SUMMARY:

• Over 8 Years of working experience in Software management, deployment, system administration, implementation of networks and applications.
• Extensive knowledge of windows 2003/2008 Active directory services, Windows registry, file system, services, devices and security. Knowledge of Windows 7 Operating System
• Hands on experience with large scale VM ware environments in QA and Prod environments.
• Experience of working under pressure and to meet deadlines, reliable and efficient when dealing with client by successful jobs in projects.
• Effective in organization, planning and excellent communication skills to multitask based on project needs.
• Adaptable and able to establish a rapport quickly with others when working in a team, to achieve set goals and targets.
• Understanding of working in a professional, multi-cultural and diverse environment
• Solid foundation in key concepts and principles behind OS including infrastructure and design.
• Well rounded in system administration functions including account user/group setup, management, support and security.
• Knowledge of office file migration
• Experience with troubleshooting and debugging productions issues
• McAfee eTrust Antivirus software silent install and virus definition file updates
• Strong skills in backend testing using SQL queries on RDBMS
• Self motivated with strong work ethic, establishes and maintains productive working relationship with management, clients and team members.
• Working knowledge of reporting applications like Cognos, Business Objects.

TECHNICAL SKILLS:

• Operating Systems: Windows NT/ 2000 /2003/ 2008/ XP/ Vista/ and Windows 7, limited MAC
• Good understanding and knowledge of RHEL Linux, UNIX, Sun Solaris
• Worked with legacy Office versions like 2003, 2007, and on 2010
• Web: VBScript, HTML/DHTML 4.0, IIS 5.0, 6.0, 7.0, FTP, ASP.net, .Net, XML, Virtual Directory, SharePoint, LiveMeeting, Nexus, Maximo
• Software/Applications: CA UniCenter Software delivery deployment tool software v11
• Windows server 2000/2003/2008 and client/server applications
• Strong knowledge of Microsoft Office suite applications, Remedy, video and interactive media
• Setting up Oracle, Informatica, SQL server, DB2, AB initio and other clients
• Long View trading system, SUNGARD Global Plus, HelpSTAR, Peregrine, Quality Center 9
• Network Communications: Microsoft Network for Windows, DHCP, TCP IP, DNS, FTP, HTTP, Telnet
• Configuring and setting up the proxies for Internet Explorer/Mozilla Firefox
• Setup Citrix remote access client for access to applications
• Configure XP SP2 firewall settings
• Database: Oracle 8i/9i/10g/11i and SQL Server, MS Access

Confidential

Application deployment on UNIX / Linux servers

• Responsible for the deployment of applications on RHEL UNIX / Linux/ Solaris platform via yum and rpm
• Work with Release Management team according to release schedules and priorities to ensure on-time successful deployment for both scheduled and emergency releases.
• Good understanding of application, middleware and database interactions and connectivity
• Executing SQL statements on major database products SQL Server, Oracle and DB2
• Provide off-hours support on production live release weekend to make sure error free server swing using Net Scalars / Load Balancing, 100 validation by development team and QA testing team sign-off for application functionalities.
• Maintained the Red Hat Linux environment which hosted the VMware environment
• Mounting and un-mounting NAS storage on UNIX servers
• supporting Web servers, applications, user rights and permissions
• Setting up the FTP, configuring ip interface, tarring up the log files for analysis
• Putting server in and out of maintenance mode, rebooting the servers after the patch
• Installing and configuring Web Sphere ear file
• Work directly with business representatives, developers and engineering to integrate and resolve packaging and deployment issues

Confidential

Application Deployment / Support specialist

• Responsible for the management and deployment of software for Global Wealth Management Online platforms to QA and Production servers physical virtual machines using Computer Associates: CA UniCenter Software delivery option deployment tool and in-house developed tools.
• Administration and configuration of Windows OS, IIS, MSSQL and Microsoft Dot Net Framework Servers Registered packages, created programs for installing, maintaining and uninstalling products using CA UniCenter.
• Good knowledge of Software Development Life Cycle SDLC .
• Maintenance/Configuration of lab devices while ensuring all lab hardware is functional and available for testing. Addressing any hardware/software issues and ensuring latest Merrill Lynch approved OS build and latest MS patches are implemented on necessary devices.
• Installed and configured MS SQL 2005 and SP4 on Standalone and Cluster based servers along with HBA drivers, firmware upgrade and Power Path installation, storage connectivity.
• Worked on Wansync scenarios to publish the development team requested content.
• Updating, renewing and managing Client and Server Certificates and App Pool Configuration for IIS 6.0.
• Migrated windows XP workstations to Windows 7 Enterprise workstations
• Followed standard procedures for the Migrations like Compatibility, Remediation, Backup, Encryption, Migration and Deployment
• Maintaining SharePoint sites for Deployment group
• Update McAfee virus definition on windows 2003 servers
• Configured Policy store / Policy servers and Policy Admin UI servers
• Installing configuring the SiteMinder agents on IIS web servers, Siperian App servers for the Web Sphere console and IBM WebSphere MQ client.

Confidential

Support Specialist

• Monitor processes and identify and report any failed workflows to the Management
• Supporting Active Directory, SQL and Exchange 2003/2007 client communication
• Excellent use of Remote desktop, VMware and VNC application to connect remotely
• Running Daily / Monthly server backups on NetBackup Application
• Excellent use of HelpSTAR ticketing system
• Worked with the Engineers and Client contacts to evaluate and troubleshoot issues
• Supporting Bessemer EDW applications in multi OS environment
• Providing phone / email support to global users in Windows 2000/XP, Unix / Linux environment
• Worked on eTrust antivirus for configuring and updating the definition
• Excellent use of TOAD / SQL Developer tools to work with SQL / Oracle Databases
• Provide helpdesk support and production end user support to Bessemer Trust
• Blackberry support for password reset and application push
• Excellence in troubleshooting and remediation with daily / monthly job failures
• Working on few projects with using Visual basic / Java / Html tools
• Generating and scheduling reports on Cognos
• Creating / Modifying shell scripts / VB scripts to schedule and automate tasks

Confidential

Senior Application Support Analyst

• Supporting Novartis EDC application, Autocoder in wide area network
• Excellent use of PC Anywhere application to connect remotely to client's laptop
• Create articles in Talisma knowledgebase system to help resolve the issue quickly in future
• Excellent use of call tracking system called Peregrine to open tickets for clients and escalate them to appropriate group as required
• Wrote SQL, PL/SQL queries to access the data from the database tables and crosscheck the results, also been used for Regression Testing
• Wrote test cases based on functional and technical specifications
• Generating Detailed Reports of the bugs, pass-fail reports and the test results from JIRA
• Supporting JAVA based application in WAN / LAN environment
• Using Oracle 8i/ 9i as database in conjuction with JAVA application
• Excellent use of TOAD / SQL Developer tools to work with oracle database
• Working and troubleshooting with JAVA based application on Novartis Network
• Writing and executing shell scripts

Confidential

Technical Support Analyst

• Providing phone and email support to clients in a Windows 2000/XP, Vista Professional and Mac, environment successfully.
• Excellent use of call tracking system called VCase and RT to open tickets for clients and escalate them to appropriate group as require.
• Configuring and troubleshooting Citrix connections for remote systems
• Used Quality Center for Software Bug Identification, Tracking and Reporting
• Successfully troubleshooting client's issue related to hardware and software on daily basis.
• Analyze Test Results and prepare Test Reports and Defect Reports
• Set up a Broadband Home or Office Network
• Troubleshooting Network applications and providing support
• Updated necessary documentation as per required guidelines

Confidential

Support Engineer

• Provide help with the interpretation of system error messages and troubleshooting
• Normalize data into business specific format for routing and on demand reports
• Database administration through MS Access via ODBC connection to various databases
• Prepared different ETL processes for data population
• Facilitate one-on-one user consulting in person and over the phone for ETL database application.
• Participating in requirement gathering and developing Informatica Mappings and workflows
• Run ETL test plan and report to developers with findings
• Creating Access Database, creating and modifying tables and reports
• Transferring data from Access tables, DB2 tables, Oracle tables and vice versa
• Server health and backup reporting
• Involved in analyzing the system with the help of users

Confidential

System Engineer

• Responsible to keep track of company vendors in the departmental database on MS Access.
• Provide help with the interpretation of system error message, programming language syntax, and application syntax.
• Installation of Application software for new and existing users
• Schedule meeting with project managers and kept track of discussed updates
• Worked as System Engineer responsible for LAN maintenance, technical support to customers in case of problems.
• Diagnosis and rectification of hardware and software problems
• Used ADO for Data accessing
• Troubleshooting of day-to-day system problems
• Installation and configuration of printers and workstations