SUMMARY:

• Highly talented and accomplished Information Technology professional with an extensive background in hardware engineering, and networking. Proven ability to thoroughly troubleshoot a system, determine its requirements, and implement a complete solution to the problem. Core values include hard work, dedication, a strong willingness to succeed, and the ability to work both in a team environment and individually.

TECHNICAL SKILLS:

Operating Systems/Others Technology and Tools: Windows NT/ 95/98/2000/2003/2008 ME/XP/VISTA/Windows 7/2003/2007 (Server and Professional)LAN/WAN, TCP/IP, Ethernet (10/100/1000), IPX/SPX, ISDN, DNS,DHCP, DSL, T1/T3, Fiber Optics,Token Ring, Cisco VPN and RAS Connections, File and Print SharingMicrosoft WSUS, MS Office, Microsoft Sharepoint, Oracle, Novell, Ghost, Symantec PCAnywhere, Remote Desktop, Cisco Webex, Internet Explorer, McAfee Antivirus, Norton Antivirus, Real/Windows Media Players, Adobe Reader, EMC (PowerPATH, NETWORKER, Solutions Enabler), Timefinder Exchange Integration Module (TF/EIM), TimeFinder/SQL Server Integration Module( TSIM), Remedy, Siebel,Dell Desktop and Laptop computers, Linksys and Cisco Routers and Switches, HP/Lexmark/Xerox Laserjet Printers, Qlogic, Emulex, Brocade, EMC (CLARiiON, CENTERA DMX)

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Provide backup and recovery support for EMC Infrastrure Servers Enterprise Control Center (ECC) using EMC Networker
• Supported and used TimeFinder Exchange Integration Module (TF/EIM ), TimeFinder/SQL Server Integration Module( TSIM), and Performance Manager to perform full and incremental backups
• Performed Oracle database backup and recovery on storage systems associated with Confidential t care software applications
• MS Exchange backup and recovery for VACO Exchange TF/EIM and Legato Support
• Installed client components necessary to present EMC SAN storage devices to a given host, such as Host Bus Adapter (HBA) driver installation & configuration
• Installed and configured EMC Networker Software, and any corresponding Microsoft patches required for EMC supportability & configuration
• Support for Quantum i6000 and Adic i2000 tape libraries including daily monitoring, maintenance, and configurations for tape backups
• Daily monitoring of EMC backup environment included up to 120 clients per day spread across 3 different sites
• Perform Restores on MS Exchange Data as requested by the VA
• Perform Weekly Media Management in Martinsburg environment to include full cataloging and recording of LTO4 tapes using VA COC Documents and EMC Networker
• Created and posted over 20 SOP's to Sharepoint for the VA which include Media Management, Restore Management, Licensing, and Daily Monitoring and Backup Reporting,
• Full support of Hardware and Software Migration from Falling Waters to Martinsburg Facility, and decommissioning of Confidential s Facility

Confidential

Systems Engineer

Responsibilities:

• Used EMC Networker to perform full backups of customer data and demographic software
• Performed full and incremental backups and recovery of Oracle database
• Installed and Configured Windows XP Professional client workstations using remote technology for Law Enforcement, Military, and al Institutions throughout the World.
• Troubleshot client workstations that encountered network related problems submitting electronic fingerprint records to the FBI and various state agencies.
• Traveled the country to install Dell Servers to connect to EMC direct attached storage, and trained users how to take fingerprints using state of the art Biometric Fingerprint scanners.
• Assisted End Users by troubleshooting complex network related issues using the company’s Windows Server 2003 product known as Store and Forward
• Used Oracle and Microsoft Sharepoint to track all End User problems and issues
• Used Symantec PCAnywhere, Cisco Webex, and Citrix GoToAssist applications to remotely install and configure Xerox and Lexmark Printers.

Confidential

Contractor/Consultant

Responsibilities:

• Re - Imaged Dell Optiplex workstations with Windows 2000/Windows XP platforms
• Installed Novell Netware on client workstations to help connect with domain servers
• Performed necessary security measures using Intelsecurity patches, and Microsof SCCM
• Installed applications such as Rumba, Infomax, ILX/Betalink, and Lotus Notes software
• Complete installations of both LAN and local printers such as HP Laserjet models
• Connected bank peripherals into desktop and teller workstations using ARGO Server
• Performed complete data backups for over 75 employees per site (4 sites total)
• Troubleshoot EMC NETWORKER client issues
• Backed up user data using external USB hard drives
• Upgraded each end users’ machine from Windows NT 4.0 to Windows XP Pro
• Migrated users’ data from hard drives back to users’ machines
• Completed Microsoft Office and Norton security upgrades for all machines per site
• Completely uninstalled over 50 Dell Optiplex GX260 model computers
• Replaced and tested motherboards for all machines to ensure reliability
• Rebuilt machines and upgraded BIOS settings to factory standards
• Installed all peripheral devices, verified LAN connectivity on each machine
• Troubleshot/Fixed/Resolved onsite issues with Dell personal Laptop/Desktop PC’s

Confidential

Network Consultant

Responsibilities:

• Setup and Deployment, as well as full Level I support for Windows XP workstations
• Used Active Directory and Exchange Server 2003 to setup new user profiles
• Assisted in implementation of Cisco Call Manager VOIP phone system
• Built a Proxy Server to control client use of Internet Website Usage
• Re-cabled patch panel with 3 Cisco 3750 switches, and 15 Dell Poweredge servers
• Built Ethernet wall plates, ran cabling through ceiling, and built cables
• Fixed document imagers, Faxpress Server, and network printers

Confidential

Technical Support Engineer

Responsibilities:

• Fixed client desktop computers with first-time resolution
• Troubleshot all Windows NT, 95, 98, 98SE, 2000, ME, and XP Operating Systems
• Extensive understanding of day-to-day operation with Siebel 7 database
• Thorough knowledge of resolving LAN and WAN network problems
• Worked with resolving Dial-Up, DSL, and Cable modem issues
• Experienced working with most local and networked low to high end printers

Confidential, Cape Canaveral, FL

IT Manager-Comprehensive Health Services

Responsibilities:

• Worked on TSA Government Contract to hire Security Personnel in Airports
• Traveled about the country to setup Windows XP Client/Server Workstations
• Managed and trained data entry staff to run medical application software to test