SUMMARY:

• A knowledgeable and highly motivated IT professional with over 10 years of experience. In - depth Expertise in troubleshooting, break fix and documentation of LAN/WAN Networking. Strong “Hands on” Technical knowledge of Cisco, Computer Hard ware(PC and Servers) and cabling.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Microsoft Windows (XP, 2000, 2003), Novell 6 and Linux.

HARD WARE: Dell Servers, HP servers, Notebooks, PC s, Tape Drivers, Tap Loaders, NAS, SAN, Cisco Routers, Cisco Switches and Cisco VPN.

APPLICATION SOFTWARE: Oracle, SQL, McAfee, VERITAS, Backup Exece.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TEXAS

Network Integration Team

Responsibilities:

• Installation and configuration of Routers (2800, 2900), Switches with BGP or EIGRP as per the sites requirement.
• Check the existing equipment compliance with the new configuration.
• Configure and ship out the equipment as per the sites user volume and the site usage requirement.
• Configure VLANs and Route redistribution.
• Upgrade Cisco Routers, Switches IOS using TFTP.
• Onsite trouble shooting of switches and fiber connections.
• Monitoring of network using Solar - Winds addition and deletion of networks on Solar - Winds.
• Open ticket with the ISPs ( Confidential, Confidential ) and follow-up of the tickets. helping the team on Cut Over of networks from Confidential to AT&T.
• Completed 99% of support trouble tickets with first attempt.
• Walk through with local site IT person for trouble shooting the Issue on the network and Tickets.

Confidential, Houston, TEXAS

System and Network Admin

Responsibilities:

• Taken charge of a temporary System and Network Administrator on May 2011.
• Completed 99% of support trouble tickets with first attempt.
• Coordinated periodical maintenance of Servers, Desktops and Notebooks.
• Installed and configured over 100 new desktop systems and 5servers and Cisco routers and switches.
• Participated in the of users on use of network hardware and software.
• Maintained the LAN network operations, including limited hardware and software installation and set - up, documentation, administration, technical maintenance and user support.
• Troubleshoot network problems and coordinated preventive maintenance of equipment.
• Completed regular network backups and audits of network to determine integrity and security of system.
• Maintained and track hardware, software inventory and document problems.
• Responsible for ensuring compliance with all software licensing requirements.
• Liaised with Regional Technology Engineers, external Help Desk and vendor specialists in seeking solutions to equipment failures.

Confidential, GALVESTON, TEXAS

System Administrator

Responsibilities:

• Provided internal customer support for various divisions of the company.
• Installed, configured and troubleshooted Server, PC’s and Notebook operating systems.
• Installation and configuration of network equipments, protocols and fine tuning of network.
• Monitoring and prioritizing of job task.
• Collected and document user’s requirements.
• Authored user manuals and desktop standard.
• Installed, configure and ongoing usability of Servers, desktop computers, Notebooks peripheral equipment, Routers and switches.

Confidential, PHOENIX, AZ

IT Support L2

Responsibilities:

• Installation and configuration of new Servers, PCs, Routers, switches, other network components, and other computing equipments (like printers, Scanners, Modems and hard ware firewalls ).
• Windows Servers Installation, configuration, Windows patches updating and fine turning.
• Support Internal users and Remote users through the custom design remote connectivity software.
• Support the L1 to troubleshoot in complicated Hardware and Network issues.
• Planning and organizing of Server room.
• Design LAN/WAN, Cable laying, cribbing, fixing wall mounting box and erecting patch panels with CAT5e, CAT6 and CAT7 Network for the internal use.
• Provide Cross connectivity between sites, Installation and Configuration of Routing Protocols (BGP, OSPF, EIGRP, RIP, IS-IS) Routed Protocol (TCP/IP, IPX/SPX).MPLS for Multiple site. Configured FRAM Relay for different protocols. Filter out the network and security issues fix it and timely update managers. Working in a 24x7 Environment and very complicated network design.

Confidential

Asst. Manager

Responsibilities:

• Installation and configuration of branded Servers from different vendors.
• Configure and install Routers 1800, 2500, 2600 series in multi protocol networks and trouble shoot WAN/LAN inter-networking problems.
• Design and implementation of LAN-to-LAN, WAN-to-WAN and WAN-to-LAN communications and connections. Set up, maintenance, administration and monitoring of higher end servers in windows 2000 and 2003 platform for the data centers of public sector and nationalized banks of India.
• Installation and administration of Novell Netware 5.0, installation and handing over to the Linux systems to the UNIX system group.
• Installation of END - to - END Security and virus prevention software from McAfee. The McAfee Active Virus scan Suite, which includes ePo, the Enterprise Version of Anti-Virus and Desktop firewall solutions.
• Installation and configuration of Raids, Back Solutions and Backup plans with HP, EMC2 NAS and SAN Servers, Tandberg, Quantum tape autoloaders and Libraries with VERITAS and CA Back up management Software.
• Provide layer 2 and layer 3 routing on Cisco switches and solutions such as VLAN trunk allowing access points for each user.
• Configure IP routing in Cisco routers including static and dynamic Routing RIP, EIGRP.
• Obtained network requirements from the customers and recommended solutions.
• Upgrade Cisco Routers, Switches IOS using TFTP.
• Configure customer routers with PPP, HDLC and Frame Relay encapsulations.
• Configure various equipments with IP addresses and routing processes.
• Setup, configure and administer the Local Area Network.
• Used NMS and Network General Sniffers to monitor the network and data traffic for resolve issues in a 24x7 environment.
• Complete network normal daily checks are verified and creating maintenance schedules and informing customers in advance about the maintenance schedule, and coordinate with the vendor to complete the maintenance.
• This project includes project planning, purchase negotiations, coordination, execution and implementation of data centre infrastructure (electrical, cabin components, cabling and power peripherals, building security and monitoring systems)

Environment: Multi platform Servers with Cisco switches and Cisco routers configured in Cisco Works.

Confidential

Network Engineer

Responsibilities:

• Configure Cisco routers and switches, Fault monitoring and restorations support of data, Perform end-to-end Troubleshooting for point-to-point connection and between the sites. Validate existing infrastructure and recommend new network design.
• Installation, configuration of windows 2000 server, Novell netware5.0,HP Open view;Linux (Red Hat) clients and fine tuning of operating system and network. Implementation of Back Up Servers and Softwares. Purchasing, implementation and erection of racks and rack switching devices .Providing power connection solution, power and load monitoring for infrastructure and the entire network.
• Configuration & management of the changes, additions and deletions from the network and administered via direct interface on a command line to a device or via a Network management system. Configure customer equipment with IP addresses and routing processes. Implementation of TCP/IP& related services DHCP/DNS/WINS .Network Monitoring and Network Efficiency Analysis. Liaison with Network Design and Engineering Teams. Identification and resolution of hardware and software technical problems. Upgrading the software in the network equipments. Provided users and network operations personnel with LAN and WAN technical support. Environment: Multi platform Servers with Cisco switches and Cisco routers.

Confidential

Senior Technical Support Engineer

Responsibilities:

• Assembling, configuration and installation of enterprise servers, PCs and home computers -installation and trouble shooting of operating systems like Windows, Novell Netware, HP Open View,UNIX and Linux(Novell 3.11,3.12and 4.0,SCO UNIX, SUSI Linux, Red Hat Linux and windows3.1 - Millennium, Windows NT ).
• Involved in the installation and maintenance of Branded Servers, desktop PCs, Printers and different Networks.
• Connect Servers, Desktops, and Laptops and configure that in the network by installing the O/S and the Application Soft wares.
• Install Local and Network Printers.
• Maintenance and Trouble Shooting of hardware in all servers, desktops, laptops and networks.
• Senior level of technical support in system tuning, analyzing, troubleshooting, and isolating all kind of System problems.

Confidential

Service & Customer Support Technician

Responsibilities:

• Assembling and software implementation in desktop PCs.
• Installing and configuring all kind of windows and Novell Netware based application Softwares in standalone PCs and network servers.
• Coaxial, non-structured, structured and fiber optical network cabling for corporate customers and al institutions.
• Erecting wall mounting boxes, power plug and network racks.
• Installation of peripherals and connectivity devices in standalone PCs and in networks like printers, scanners, plotters and modems.
• Maintenance and Trouble Shooting of computing peripherals.
• Technical Support in system tuning, troubleshooting of System problems.

Confidential

Jn. Service Engineer

Responsibilities:

• Assist Senior Service Engineer on implementation of Windows 3.1, 95, Novel 3.1 and its connectivity service.As a beginner in the field, I am proudfully quoting here that I got a chance to address Bharath Dynamic Limited (BDL) desktop and peripheral problems by reporting and resolving the same with senior team members.