SUMMARY:

• A former cross - platform commercial software developer now focused on systems engineering and automation within 24x7 enterprises, labs, physical, virtual and private/public cloud-based infrastructures.
• Adept at using prior programming, QA and build experience, along with in-depth systems experience, to architect, deploy, troubleshoot and maintain highly secure, fault-tolerant, and scalable configurations.
• Experienced in Global Cloud and Enterprise level front and back-office deployments, ranging from help-desk support, enterprise application stacks, networking, system monitoring, asset management, revision control, ticketing systems, and performance analysis and tuning on deployed architectures.

TECHNICAL SKILLS:

Operating Systems: Confidential Windows Server and Desktop Editions (, XP 8.1) Linux:Ubuntu/Debian, CentOS (RHEL), Amazon AMI-based; BSD: OpenBSD (including FlashDist) Apple OS-X Server and Client Editions (10.4 - 10.9)

Network Services: Confidential Azure Cloud Services (Virtual Machines, Web Sites, SQL Server, Virtual Network, CDN) Amazon Web Services (AWS) EC2, EBS, S3, RDS, CloudFront Akamai, LimeLight, ChinaCache, and private Content Delivery Networks (CDN) Confidential Hyper - V 2012 Server, VMWare ESX/ESXi, Xen Hypervisor Confidential NLB, haproxy, Distributed File System (DFS), Global File System (GFS/2) Remote/Shared file systems via DFS, DFS-R, SMB, CIFS, Samba, NFS Storage Area Networks (SAN) and Direct Attached Storage (DAS) Active Directory, OpenDirectory, LDAP IIS, Apache, Nginx (http and reverse proxy), Tomcat PF, IPTables, pfSense, OpenVPN, PPTP/RAS, L2TP, OpenSSL, IPSec Exchange, POP, Sendmail, Postfix, Exim Nagios, Cacti, MRTG, RRDTool Windows Media Services (2008R2) IPv4/IPv6 (including multicast), VLAN, DHCP, DNS, WINS, VoIP w/QoS Network Planning and Maintenance; Optical Fiber/Fibre and Copper cabling

Databases: Confidential SQL Server R2 / 2012 / Azure MySQL, PostgreSQL, Oracle

Development: PowerShell 2.0 / 3.0 / 4.0 C# (.Net & Mono), C, Python, SQL Git, Subversion (SVN), Mercurial (HG) HTML, CSS, JavaScript, XML, Selenium: IDE, Grid, WebDriver and Controller MySQL mysqlslap, Apache ap, httperf, sar/ksar (LAMP benchmarking and scalability testing)

Other: Confidential internal tools including Gemini/Orca, Octopus, ENC/GLB (F5), MDS Charting/Queries, Azure/ECO Logging Windows Media and Expressions Encoder, Qumu Enterprise Video Compuware Corporation s Gomez HP and Dell rack - based servers, WatchGuard, Check Point, Soekris Symantec Backup Exec, AMANDA, Bacula Confidential Office for Windows and Office for Mac, Google Apps for Business (Administration) Confidential .NET Gadgeteer / C# based .NET Micro Framework (Hobby based development)

PROFESSIONAL EXPERIENCE:

Support Engineer

Confidential, Seattle, WA

Responsibilities:

• Provide 24x7 technical Tier 2 and 3 support of Azure services within the Confidential Phone Services group required by the group’s service level agreements with internal and external partners
• Direct interaction with the Windows Phone Server ‘NOC’, Confidential internal and external partners
• Deployment, administration and troubleshooting of world-wide Azure based Windows Phone services included legacy support of GFS based deployments
• Geo-based traffic management of services (ECN/GLB), migration of global traffic to new versions, manual traffic fault/failover to backup datacenters
• Network Traffic (ECN/GLB) Powershell based scripting to automate traffic migration, monitoring load pattern during new service migration and WideIP statistics report exporting
• Ad-hoc Powershell scripting to provide engineer support to Confidential service engineers, developers and testers
• Patch maintenance of GFS-based operating systems and application security
• Creation and ongoing updates of NOC/Tier 1 documentation of deployed services
• Responsible for creation and maintaining of TSGs, SOPs for NOC/Tier 1, deployments and patch documentation
• Daily reporting of escalations from the NOC during 24x7 on-call rotations
• Weekly review of system outages and service disruptions and playbook updates for continued reduction of escalations
• Creation of Powershell Workflow based cmdlets (and module) to provide automated service deployments to Azure to replace the manual script execution, provide man-hour reductions, and deployment error reductions on weekly service updates and monthly milestone version releases

Systems and Network Administrator

Confidential, Seattle, WA

Responsibilities:

• Security audits and patch maintenance reviews of the internal corporate data center virtual (ESX based) and physical Windows based servers, ranging from R2
• Exchange and Ipswitch iMail Administration including Mobile Device configuration (SSL s, policies and licensing for iPhone and Android phones)
• DBMS Administration including PostgreSQL 8/9, SQL Server 2005, 2008, & 2008R2 and SQL Server databases running in compatibility level 80
• SAP R/3 DEV, QA and PROD Server and DBMS Administration
• Multi-site SSL VPN Administration and new mesh configurations using WatchGuard, Check Point, and OpenVPN
• Networking Administration ranging from adding the first set of VLANs to the network, adding additional subnets, DHCP zoning, IP Address management, and HP switch configurations
• Email Platform Upgrade: Create virtualized environment to perform testing of major upgrade and conversion of over 1000 user accounts.
• SAN & SQL Server Performance Review: Collection and analyst of performance data to determine the throughput of a new HP LeftHand P4000 SAN.
• SAP R/3 and SQL Server Maintenance Plans and Optimization: T-SQL procedures and PowerShell scripting to handle automatic maintenance of SAP databases and reporting.
• Performance evaluation and optimization of enterprise application: Deadlock determination and Compatibility level review of a SQL Server database using Extended Events, Custom T-SQL and PowerShell scripting. The database was being used by a number of applications including a ‘blackbox’ Enterprise application, EDI add-ons, an in-house developed ‘Extranet’ application and custom PHP scripts running on a Linux server and the deadlock debugging evolved multi-victim analysis on a live production system.

Systems Engineer & Python Developer

Confidential, Seattle, WA

Responsibilities:

• Administration of Amazon EC2 instances based upon internal user requestsEC2 LAMP Performance Testing: Performed an evaluation on a new in-house to ensure that the data-entry, that was to be out-source, would scale to thousands of concurrent data entry contractors (~10k users). This evaluation instrumented the Debian based tiers via a Selenium Grid deployed on AWS EC2 for simulated browser experience testing (1000 concurrent browser sessions), Python WebDrive test scripts, Python harness for multiple Selenium host controllers, testing ‘guests’ running on hundreds of EC2 instances, while simultaneously using ‘mysqlslap’ with custom written SQL feeds to find the areas of optimization opportunities and limits of the application. The evaluation resulted in EC2 instance performance, using an AWS RDS instance or a custom RDBMS deployment, the application responsiveness within the browser, public and private network traffic within AWS, Apache’s PHP configuration, and PHP and SQL code reviews.
• EC2 based Marketing Email System: Created a disposable domain name based email MTA/relay system that was complaint to SPF, DomainKey/DKIM, and Sender ID, and reverse IP DNS checks to increase the RIO of the SEO marketing efforts. The “track to basket” was increased from ~24% to ~78% and “track to response” went from less then 10% to over 45% in marketing test campaigns conducted using the new system.

IT Systems and Network Administrator

Confidential, Seattle, WA

Responsibilities:

• NOC style monitoring of on-premise and co-located production systems (Windows, OS-X, OpenBSD)
• SQL Server and PostgreSQL maintenance, tuning, and on-going support
• Exchange, Active Directory, Open Directory administration
• Content Management System (CMS) maintenance in Visual Studio / C# / ASP.NET
• Apple Xsan 2 administration on multiple Xserve controllers and DAS and Fibre2Scsi subsystems
• Interaction with Agile-based development group for alpha, beta and production deployment
• Provide end-user support of all Windows XP/Windows7 and OS-X based clients
• Conduct audits and patch maintenance of operating system and application security levels on all production and on desktop systems
• Provide 24x5 end-user and vendor support, 24x7 production support
• Documentation and revision control of deployed systems
• Fiber and copper wiring additions and moves

Lab Operations Systems Administrator/Analyst

Confidential, Redmond, WA

Responsibilities:

• Provide end-user help-desk and support for Confidential, proprietary and 3rd party software on data center based production systems and high security lab based systems within the Trust Worthy Computing group
• NOC style monitoring of data center and lab based systems
• Installation, configuration, deployment and revision management of Windows 2008/2008R2 based virtual and physical (Dell and HP) servers with DAS and SAN based storage including hardware troubleshooting
• SQL Server replication, log shipping and maintenance job setup and on-going support
• Configuration and operational reviews of EMC CLARiiON AX4 and CX4 SANs and Brocade Fibre switches
• Powershell script development for automation of deployment, security and system monitoring
• Conduct audits and patch maintenance of operating system and application security levels on all virtual and physical servers with lab and data center environments
• Provide 24x5 end-user and vendor support when required by the group’s service level agreement
• Documentation and revision control of deployed systems

System Analyst

Confidential, Redmond, WA

Responsibilities:

• Upgrading and implementing streaming media application to a Hyper-V streaming media infrastructure
• Provide 24x5 global end-user and vendor support of live multicast streaming and Video on Demand (VOD) services, including encoding and transcoding
• Conduct system wide audits and maintenance of operating system, application security, and version patch levels on all virtual and physical servers
• Installation, configuration and revision management of Windows 2008 server, Confidential and vendor-based software, server and client OS based
• Documentation and revision control of streaming media infrastructure
• World-wide Streaming and VOD Infrastructure Deployment: Deployment of a world-wide virtual server based multimedia streaming infrastructure located in 5 datacenters to provide live multi-casted and Video on Demand (VOD) services via the Confidential global network.

System and Network Administrator / IT Manager

Confidential, Seattle, WA

Responsibilities:

• Administration of Confidential Exchange, SharePoint, SQL Server, SAGE CRM and QuickBooks on Windows 2003/2008 based Servers
• Apple Xsan 2 administration on multiple Xserve based metacontrollers and multiple Promise VTrek and QLogic Fibre systems used for multi-media streaming, video editing and cross SAN file replication and disaster recovery
• Provide end-user support of all Windows XP/Vista and OS-X based clients
• Confidential Response Point / Aastra Technologies VoIP phone system administration
• Maintenance of all software and hardware Licensing and Maintenance Agreements
• Media-media creative asset management and disaster recovery
• Conduct system wide audits and maintain operating system and application security and version patch levels on all Windows and Apple based workstations and servers
• Coordination of new employee’s computer systems, phone and application requirements
• Fiber and copper wiring additions and moves

Plant Maintenance / Machine and Tooling Technician / Machine Operator

Confidential, Seattle, WA

Responsibilities:

• Maintenance of high and low voltage electronic/logic industrial machine sub-systems
• Maintenance of digital and analog control systems for wax injection presses
• Maintenance and production setups of customer and internal tooling
• Inventory production and control of ‘tree’ stock for part mounting department
• Production of customer specific wax investment parts

System Administrator / Technical Festival Lead

Confidential, Seattle, WA

Responsibilities:

• Administration and installation of Windows, OS-X and *nix servers used for e-mail, file sharing, directory services, enterprise application services
• Configuration and administration of Soekris based routers for mesh-based 4 location WAN; firewalls, routers, and VPNs via IPSec and SSL
• Provide end-user hardware and software support (Windows and OS-X)
• Setup new employee’s computer systems (hardware and software)
• VoIP phone system support and programming along with VoIP connections to multiple company locations via public and private networks

Systems Engineer

Confidential, Seattle, WA

Responsibilities:

• Administration of in-house and datacenter based Linux and Windows servers used for e-mail, file sharing, public web applications, print services, firewalls and backup systems
• Maintenance of internal network (firewalls, switches, routers)
• Provide end-user hardware and software support ( Confidential Windows and Apple OS-X)
• Conduct security audits on Linux and Windows servers
• Documenting and revision of internal systems administration guide

System Administrator

Confidential, Seattle, WA

Responsibilities:

• Administration of Windows servers used for e-mail, file sharing and print services
• Maintenance of internal network (firewalls, switches, routers, VPN services)
• Configuration and maintenance of remote data center based MS Active Directory services, VPN appliance, SQL Server 2005, and Windows 2003 Servers
• Provide end-user software and hardware support
• Conduct security audits on local and remote data center based Windows servers
• Setup new employee’s computer systems (hardware and software)
• Phone system support and programming

System Administrator / Software Developer

Confidential, Seattle, WA

Responsibilities:

• Administration of Linux and Windows servers used for e-mail, file sharing, VPN and print services
• Linux cluster management (Rocks based)
• Maintenance of internal network (firewalls, switches, routers)
• Provide end-user software and hardware support (Windows, Linux and Apple)
• Configuration and revision management of server and network configurations and scripts
• Conduct security audits on Windows and Linux servers
• Corporate web site maintenance

Senior System Administrator / IT & Operations Director

Confidential, Seattle, WA

Responsibilities:

• Administration of Linux servers used for e-mail, file sharing and print services
• Installation and maintenance of internal network (firewalls, switches, routers, VPN services)
• Provide end-user software and hardware support (Windows, Linux and Apple)
• Configuration and revision management of server and network configurations and scripts
• Maintenance of internal network (firewalls, switches, routers, VPN services)
• Conduct security audits on Linux servers
• Setup new employee’s computer systems (hardware and software)
• VOIP phone system installation and support

IT Engineer

Confidential, Seattle, WA

Responsibilities:

• Administration of Windows / FreeBSD servers for Exchange, AD, file and print services
• Administration of FreeBSD servers used for web hosting, email, and DNS
• Maintenance of internal network (firewalls, switches, routers, VPN services)
• Setup of new servers for installation in-house and for deployment at co-location hosting facility
• Conduct security audits on Windows and FreeBSD servers
• Provide end-user software and hardware support

Owner / Chief Technology Officer

Confidential, Seattle, WA

Responsibilities:

• Planning and execution of the technical road map, product architecture and strategic research
• Consultant in high availability and highly scalable hardware infrastructures

Chief Technology Officer / Director of Corporate Technology / V.P. of Software Development

Confidential, Seattle, WA

Responsibilities:

• Staff pertaining to software development practices and emerging technologies
• Planning and execution of the product architecture and strategic research and development
• Prepare technology roadmaps for the various product lines
• Responsible for planning the investments in the technology infrastructure
• Hiring and management of software technical team
• Chair the technology committee that includes the senior architects and developers

Senior Systems Analyst / SPC Engineer / Radiographic Process Engineer

Confidential, Atlanta, GA

Responsibilities:

• Administration of UNIX and Novell servers, IPX/SPX and SNA networks
• Implement statistical process control (SPC) programs on the injection molding and machining processes

Specialized Technical Services (STS) Engineer

Confidential, Atlanta, GA

Responsibilities:

• Installation and maintenance of data and voice networks, on-line point of sale terminals, telephone/PBX switches, alarm and antenna systems
• New store construction: Participated on the IT infrastructure construction and successful opening of the first four retail stores in the Atlanta market.

Diagnostic Programming Engineer

Confidential, Peachtree City, GA

Responsibilities:

• Automated RAM Test: Designed and programmed the automated high speed testing of the RAM cards in the DecisionMate personal computer