OBJECTIVE:

• Senior IT Director, Program Manager, Project Manager and Scrum Master with proven track record of efficient and effective responsibility of IT Infrastructure operations for multiple large, corporate, enterprise environments.
• Adept at managing multiple projects simultaneously, establishing effective processes among competing priorities, and meeting deadlines while demonstrating a hands - on approach to overseeing all areas of responsibility, including direction and management of technical teams.

TECHNICAL SKILLS:

Project Management: Waterfall, Agile, SAFe

Environment: s: Windows, Mac OS, Linux, VMWare, MS Server, Cisco UCS

Desktop: Windows, OSX, iOS, MS Office, Visio, MS Project

Messaging: MS Exchange

Networking and Telecommunications: Cisco, Nortel, Avaya, Checkpoint, Palo Alto, F5

Storage: EMC, NetApp

Cloud and Internet Technologies: IaaS, PaaS, SaaS, P2V, IIS

Monitoring and Reporting: HP Open-view, Alarm Point (x-matters), Solarwinds, Lansweeper, Mir3, FireScope

Patch Management: Big Fix (Tivoli Endpoint Manager)

Backup: NetBackup, TSM

Compliance: ISO 27001, SOX, Safe Harbor, PCI

CRM: BMC Remedy, Salesforce.com, Cherwell

ECM: Xerox

Mobile Technologies: IOS, Android, Blackberry, Symbian, Windows Mobile OS (Professional)

Databases: MS Access, SQL Server

PROFESSIONAL EXPERIENCE:

Program Manager/Senior Technical Project Manager/Scrum master

Confidential, Charlotte, NC

Responsibilities:

• Manage Public Cloud migration program consisting of 10 work stream projects. Program, Project and Scrum Master roles held simultaneously. Implemented complex custom JIRA configuration using Structure and Portfolio plug-ins using SAFe methodologies and workflows.
• Proficient in Agile and Waterfall methodologies Proficient in the use of Confluence Ensures efficient completion of funded projects which are compliant with all required process and documentation. Responsible for supporting large teams in planning, execution and release of work products defined.

Senior Director, Enterprise Operations

Confidential, St. Paul, MN

Responsibilities:

• Management of the 24x7 Enterprise Operations Center in support of proactive response to issues with the Confidential enterprise Supports and manages the department’s success in all Company-wide programs and strategies including, but not limited to, Data Center, Enterprise Operations, (Tier 3 and 4)Network Operations, Share Point Operations, Core Services (Backup, Patch Management, ITSM), Tier 1&2 24x7 service desk and Knowledge Management.
• Vigorously works toward financial success of the Company and contributes ideas for improvement of the build process, including introduction of automation. 5 M in budget responsibilities. People Management responsibilities include interviewing, hiring, and new staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues Responsible for budgeting, evaluation, procurement, installation, and support of computer and communications hardware, operating systems and application software Responsible for the development of Individual Development Plans for each Confidential team member, establishing annual goal setting and annual performance reviews.
• Fast track promotion from Director to Senior Director in 6 mos.

Senior Technical Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Infrastructure build-out of in-source cloud environment to accommodate migration of Grid infrastructure workloads.
• Strong project management background in engineering, infrastructure and applications.
• Grid Compute infrastructure spanned multiple data centers.

Vice President, Professional Services/Enterprise Content Management Practice

Confidential, Waltham, MA

Responsibilities:

• Confidential provides SaaS based secure file storage to enterprise customers as well as secure landing pads for multi customer collaboration for M&A activities.
• The professional services VP leads the solution development and design phase within the overall life - cycle with the overall responsibility to size, scope and deliver enterprise based ECM solutions to address complex business problems. The VP is expected to manage in a hands-on manner, interacting directly with the team members and related functions.
• Strong operational management and customer facing skills. Built strong relationships with all levels within an account to help facilitate change, partnership, and negotiations when required; cemented / expanded important client relationships; and created new revenue opportunities.
• Delivered consistent quality in customer implementations meeting client satisfaction, time and cost targets.
• Lead large scale projects from inception to completion.
• Proactively identified new service opportunities / needs through direct client interaction, and worked closely with the cross functional teams to assemble solutions to meet the client needs.
• Managed and grew services bookings and revenue to enable Confidential new business software revenue growth by 10% YOY and expanded existing customer relationships, supporting the sales team.
• Established/self-managed to service delivery governance metrics with client & cross-functional delivery teams.

Confidential, Charlotte, NC

Responsibilities:

• Data center management for 2 US based data centers.
• Key resource for SOW review, execution and integration of insourced provider.
• Daily operational management of insourced provider.
• Developed global hosted support guidelines for external lines of business.
• Direct oversight and planning for VMWare datacenter migrations.
• Key oversight of customer support desk operations and tool sets including BMC Remedy and internally developed custom support tools.
• Responsible for reporting of performance metrics through industry standard tools and in - house custom developed solutions.
• Oversight of comprehensive review of current DR plan. Includes review of ADRP, BCP, BIA and yearly site drill activities.
• Formulated plan for DR to Cloud migration strategy for MPS tool suite of hosted applications.
• Manage hosted application renewal for ISO27001, Safe Harbor and SOX, including comprehensive security and compliance review.
• Key decision maker on hosted cloud infrastructure architecture and operations. Made respective decisions on proper sizing for projected growth.
• Supported technologies include; SQL Server, MS Server 2008, VMware VSphere, Cisco UCS, EMC VNX Storage, Cisco Network infrastructure and custom application management support built on MS frameworks.
• Implemented a process to program manage, assess, architect, and measure global delivery platform initiatives. Initiatives are designed to drive efficient, scalable and sustainable delivery operations that achieve profit improvements and high customer satisfaction levels.
• Lead global assessment for services consolidation and cost reduction in conjunction with internal IT organization.
• Defined infrastructure strategy for a large-scale global IT infrastructure hosting and imaging business.
• Key resource for hands-on coordination of all operational initiatives at Hot Springs imaging facility.

Manager, Infrastructure Services

Confidential, Charlotte, NC

Responsibilities:

• Successfully managed the planning, development and deployment of direct and cross - functional teams in the implementation of a large-scale, enterprise class systems and network monitoring and management platform through the data center and network environments. System has yielded a significant level of visibility, control and operational efficiencies into an environment that was formerly unstructured and largely managed on an ad-hoc basis prior to implementation.
• Led the transformation of an enterprise messaging system from a poorly performing group of applications into a world-class corporate messaging (MS Exchange) environment supporting 40,000 employees.
• Lead the evaluation, procurement and implementation of tool sets and processes to dramatically improve operational efficiencies and support of an environment moving rapidly toward 24x7x365 operations.
• Responsible for leading, managing, mentoring and developing 18 staff members; successful at driving significant improvements in productivity while maintaining a high degree of morale and loyalty.
• Managed and participated in the installation, configuration, monitoring and troubleshooting of Windows 2003 and Exchange 2000 Servers in a multiple domain environment.
• Managed implementation of Remedy solution for enterprise-wide support of e-mail incident and problem handling.
• Led the team that designed a completely new end to end messaging environment, implementing the new infrastructure with no interruption to the existing messaging solution.
• Migrated 40K users from a cloud-based email solution to an internally hosted Microsoft Exchange server environment.
• Participated in extensive troubleshooting of client (Outlook) and server end-user migration issues.
• Managed the MDM solutions for the enterprise including BES and Good.
• Deployed enterprise support team mobile devices utilizing several vendors including Verizon, AT&T and Nextel (Sprint).

Customer Support Engineer

Confidential, Charlotte, NC

Responsibilities:

• Enterprise Messaging, Client Server Infrastructure

Director of Technology

Confidential, Charlotte, NC

Responsibilities:

• Business process mandated 99.995% uptime for web services, messaging, business management system and CRM applications.
• Position responsibilities included all technology and facilities fiscal, budgetary and purchasing responsibilities for corporate data center and 4 regional offices.
• Design and implementation of corporate WAN supporting staff of 75 employees and 5,000 students.
• Designed and built corporate data center supporting 4 regional data centers.
• Supervised construction of 3 expansion facilities in 6 months. Each site contained regional data center, offices and classrooms for technical instruction.
• Developed internal SLA to support 4 regional data centers for 24x7x365 coverage. Business process mandated 99.995% uptime for web services, messaging, business management system and CRM applications.
• Taught both corporate and job changer student populations Microsoft classes to students wishing to gain their MCSE . Required proficiency in all MCSE and multiple elective courses.
• Upgraded and maintained internal corporate servers and employee workstations as well as all classroom and lab hardware.

Director, Information Systems

Confidential, Matthews, NC

Responsibilities:

• Locally owned company providing maintenance services to retail customers.
• Responsibilities included management of 4 teams of 24 contractors to image and deploy 7,000 desktop replacements to Michelin North American employees.
• Provided short - term services to develop an IT strategy to facilitate business expansion.

Director/ Controller/ Manager

Confidential, Washington, D.C

Responsibilities:

• 17 years extensive management experience transforming poorly performing operations in Florida, North Carolina and Georgia into structured, efficient, profitable business units.
• All operations required knowledge and expertise in finance, human resources, benefits administration, product marketing and advertising.
• Significant and development around customer service and quality management. Heavy focus on associate (employee) and customer satisfaction. Participated in multiple on and off - site sessions.
• Specialized experience in a Warehouse and distribution system environment. This position involved marketing and supporting multiple internal and external customer segments using custom software. Utilized order-entry and distribution system lifecycle management system to boost sales for specific business units 2-3% over previous years.
• Extensive experience managing and supervising staff sizes from a few individuals all the way up to several hundred. Staff makeup ranged from line level staff to professionals.
• Regional information technology architect specializing in back-office systems implementation and . Conducted regional workshops focusing on installation and of management staff.
• Financial back-office systems and process expert. Held position of controller at 2 multi-million dollar operations.