WORK EXPERIENCE:

Confidential, Fort Worth, TX

Real Estate Agent (Realtor)

Responsibilities:

• Includes market research, trends, demographics, etc.
• Completed 180 course hours for licensing credentials/requirements
• Completed Legal I and Legal II courses 18 months ahead of required timeline.
• Assisted seasoned/experienced agents with new technology platforms, set up accounts and profiles.
• First commission check was received within 45 days as an agent

Confidential, Fort Worth, TX

Desktop Support

Responsibilities:

• Set up the classrooms and labs at all schools within Birdville Independent School District.
• Set up complete systems in classrooms and labs in brand new schools; completed in time for new school in a new school year
• Created a safe environment with cords/electrical outlets hidden; reduced trip and fire hazards
• User configurations as per customer requirements
• Good customer facing skills since they will be working directly with teachers

Confidential, Moorestown, NJ

PC Deployment Lead

Responsibilities:

• Delivered & Installed of new laptops, Chromebooks, desktop PCs and/or printers for Dell computers in & State
• Government entities at various locations.
• User configurations as per customer requirements
• De - installation of legacy systems and relocation to specified areas
• Staging of new equipment in warehouse to prep for delivery Stage legacy equipment for disposal
• Asset tracking and reporting daily reports and asset information to Director

Confidential, Burlington, NJ

Operations Supervisor

Responsibilities:

• Responsible for managing all aspects of assigned departments.
• Maintained a high degree of visibility and access to employees on the warehouse floor.
• Maintained facility standards for productivity, reliability, and accuracy.
• Ensured all established policies and procedures are followed by employees.
• Monitored the work performance of each employee to ensure that safety, quality, and quantity expectations are met or exceeded.
• Provided ongoing /re of employees to ensure they are prepared to meet/exceed the productivity standards
• Administrative duties include preparing required reports and correspondence as needed.
• Administered policies/procedures in a fair and consistent manner.
• Professionally addressed issues with employees utilizing the proper resources.
• Maintained a working knowledge of all operating systems.
• Supported facility s safety programs and initiatives.
• Assisted corporate IT with onsite issues with phones, computers, tablets, printers, scanners, etc.

Confidential, Robbinsville, NJ

Operations Supervisor

Responsibilities:

• Prepared work schedules & expedited workflow. Assigned duties & examined work for exactness, neatness and conformance to policies and procedures outlined in the QMS.
• Prepared & distributed various reports needed for day - to-day operations of the facility, and in order to make sound business decisions.
• Communicated daily through a morning meeting with associates to make sure that all work instructions are understood, procedures safety practices are being followed, Team Leads are performing as expected the workload is properly distributed and the paperwork is being completely processed in a timely manner.
• Analyzed processes and procedures to produce maximum service with minimal downtime.
• Monitored a variety of operational information to ensure associates are meeting expectations and following standard work. Takes action through coaching and counseling to correct behaviors.
• Developed and maintained a productive work team through cross, sound communication and motivational techniques.
• Regularly inspected department for safety hazards and either resolves them or reports them to the safety manager as appropriate.
• Accountable for maintaining the physical condition of the warehouse and equipment.
• Drove results and continuous improvement in the organization.
• Conducted semiannual performance evaluations.

Confidential, Secaucus, NJ

Operations Supervisor

Responsibilities:

• Assisted help desk team with hardware, printer, and the go - to person for Microsoft Office issues
• Designed, priced, procured, setup/installed, and tested office computer network
• Managed driver operations (e.g., driver assignments, dispatching, log reviews, discipline, payroll)
• Ensured highest level of customer satisfaction. Resolves escalated Customer complaints
• Ensured compliance with Safety and environmental standards.
• Updated driver scheduling tools; increased accuracy and efficiency; saved 10 man-hours weekly
• Redesigned payroll; more accurate pay for drivers; reduced resubmissions/corrections by 70%
• Utilized web-based tracking software, dash cams, Microsoft Office Suite
• Presentation software Mainframe (TRIPS, BOSS, Driver Pay, Driver Planning)

Confidential, Edison, NJ

Regional Manager

Responsibilities:

• Assisted help desk support team with hardware, software, printer, & any technical issues from the start of the problem to a solution
• Managed 286 contracts, compliance/performance, investigated billing issues, complaints, etc.
• Recruited and negotiated with provider network to meet budgeted costs
• Re - negotiated rates for 89 contracts; saved $12+ million annually residual; lauded by Confidential, local management and corporate office
• Managed problem resolution & quality; coordinated with stakeholders to ensure expectations met
• Investigated and resolved provider payment and billing issues
• Met with routers and providers to determine causes of rework efforts decreased re-work by 20%
• Regularly met with transportation providers; Addresses issues and concerns raised by transportation providers
• Performed vehicle inspections to ensure compliance with all Americans with Disabilities Act (ADA) and other Federal, State & Local regulatory standards
• Recruited transportation providers; completed contracts & onboarding process to include rates per level of service, credential requirements & specifications
• Investigated appropriate assignment of level of service by company and/or facility, and potential fraud & abuse based on available billing and trip data
• Developed ongoing relationship with facilities with preferred transportation providers
• Managed problem resolution and quality including complaint reports
• Completed necessary reports related to assigned duties
• Meets with stakeholders as directed by upper management to ensure their expectations are met
• Investigated for potential fraud & abuse information turned over to insurance fraud division resulted in termination & prosecution
• Met with facilities and clients to mitigate complaints reduced complaints by 11%

Confidential, NJ

Non-Commissioned Officer

Responsibilities:

• Filled critical gap as Flight Chief during 8 - month transitional period provided seamless Flight/Squadron support.
• Directs work center of 81 personnel within the Passenger Terminal.
• Performed/managed air transportation activities. Plans, schedules, and processes eligible passengers for air movement.
• Loads/unloads passengers & baggage moved on military and commercial contract aircraft.
• Prepares/maintains air movement records & reports.
• Provides handling services of special category passengers.
• Performs aircraft cleaning services and delivers meals & comfort item supplies to aircraft.
• Operates forklift and other aircraft loading equipment.
• Uses computer systems to provide in transit visibility over passenger movement operations.

Confidential, NJ

Unit Program Manager

Responsibilities:

• Provided input to Commander on force compliance for unit policies, directives, and unit readiness issues.
• Developed & managed metrics & procedures to identify trends within unit recommended corrective actions.
• Supervised six Air Transportation evaluators in evaluations and reporting on performance and standardization within the organization

Confidential, NJ

Senior Information Controller

Responsibilities:

• Managed/oversaw port operations of 409 personnel supervised 32 people within the work center.
• Managed various C2 computer systems to ensure accuracy of mission information pertaining to air terminal operations.
• Justified personnel, equipment, and facilities as required. Ensured proper aircrew briefings for passenger, cargo, mail and hazardous material loading.
• Supervised ramp control duties to include meeting arriving/departing aircraft and monitored flight line operations.
• Coordinated airlift requirements & diplomatic clearances with HQ AMC to support timely movements.
• Filled Capability Forecaster position, Section Monitor and Section Safety Monitor as additional duties.

Confidential, NJ

Non-Commissioned Officer

Responsibilities:

• Supervised 20 special services personnel. Load plans/manifests cargo and mail for AMC and civilian contracted aircraft.
• Ensured correct handling, inspection, processing, and loading of all special handling cargo.
• Conducted daily inventory of all palletized and loose cargo and mail in terminal.
• Submitted daily backlog report to HQ AMC Tanker Airlift Control Center.
• Provided proper levels of safeguard, transfer, and storage of high value or sensitive cargo, registered mail, biological, blood, and perishable shipments.
• Performed quality control check on cargo planned for airlift to ensured proper configuration, documentation, and air eligibility.
• Approved hazardous cargo deviations for movement of passengers with hazardous cargo.
• Used Global Air Transportation Execution System & Cargo Movement Operations System to in check, process, track, & provide worldwide Intransit Visibility of cargo.
• Joint inspected mobility/deployment cargo for real - world & exercise missions.
• Supervised 3 civilians in the Customer Service Branch. Maintained workload & manning reports.

Confidential, NJ

Operations Non-Commissioned Officer

Responsibilities:

• Monitored/procured office, safety, and operational supplies. Researched local & national companies for discounted supplies.
• Coordinated communication requirements with agencies to ensure phone and fax lines are operational.
• Corresponded with civil engineering, contracting, bioenvironmental, fire, and safety squadrons to ensure facility is in compliance.
• Supported and supervised 22 personnel in loading/offloading operated Materials Handling Equipment built/processed cargo.