PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Oh

Window 7 migration Desktop Technician

Responsibilities:

• Providing computer and audio visual services and completing work orders.
• Installing window 7 and replace hardware, software, printers and other equipment.
• Moving or replacing inefficient or inoperative equipment, images, hard drives and laptops; transferring user files and other duties.
• Maintain IT equipment through regularly scheduled quality control tasks. Distributes portable instructional technology to classrooms and seminar rooms.
• Install, configure, and administer networks pc running MS Windows 2012 server, Active Directory, and Administer servers and manage shared network resources including printers and shared storage.

Confidential, Columbus, OH

Window 7 migration Technician

Responsibilities:

• Image, configure, and administer networks pc running MS Windows 2008 servers, Active Directory, and Administer servers and manage shared network resources including printers and shared storage.
• Install and upgrade proprietary applications on new desktops and servers.
• Identify, evaluate, recommend, and deploy patches to servers and desktops.
• Administer enterprise anti - virus solutions using Symantec tools.
• Setup and administer enterprise backups.
• Identify, evaluate and recommend hardware and software products.
• Provide technical assistance with hardware and software problems.
• Involves the transport and installing of heavy objects and use of hand tools.

Confidential

PC Support Technician / window 7 upgrades

Responsibilities:

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Tracked and de-escalated technology and both computer and telephone equipment systems.
• Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
• Performed wiring and daily maintenance of internal computer systems.
• Resolved Windows 7 related issues, Internet Explorer issues and other PC software related issues.
• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports

Confidential

Desktop Technician

Responsibilities:

• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases
• Maintain VOIP telephone system

Confidential, Columbus, OH

Desktop Technician

Responsibilities:

• Responsible for delivering support through telephone, desk-side visits and email. Worked as advisory for desktop support team to provide software and hardware break service and
• Responsible for helping call center team starting in new center.
• Work as communicator between two teams. Use PC-Duo remote control solution in support of Lotus Notes, Microsoft office and other applications. Done other duties as assigned.
• Using SQL to build their databases of hard-drives and devices and pc on stock

Confidential, Columbus, OH

Desktop Technician (Windows 7 Migration)

Responsibilities:

• Providing computer with window 7 image and completing work orders.
• Installing hardware, software, printers and other equipment.
• Moving or replacing inefficient or inoperative equipment, images, hard drives and laptops; transferring user files and other duties.
• Maintain IT equipment through regularly scheduled quality control tasks. Distributes portable instructional technology to classrooms and seminar rooms.

Confidential, Columbus, OH

Desktop Technician

Responsibilities:

• Installed, configured (using imaging software), maintained and troubleshot applications.
• Provided second level support to Technical Support Center.
• Produced backup software for distribution and maintenance all computers and peripherals.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
• Maintained accurate, complete and up-to-date inventory records of all computers and printers.
• Coordinated the logistics of technology requirements and setups during multiple office relocations.

Confidential, Columbus, OH

Bench Technician

Responsibilities:

• Documents, maintains, upgrades or replaces hardware and software systems.
• Use linux to Performs stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.
• Define and document detailed requirements in support of application development and technical services projects according to level of expertise
• Provide technical support and assistance to IT Associates in reaching problem resolution
• Develop technical solutions for the architectural designs based on strategies and initiatives
• Provide innovative and cost effective solutions to all business and technical problems

Confidential, Columbus, OH

Desktop Field Technician

Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

Confidential, Columbus OH

Tier2 Help Desk Analyst

Responsibilities:

• Utilizing email and telephone communications determine the root cause of user issues escalated from tier 1 whether it is hardware or software in nature.
• Verify customer’s information and request, makes assessment of request and attempts to resolve the problem.
• Schedules coordinate and monitor installation of computer hardware and software, train new associates as needed, also assists in developing recommendations for end-user/customer service improvement