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It Advisor Resume

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New York, NY

SUMMARY:

  • Transformation program leader experienced in conceptualizing innovative implementations. Results oriented, customer - focused, respected team builder driving alignment of people, process and technology to create business process efficiency.
  • Transformation / Change Management
  • ADKAR Modeling
  • As-Is & To-Be Analysis
  • Strategy Blueprints
  • Service Management (ITIL)
  • SLA, OLA, KPI’s
  • High Availability Management
  • Visualization & Dashboards
  • Business Process Reengineering & Mapping
  • BPM, Lean, Six Sigma
  • Agile, SCRUM, Waterfall
  • Merger & Acquisitions
  • Software Project Management
  • Infrastructure Project Management
  • Cloud Computing Project Management
  • Vendor Management - COTS RFI / RFP

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Advisor

Responsibilities:

  • Provided solution to a major global bank with their Global workforce strategy, creating savings.
  • Created vision and roadmap for IT operation organization connecting people, process and technology to create a zero touch IT increasing availability and reliability of products and services.

Confidential, New York, NY

Program Manager

Responsibilities:

  • Collaborated and managed a centralized program/project management approach with Business and IT leadership for post merger and acquisition of global financial institutes
  • Led successful implementation of insourcing various IT technologies into “One Global IT” for all M&A companies thus reducing IT spend and increasing IT capabilities to provide better service to clients
  • Partnered with cross functional teams from acquired companies to design and implement management processes across IT organizations to standardize processes improving financial transparency and adherence to project management discipline and policy
  • Partnered with cross-functional teams of 15 IT & business development line managers to deliver financial insurance agencies with reduced risk and cost during insurance processing
  • Collaborated with business lines & IT partners to design and implement structured service management process methodologies (ITIL) improving operational efficiency and repurposing talent which led to cost savings and reduced risk by decreasing incident meantime to repair
  • Collaborated with business line partners to analyze critical issues and streamline management processes thereby enabling smoother trade execution
  • Partnered with relationship managers to implement real time fixed income web technology to all major global banks thereby reducing risk to fixed income market
  • Led a team of delivery consultants to perform a business-to-IT gap analysis thereby providing the CTO with an operating plan to allocate R&D spend and a strategic direction for the group over a five-year planning period
  • Constructed a service catalogue using cloud platform technology to provide chargeback, new product development, forecasting and costing metrics enabling the business to re-purpose the technology at cost-basis (a $10 million initiative)
  • Constructed a governance structure to implement management processes thereby reducing overall business risk through measurement of key balanced scorecard metrics
  • Implemented incident, problem and change management processes adhering to the ITIL framework thereby securing compliance with Federal and SEC standards and reducing reputational risk caused by degradation of business services

Confidential, New York, NY

Senior Technology Manager

Responsibilities:

  • Led a project to re-engineer delivery of fund level risk reporting (VAR) within the portfolio management team, thereby reducing process time by an hour providing portfolio managers with improved decision making capabilities
  • Developed an efficient technical and business workflow model throughout the organization to obtain SAS 70
  • Designed enterprise security policy based standards throughout the company enabling business continuity specifically around disaster recovery and redundancy

Confidential, New York, NY

Solution Architect

Responsibilities:

  • Developed change management practices to integrate FICC’s IT infrastructure with DTCC to reduce overall market risk per federal regulation to merge all clearing houses into one entity
  • Enabled external clients access to reduce execution and settlement risk by providing a real time trade matching platform thus reducing settlement processing errors and same-day settlement. (< $10 million program)
  • Collaborated with marketing and business relationship management team to enable access to all the major financial institutions in US and Canada

Confidential, Framingham, MA

IT Manager

Responsibilities:

  • Managed the design, development and implementation of the company’s data center, configuring servers, database and network layers
  • Designed, developed and managed a service management system (Helpdesk) using Microsoft Technologies enabling support for over 100 employees
  • Collaborated with sales and marketing team to provide technical solutions to major global insurance companies located in Boston, Hartford, Mexico and Argentina

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