TECHNICAL SKILLS:

COMPUTER SKILLS: Microsoft Word Microsoft Excel Microsoft Access Microsoft Power Point Microsoft Outlook Windows Vista, 7, 8 Windows 8 Beta Tester Windows 10 Beta Tester Windows 95, 98, NT, ME Windows XP Beta Tester Windows 2000, XP Internet Explorer Chrome Macintosh OS VPN Citrix OSS Resolve Tang Site Master Software Visio Technical ProComm Plus Tera Term Putty RMT 17.0 thru 26 Kyocera Hardware Programming Tool Agilent BOAT Software

PROFESSIONAL EXPERIENCE:

Field Service Manager

Confidential, Ft. Myers, FL

Responsibilities:

• Monitor technician workload and response times in ADS/MWA and the new E - Automate system.
• Following up with clients that may have had recent issues with their equipment using OMD service history reports. Reviewing accuracy and completeness of all technician visits.
• Review and analyze individual technician performance and adjust assigned territories and product lines to better serve the customer.
• Insure technicians have an adequate supply of repair parts in their vehicles to reduce customer down times and increase customer satisfaction.
• Perform bi monthly financials including payroll and mileage reimbursements and parts cost expenditure reports.

Field Service Technician

Confidential, Ft. Myers, FL

Responsibilities:

• Factory trained on all aspects of Troubleshooting, Testing, and Repair on Xerox Copiers, Faxes and Printers.
• Ability to Install, Setup, and Train customers on the operation of equipment within an Office setting
• Proficient Confidential setting up equipment on customer network, including Printing, Scanning to file, and Scan to email.
• Excellence Confidential Customer relations with respects to concerns, timeliness of response, and overall resolution of customer needs.
• Ongoing of new Xerox models and procedures to become a further asset to Team.

Senior Cell Technician

Confidential, Sunrise, FL

Responsibilities:

• Responsible for Integrating and Commissioning Nokia LTE, U2100, U1900 and GSM utilizing BTS Site Manager Software and OMS Element Manager.
• Provision and program Alcatel-Lucent 7705 Router to communicate with Confidential switch.
• Monitor and troubleshoot site issues on GSM and LTE using Citrix OSS remote software.
• Utilize PolyView CeraMap Client to investigate and troubleshoot Microwave site issues.
• Supervise and assist contractors with Install and power up of New Nokia/Siemens HSPA and UMTS Equipment.
• Install and Integrate Confidential Diplexers. Correctly route all antenna jumpers and insure that test results are within acceptable RF specifications.
• Complete Re-IP of CBH to set Ethernet of Ericsson SIU to work in unison with Switch Routers using CBH Site specific scripts.
• Perform Converged Backhaul (CBH) of Confidential &T and FP&L Fiber net systems to convert Fiber T-1’s to Ethernet Broadband for Data and 4G and CDMA uses.
• Build out of Ericsson 6201 LTE/4G Cabinet including run antenna jumpers and attenuators. Provide DC backup power and program SIU for T-1 and Ethernet functions.
• Test FP&L Fiber for New T-1 requirements and Ethernet options for the new LTE/4G equipment.
• Schedule Contractors for Antenna and Hard line replacement, Antenna Sweeps, Site Maintenance and Electrical upgrades as needed on a site to site basis.
• Perform all aspects of Building, Integrating, and Optimizing of the Lucent Mod 4.0 and 4.0B Single BTS Cabinets.
• Responsible for Maintenance and Troubleshooting of 30 Cell sites consisting of Lucent Distributed Stations (DBS), Mod 2.0, Mod 3.0, and Mod 4.0 and 4.0B Cabinets.
• Verify Circuit IDs of Bell South and Embarq NIU with Switch Engineers for each new Carrier Growth of Cell sites.
• Perform Antenna Sweeps, PIM Testing, Build antenna jumpers and GPS cables, install 66 Block, pull and punch down T1 lines for new Cell sites.
• Load Cell Generic and set parameters through RMT and set power as needed during integration of Cell sites.
• Drive Test cell sites with RF Engineers for final acceptance of Integrated Sites.
• Perform E911 and call testing of Cell sites per RF Engineering request.
• Monitor user alarms, Outages and maintain Cell sites through ProComm Plus.
• Open Remedy tickets for maintenance and repair tracking purposes.
• Assist with Site walks and Pre-construction of New Cell Sites.
• Lead role in assisting fellow Field Engineers with and Troubleshooting of Cell sites and new equipment.

Installation / Maintenance Technician II

Confidential, San Diego, CA

Responsibilities:

• Prepare RF Cables for Antenna Sweeps
• Perform Sweeps using Site Master Analyzers
• Record and report results using Site Master software
• Installed Motorola 412 BTS units according to site plans
• Prepared RF Cable ends, power terminations, and alarm cabling
• Routed cables to proper Sectors and Duplex Modules
• Powered up BTS units for testing
• Checked and confirmed measurements according to Site Specifications
• Evaluated site racks for multiple installs of Base Radios and Multipliers
• Ensured Antenna positions and available space

Confidential, Houston, TX

Responsibilities:

• Perform site walks prior to retrofit of site
• Reposition of Rectifier/Battery Racks, RF Cabinets, and iDEN Equipment
• Reconfigure and rewire of Ethernet, 5 MHz, and T1 cables
• Ensure proper punch down of alarms on Telco board and PECO
• Site and Final Inspection Confidential completion prior to site turn up

Confidential, Baltimore, MD

Responsibilities:

• Install and secure Base Radio’s per BR add list to proper sector
• Connect transmit and receive cables to BR and to Multiplier and Combiner units
• Ensure proper connection of Ethernet and 5MHz to BR
• Install power and ground to BR prior to unit power up and system check

Confidential, Reston, VA

Responsibilities:

• Install new Rectifier/Battery Racks, iDEN Equipment, and RF Expansion Racks
• Reconfigured Telco boards for NIU positioning and 66 Block installation
• Rewired all Alarms, Ethernet, 5MHz, and T1 cabling
• Properly grounded all RF Racks, and installed new Cable Racks
• Completed Site turn up and insured GPS tracking before Site acceptance

Confidential, Miami, FL

Responsibilities:

• Route and install T1 cables to Nokia BTS cabinets from Confidential &T NIU prior to testing
• Perform Head to Head testing from Site to Switch using T-Berd 2209 tester
• Test BSC positions Confidential &T Switch using T-Berd 2310 tester for T1 acceptance
• Integrated Sites upon successful test completion

Confidential, South, FL

Responsibilities:

• Install 66 Blocks and Surge protectors into Telco cabinets, and verify NIU installation
• Punch down T1 lines to Telco and build cables from Surge to NIU
• Pulled T1 cables from Lucent BBU to Telco cabinet and punched down
• Perform Head to Head testing Confidential site using T-Berd 2209 and 2310 test equipment
• Troubleshoot and Integrate site per Metro PCS approval

Senior Network Technician / Service Trainer

Confidential, Clinton NC

Responsibilities:

• Factory Trained and Certified on all Sharp Electronics Corp. Analog and Digital Imagers
• Installed Peripherals and Software On Customers Network Systems
• Proficient in reading schematics and component level troubleshooting of Imager Systems
• Created and Supervised flow plan for all incoming technicians
• Perform systems evaluation of Customers Network to determine proper install of Imager system

Service Technician

Confidential, Plattsburgh, NY

Responsibilities:

• Service and maintain all models of Sharp Imagers, Facsimile, and Printers
• Troubleshoot imaging systems through direct customer contact
• Promoted to Technician II status ahead of schedule
• Assisted Service Trainer in implementing an accelerated program for advanced component level troubleshooting

Line Supervisor / Quality Assurance Evaluator

Confidential

Responsibilities:

• Aircraft Weapons and Missile Systems Specialist Team Leader
• Responsible for safe and reliable troubleshooting of Aircraft weapons guidance, Nuclear missile guidance, and Release systems circuitry
• Evaluated and Certified all Squadron specialist in this career field
• Squadron evaluator and Nuclear safety administrator for group of 60 personnel
• Maintained Top Secret Security Clearance for entire enlistment