IT/Support Staff Resume Lowell, MA - Hire IT People

SUMMARY:

Skilled, resourceful and self - motivated professional with over 3 years in Information Technology. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of IT systems. Strong "hands-on" technical knowledge with electronics/computer information. Comfortable working independently or within a team environment.
Selected as International Scholar Laureate to travel to New Zealand and China due to outstanding performance in technology (Spring 2009)
Earned Bachelor of Science in Physics with Electronics from Olabisi Onabanjo University in Nigeria and completed Project management from NIIT.
Risk Assessments
Customer Relations
Team Building
IT SYSTEMS
Project Management
Leadership
Quick adaptation
PC, MAC, iOS, Android Mobile Devices, Microsoft Windows, Mac OSX, Microsoft Office, POS systems.

TECHNICAL SKILLS:

TECHNOLOGY SKILLS: Proficient in Microsoft Excel, Word, PowerPoint, JMP statistical software, Microsoft Project, SharePoint and CRM.

PROFESSIONAL EXPERIENCE:

Confidential, Lowell, MA

IT/Support Staff

Responsibilities:

Monitoring and maintaining computer systems and networks on windows 10 platform
Experience with Windows operating systems (Windows XP, Vista, 7, 8.1 and 10)
Used working knowledge of Microsoft Office 2003, 2007 and 2010, when creating form fields
Installing and configuring computer hardware and software on windows and Mac environment
Setup and installed CDMA modem upgrade for clients/staff desktop and PC
Analyze problem and resolve through ticketing using CRM and salesforce
Assist clients day - to-day activities including assisting with smart devices, transporting and accompany clients to appointments and monitor behavior.

Confidential, Brighton, MA

IT Specialist

Responsibilities:

Setup new users, debug, and installed applications on smartphone devices - iPhone, Android, various tablets, iPad.
Installed operating system and maintained Windows 8,10 PC and Mac computers
Implemented and assisted in inventory of laptop and desktop equipment.
Setup and installed Modem upgrade for Desktop and PC.
Help resolve IT issues in Food Court POS system, troubleshooting issues.
Connected to outside users using TeamViewer web software

Confidential

IT Help Desk Support

Responsibilities:

Troubleshoot Windows Laptops, network and local printers, Apple products.
Supported 50 Victoria Island employees on a daily basis on phone and onsite with hardware and software usage.
Monitored and troubleshooting global network of two interconnected servers.
Managed Windows 7,8 and 10 including Active Directory.
Configured new laptops for employees in a time efficient way.
Audit business unit and date, member id and date, invoice number, medical record id, medical unit and invoice date, store number and date, and some work done by automatic software

Confidential

IT Helpdesk Support

Responsibilities:

Confidential

IT Technician

Responsibilities: