtualization (VMWare, Virtual Box and Microsoft Hyper - V) Database (Oracle, MS SQL Server, Paradox, Firebird, Microsoft Access, MySQL, PostgreSQL and Sybase) Web Design (HTML4, HTML5, CSS, XML) Infrastructure (Active Directory, MS System Center Suite, Citrix Presentation Server, DHCP, DNS, LAN/WAN, Telephony & Fiber Optics, Internet Information Server, TCP/IP, QOS, Switches & Hubs, Router Configuration, Network Firewalls, Microsoft Exchange, Email Security Virtual Appliances, Symantec Corporate Protection, Trend Micro Corporate Protection and VOIP) Microsoft System Center Suite (SCOM, SCCM, SCSM, Orchestrator, VMM) Programming concepts and understanding Management (Budgeting and strategic planning of resources and service needs, personal development of team, written communications including many user manuals and guides, purchasing and time management) Knowledgeable in Server and Client Hardware

PROFESSIONAL EXPERIENCE:

Confidential, Bronson, MI

Infrastructure Administrator

Responsibilities:

• Implemented MOF and ITIL practices through the System Center Suite
• Architected SCSM into the companies help desk solution and change management request system
• Architected several administrator and user runbooks through Orchestrator working with SCSM, SCOM, and SCCM.
• Architected SCOM monitoring and alerts of all devices and servers in the infrastructure and networking environments.
• Architected SCCM deployments and updates of all server and client devices
• Migrated legacy servers to VMware virtual servers and upgraded the AD environment from functional and domain level of R2
• Created ways to record billable hours from SCSM to better see where our service teams were being utilized time wise by creating SQL reports
• Migrated three large plants from our infrastructure by creating a whole new AD infrastructure to support the migration
• Exchange 2010 implementation and support for 1200 mailboxes
• Various PowerShell scripts to support the environment by reporting nightly information
• Migrated on premise infrastructure to cloud services Microsoft Azure, Office 365, and Intune
• Managed several successful projects and promoted growth in others, which led to several team members being promoted and working at a higher level
• Established numerous policies to promote current documentation and communication amongst the IT team and the company

Confidential, Chicago, IL

System Engineer

Responsibilities:

• iPhone rollout with Exchange 2003 ActiveSync services
• Microsoft SCOM implementation and support
• Microsoft Exchange 2010 implementation and support
• Sophos Security Solutions
• Sophos/Utimaco SafeGuard Easy Hard Drive Encryption implementation
• Implementation of a variety of cloud services
• IT Asset database creation for enterprise servers and appliances
• Implemented WLSE to manage Cisco Wireless Access Points and Cisco switches
• Implemented client to use OpenDNS
• Numerous scripts to automate routine work using VBScript and Powershell
• Check Point Secure Platform upgrades and continuous support
• Numerous Group Policy changes and additions

Confidential, Battle Creek, MI

IT Specialist II

Responsibilities:

• Converted corporate office Legacy PBX Partner Legend/Merlin system to VOIP Avaya IP Office 500 solution
• Created a praised website for random acts of kindness the company was doing for the local areas in each of the branch offices
• Converted all of the data from a legacy proprietary database to Oracle and MS SQL Server
• Designed the company’s internal intranet site that was fully used by each department
• Implemented Juniper firewall appliance with QOS
• Upgraded Citrix from Citrix Metaframe XP to Citrix Presentation Server 4.0
• Virtualization of most servers on the network
• Implemented Ticket Based Help Desk Solution using SysAid as foundation
• Managed Consultants and in-house team on many successful projects
• Managed opening of Indianapolis, Indiana and Grand Haven, Michigan branch office from equipment, data lines, telecommunications and alarm system.
• Saved company by frugal spending and budgeting; For Example, changed from using desktop PCs to using thin clients and changing expensive T1 lines where not needed to DSL lines.

Confidential, Battle Creek, MI

Accountant/System Analyst

Responsibilities:

• Creating custom spreadsheets to save the company money and time
• Building the database for the Maintenance department that saved the company endless amounts of time spent searching catalogs.
• Learning Accounting principles

Confidential, Battle Creek, MI

Inventory Control/Data Analyst

Responsibilities:

• Provided reports at the end of the month on the progress of inventory in the Electronic department. Entered manufacturing line sheets into AS/400 system and scanned documents into their imaging server.
• Responding to alarm calls around the making sure the area was clear. Performed security duties at different contracted sites around the local area, but mainly at their head command post and doing dispatch.