System Engineer Resume Profile

Self-motivated computer systems professional possessing over 20 years experience with desktops, laptops, servers, network appliances, and numerous mobile and PDA devices. I consistently deliver productive and efficient technological solutions to the client.

---------------------------------Core Competencies----------------------------------

Desktop Deployment Network Support/Troubleshooting
Technical Support Data Backup and Recovery
Field Service Technician Systems Administration
Active Directory Hardware Troubleshooting/Soldering
Antivirus/Malware Specialist Network Installation/Administration
Application Support Specialist Desktop/Laptop Refresh
Problem Solving Consultant Helpdesk/Call Center Management

Operating System / Software / Networking

MS Windows 7 CITRIX TCP/IP Services
MS Windows XP SQL IPX / SPX
MS Windows Vista MS Exchange DNS / DHCP
MS Office Oracle Cisco VPN
Active Directory Blackberry Webex Remote
Linux Peoplesoft PCAnywhere
Dell desktops/laptops Ghost IBM Thinkpad

Professional Experience

Customer Field Engineer

Responsible for troubleshooting and repairing high-end servers for clients in the Confidential. Communicating with the customer is key to the sucess of client satisfaction. Day to day tasks include scheduling appointments for part replacement, and insuring all service work is done in a timely, efficient and professional manner.

Configuration Technician

As a Confidential in Westford MA my daily functions include installing network interface cards into high performance network appliance servers, installing Linux software, configuration of systems and hw/sw trouble-shooting. Servers are connected to network traffic and tested overnight and then are analyzed for performance and stability. Upon passing a series of integrity scripts they are configured and prepared for customer shipment. Other responsibilities include site-wide application and OS conversions, new application roll-outs and new hardware implementation.

Confidential

Bench Technician

Configure and test high-tech computer servers in a lab environment for Bell Microproducts in Acton, MA. Duties include receive systems from assemblers and inspect all assembly including installation of motherboard, CPU's, memory, hard drives and IO cards. Run burn-in tests on all systems to verify integrity of components. Configure systems to customer specifications which included CMOS settings and Windows Server 2003 or Linux installations. Troubleshoot problems with any components and document findings.

Senior Systems

Product Support Specialist for Senior Systems Inc. in Confidential. Senior Systems creates, implements and supports business software for private schools across the Confidential My role at Senior Systems included resolving high level technical software issues over the phone for the Alumni/Development group. Utilizing Webex software I would remote connect to client PC systems and troubleshoot software issues.

Industrial/Residential PC and Network Support Contractor

Provide computer and network support as a self employed contractor for various companies in the northern New England area. Companies that have contracted my services include A B Tire in Leominster, MA, Remax Real Estate in Sterling, MA, F M Tool and Die in Leominster, MA, and WiNet Global in Fitchburg, MA.

Senior Computing Systems Engineer

Responsible for the remote support of 400 computer systems located throughout northern Massachusetts and southern New Hampshire. This included the installation and support of workstation/laptop systems and business application software. A helpdesk call center provided central means for obtaining daily tasks and other weekly or monthly projects.

Parts Manager/Computer Operations

Single handedly maintained an on-hand inventory of over 3000 automotive parts required for the maintenance and repair of Jeep, Chrysler, Dodge, Plymouth and Eagle vehicles. Worked directly with Service and Sales departments to expedite special order items needed for customer cars and trucks. Kept in direct communication with Detroit regarding all computer related ordering, receiving, technical bulletins, and service information. Designed and implemented dealership Local Area Network as well as built and installed all dealership desktop workstations. This included loading and maintaining Microsoft Windows, and all pertinent dealership software. Wide Area Network services were also maintained for internet access used to accommodate staff training requirements and an intricate and user friendly dealership world wide website.

Principle Information Systems Consultant

Supervisor of the computer operations group which provided system support for the Transaction Process Business group. Responsibilities included design and implementation of network strategies as well as mainframe/workstation system management, software installations, hardware/software troubleshooting, and backup/recovery of data for 350 computer users.

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