SUMMARY:

• Maintain strong follow up on all network related issues to ensure customer satisfaction
• Implement, conduct and coordinate the smooth operation, repair, maintenance and expansion of all systems
• Operate, maintain and repair all components of the system in and around the assigned area of responsibility
• Dedication of written and oral communication skills to effectively communicate with other team members, other departments and end users
• I pride myself of possessing good strong inter - personal skills, strong customer orientation and effectively prioritize and execute tasks under pressure

PROFESSIONAL EXPERIENCE:

Confidential, Seven Hills, Ohio

Responsibilities:

• Installing analog AXIS cameras and Exact Video servers
• Installing AXIS IP cameras and video servers
• Cabling and installing cameras, fire and security systems for ALDI’s foods
• Cabling functions include CAT5e wire, Belden fire wire and security cables.

Confidential, NY

Field Technician

Responsibilities:

• Performing service calls for Burlington Coat Factories
• IP Vivotech camera models installation and repair of FE8174
• Placing CAT5 cable for the latest camera IP technology
• Used IP scanning tools & software to assign IP addresses
• Mounted required hardware for camera and server locations
• Optimized fiber optic cabling to cross connect servers together
• Installed IP cameras and servers for the Cleveland Clinic Centers

Confidential, Mayfield Village, Oh

Access Control / CCTV Security Technician

Responsibilities:

• Formally conducted alarm and video surveillance installation
• Performing testing on video and audio on the security system
• Working knowledge of flow charts and building map locations
• Presently completing many S2 Security installations for Progressive Insurance company
• Successfully completed Bosch online in Access-AEC
• Intrusion-Introduction to B Series/GV4, and Intrusion-Security System Basics
• Previously installed access control and gate operator signaling for Access-Midstream and Williams Energy companies.

Confidential, Cleveland, OH

Associate Communications Service Technician

Responsibilities:

• Professionally installing 4G wireless equipment for Confidential and Confidential &T companies
• Providing installation support and services of Lucent LTE and UMTS wireless switches
• Perfecting floor plans and prints with specific layout of cabinet placement
• Performing RMT Confidential various cell site locations throughout the state of Ohio
• Excelling in placement of Central Office bays, overhead steel racks and DSX cables and panels

Confidential, Seven Hills, OH

SA/IT Tutor and Support Technician

Responsibilities:

• Dedication and support of campus staff and students with computer and network related problems utilizing my IT and mentor advisement skills
• Provided support for network printer maintenance, student and instructor login issues, and overhead video service
• Met with many students to discuss and explore careers in IT and the computer industry

Confidential, Seville, OH

Network Technician

Responsibilities:

• Provided installation services and repair of voice, data and fiber Confidential many sites
• Maintained voice services on Toshiba product lines
• Installed multi-mode fiber cable, Cat5E and Cat 6 copper cable
• Certified and tested LC/SC fiber termination and Copper Cat 6 termination
• Systematically installed various station sets and voice services when required

Confidential, Mansfield, OH

Customer Service Technician II

Responsibilities:

• Accomplished many successful telephone services and installations for internet access
• Excelled in the use of sophisticated diagnostic tools required for DSL, POTS lines
• Exhibited excellent talent for satisfactory maintenance and repair of telephony applications and servicing lines
• Completed successful CLEC terminations and testing with cable fault location and repair

Confidential, Murfreesboro, TN

Network Technician

Responsibilities:

• Installed, terminated and tested CAT 5E/6 data cables, paging equipment, coax cable wire, and video with fiber termination and testing for Wal-Mart Supercenters requiring voice network implementation
• Managed equipment installations of Cisco CME 3825, 3560 and 2800 series routers allowing analog and digital, voice and data communications, VOIP
• Maintained Cisco 7960 IP phones, VG224 cabling for analog voice circuits, SFP to SC fiber patching, TOA BG-1120 paging amplifiers dual system
• Launched cutovers on Avaya Merlin systems upgrades, MAC’s and providing service station set replacements and software requests for Neighborhood Markets and Wal-Mart Super centers

Confidential, West Salem, OH

Voice and Data Technician

Responsibilities:

• Interfaced with CAT 5E cabling and paging equipment systems
• Completed termination and testing of LC/LC, ST/ST and SC/SC fiber connectors
• Upgraded network systems with Cisco routers ( series) data installations in redundant applications
• Improved installations of Nortel Norstar KSU, Companion and Norstar VM for small business customers
• Launched Centrex station set upgrades to more enhanced featured options
• Involved myself with customer discussions of their telephone system designs and upgrade

Confidential, FLA and Wooster, OH

Business Services Technician/Cable Maintenance/I&R

Responsibilities:

• Installed, designed cutovers and maintained PBX/Key Centrex systems