SUMMARY

• 2 years experience working for Confidential as a Technical Consultant.
• Worked autonomously and teamed with the Project Managers to help drive consulting engagements to successful completion.
• The engagements typically consisted of analysis, planning, development,, implementations, knowledge transfer, and customer mentoring/consulting.
• Customer Service: Helped manage customer expectations during the implementation, addressed issues if possible, and escalated them if necessary. Managed issues, projects, deadlines, documentations in a client facing environment.
• Engineered systems installation, configuration, and commissioning.
• Analysis of the customer’s business goals, objectives, needs and general business environment for AS2/ EDI/B2B/ implementation.
• Industry knowledge: Telecom: Wireless, Wireline, Wi - Fi, B2B: Healthcare (ePedigree, CSOS), Financial, Retail
• Ownership and execution of product trials and evaluations.
• Documentation of systems architecture, configuration, and functionality. Customer relationship management and requirements gathering.
• Skilled HP-UX System Administrator. Installed and configured High Availability Systems using MC/Serviceguard. Installed and implemented HP-UX Operating System, patches, Mirror-UX, LVM functionality as well as other HP-UX software.

TECHNICAL EXPERIENCE:

Transport Connectivity Protocols: AS1, AS2, AS3, FTP, FTP/SSL, HTTPS

B2B Enterprise Solutions: Confidential (Commerce Suite), Confidential (Gateway Interchange)

Web servers: Apache Tomcat

Operating Systems: HP-UX, AIX, Solaris, LINUX, Windows (NT, 2000, XP)

Protocols: WLAN 802.11 (a/b/g), TCP/IP, FTP, Telnet

WLAN Security: Encryption (WEP, TKIP); Authentication (EAP-TLS, EAP-PEAP, LEAP, WPA)

Switches: AXE 10, DMS-MTX

Telecommunications: SS7, GPRS, UMTS, TDMA, MSC, HLR, IS41, SMS, AcceSS7, MasterQuest

Databases: MySQL, SQL Server, Oracle

Software Packages: High Availability, MC/ServiceGuard, HP-Omniback, Ignite-UX, Mirror-UX, Microsoft Office, Lotus Notes

Hardware: Access Points

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, Texas

Contractor, Technical Consultant

• Analyze EDI business systems needs working with various levels of end-users to create the logical specifications for software/hardware systems that will provide a solution for the needs of an enterprise gateway.
• Support the 5010/ICD-10 for HIPPA EDI transactions (834, 835 claims responses, 837 claims and 820 EFT) project that implements the Confidential B2B Gateway by acting as SME (Subject Matter Expert) or Technical Advisor on how the Confidential Gateway can integrate or impact current and future business processes. Consulted with decision makers during the presales phase to determine the advantages and disadvantages for hosted vs. non hosted environment.
• Managing the implementation process as well as other consultants for the inbound and outbound work streams.
• Trained and developed a staff of 3 consultants to aid in the setup, migration, test and production implementation for various HIPPA EDI workstreams.
• Worked with cross functional teams, business units and external business partners to setup, test and migrate all of the trading partners from the legacy environment to the new Confidential B2Bi Gateway.
• Performs the research necessary to create technical designs and logical functionality which will ensure that business application systems can be effectively developed and implemented to meet actual business needs.
• Focused on the analysis, definition and logical design of hardware/software systems.
• Assist with planning of the migration from current Legacy environment to the new Confidential B2B Enterprise Gateway Solution.
• Leading the creation and documentation of current user business processes and/or application use.

Confidential, Scottsdale, Arizona

Technical Consultant

• Oversaw the technical recommendation and delivery of customer solutions and strategies based on the analysis of the customer’s business goals, objectives, needs and general business environment for AS2/ EDI/B2B/ implementation of ePedigree and CSOS software applications for healthcare companies (drug manufacturers, distributors and retailers) based on FDA and DEA regulations.
• Performed onsite customer assessments/requirements gatherings before implementation phase commenced.
• Delivered onsite implementation including the installation, configuration, documentation, and validation of the product suite to our customers and their trading partners.
• Worked with internal groups to assist with post-implementation customer issues.
• Provided technical support to customers and trading partners.
• Educated prospects at various business levels on our product technologies and features during the sales cycle via presentations, demonstrations and verbal discussions.
• Defined customer’s professional service requirements and details to feed into the creation of formal statements of work.
• Provided both engagement and technical leadership to the client, as well as to a cross functional team.

Confidential, Atlanta, Georgia

Professional Services Consultant

• Oversaw the technical recommendation and delivery of customer solutions and strategies based on the analysis of the customer’s business goals, objectives, needs and general business environment for AS2/ EDI/B2B implementation.
• Worked with the Sales Team to technically qualify prospects and articulate a solution to meet their needs.
• Educated prospects at various business levels on our product technologies and features during the sales cycle via presentations, demonstrations and oral discussions.
• Created materials and deliver formal classroom to customers and internal employees.
• Defined customer’s professional service requirements and details to feed into the creation of formal statements of work.
• Provided both engagement and technical leadership to the client, as well as to a cross functional team.
• Delivered onsite implementation including the installation, configuration, documentation, and validation of the product suite to our customers and their trading partners.
• Worked with internal groups to assist with post-implementation customer issues.
• Provided technical support to customers and trading partners.

Confidential, Boston, Massachusetts

Senior Technical Consultant

• US nationwide implementation, support and of customers, vendors and end users for WiFi Watchdog and WiFi WorkPlace which are suite of WLAN based network monitoring solution that allows companies to monitor, secure, detect and manage wireless devices (802.11 a/b/g) in and out of their WLAN. The Confidential Network software suite is comprised of applications for physical security perimeter, location based tracking, rouge AP and rogue client detection, billing, and business intelligence studies which are installed into various Fortune 500, 1000 companies and government entities. Used SQL to run queries and maintain the database.
• Acted as the Customer Support Lead which implemented the company’s first ticket tracking and resolution system using Request Tracker. Responsible for troubleshooting and problem resolution.
• Provided technical sales support for the Confidential Networks suite of products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.
• Configured Cisco APs and Symbol WS5000 Switch.
• Conducted pre-installation meetings to ensure quality of installations and achieve high level of performance satisfaction.
• Interfaced with local locations for technical information, products/software maintenance and new product releases.
• Developed and prepared formal presentations to provide customer with an in depth knowledge of products and services.
• Provided technical liaison between developers and customers.
• Provided technical authority for customer solutions.

Confidential, Seattle, Washington

Systems Engineer

• Configured, installed, maintained, and demonstrated MasterQuest, which is a LINUX (software) based wireless data network monitoring system that allows a wireless telecom service provider to monitor GPRS and UMTS traffic to/from its BSCs/GGSN and Public Data Network. MasterQuest was comprised of applications for call trace and protocol analyses which were installed into various major wireless customer accounts across the United States and Europe.
• Provided technical support, troubleshooting and problem resolution for MasterQuest.
• Provided technical sales support for the MasterQuest products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.

Confidential, Richardson, Texas

Pre Sales Engineer/Technical Consultant

• Traveled throughout the United States to configure, install, maintain, and demonstrate acceSS7, which is an HP-UX (UNIX) based SS7 network monitoring system that allows a telecom service provider (RBOCs and OSS) to monitor SS7 traffic to/from its STPs. AcceSS7 is comprised of applications for surveillance, billing, and business intelligence studies which are installed into various major telecom and wireless customer accounts across the United States and Europe.
• Provided technical sales support for the AcceSS7 products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.
• Conducted pre-installation meetings to ensure quality of installations and achieve high level of performance satisfaction.
• Interfaced with local and international locations for technical information, products/software maintenance and new product releases.
• Developed and prepared formal presentations to provide customer with an in depth knowledge of products and services.
• Traveled throughout the United States to configure, install, maintain, and demonstrate an acceSS7 product, which is a PC based (Windows 2000) management reporting tool. Interacted with development team for customer feedback and enhancements. The products used were Oracle 8i and Seagate Info Crystal Reports to create reports. Responsible for Windows NT and 2000 system installation and administration, SQL Server, supported IIS, and post-sales software installation.
• Planned and implemented strategies to include server consolidation, logical volume management, backup/restore, disaster recovery and software installation for High Availability systems with extensive use of MC/ServiceGuard for over 100 HP9000 (D class) processors.
• Implemented Confidential Network Management applications (HP-Openview, HP-Ignite, HP-Omniback) to monitor, recover, and backup customer’s system. Installed HP-UX Core OS 10.20 & 11.0 Versions, installed patches, configured logical volumes, mirrored disk drives using Mirror-UX.
• Provided technical liaison between developers and customers.
• Provided technical authority for customer solutions.
• Planned and organized time with customers to perform upgrades, site expansions and new site turn up including writing MOPS (method of procedures).
• Consistently ranked high for customer satisfaction from customers and peers.

Confidential, Richardson, TX

Software Engineer

• Presented analysis of system requirements with product management and development of customer visible documentation for Cellcom, Confidential ’s largest TDMA international customer.
• Presented a Patent Proposal to Patent Board. Patent Board consisted of VP of Wireless Engineering and Directors of other departments.
• Interfaced with various external/internal customers such as product managers and lead testers to gather and define functional specifications for software development.
• Full life cycle development of PROTEL software for DMS-MTX switch. Implemented OO concepts.
• Designed and presented a tool to customers using Confidential ’s proprietary software language, PROTEL that allowed cellular operators to query an HLR for mobile subscriber as well as general HLR data. SS7 and IS41 based.
• Enhanced a tool using PROTEL that allows cellular operators to do service order changes for mobile subscribers. Also SS7 and IS41 based.
• Wrote test plan to accommodate system level testing of assignment using Framebuilder.
• Wrote test instructions for software using Framebuilder and executed the instructions on a virtual switch which was UNIX based.
• Wrote test reports which contained log files and test results.

Confidential, Richardson, TX

Software Design Engineer

• Full life cycle development of PLEX software for AXE-10 switch.
• Presented a high-level design document that explained small tracing at small restart throughout the entire MSC to customers. This function had not been documented before.
• Interfaced with various external/internal customers such product managers and lead testers to gather and define functional specifications for software development as well as providing solutions to problems.
• Implemented IS-41/SS7 standards (FEATREQ/featreq) message for introducing the Announcement List parameter from the MSC to the HLR from detailed design through testing using Confidential ’s proprietary software language, PLEX. When a mobile subscriber roams into a new mobile switching center (MSC) area, the integrated visitor location register requests service profile information from the subscriber’s home location register (HLR) using mobile application part (MAP) information carried within TCAP messages. Able to gain and understand knowledge of SS7 by implementing IS41 features.
• Actively participated in the maintenance/trouble report process by giving input to departmental maintenance/trouble report guides. Initiated the switch scheduling time to be handled automatically via a Web site.
• Wrote test plan to accommodate system level testing of assignment using Framemaker.
• Wrote test reports which contained log files and test results.
• Managed team projects by implementing project planning.
• Developed own Web site using HTML.
• Gained general knowledge of OSI and TCP/IP.

Confidential -  Dallas, TX

Software Design Engineer

• Interfaced with technical managers of various departments to gather requirements for developing ad-hoc reports in inventory control of manufacturing warehouse using FOCUS and SQL. Presented findings for solutions to technical managers.
• Designed Mission Critical real-time software for the JSOW air-to-ground missile program menu-driven program using FORTRAN on VAX/VMS. Duties included coding, testing, and load module building.
• Led a team to analyze a survey project on how to improve non-effective productivity by using Microsoft Excel for number crunching and analysis. After analysis and review, recommendations were made to managers and effective measures were put in place.