Information technology/IT manager /Sr. network Administrator

• Offering Verifiable Qualifications and a Results-Driven, Quality-Focused Approach to Project Management and IT Solutions Development within Start-Up and Established Environments
• Diverse IT innovator with 15 years of hands-on experience in technology and systems management with a proven track record of directing breakthrough initiatives in technology development and performance gains for complex systems. Skilled troubleshooter and problem-solver able to see the big picture while maintaining focus on the details necessary for successful solutions. Effective trainer and mentor in explaining, demonstrating, and facilitating techniques to boost end-user and team capabilities. History of meeting time/budget goals for critical projects.

Confidential

Director IT

• Manage all aspects of office and store Infrastructure for 44 store retail chain. During 2 year downturn with one report worked to reduce corporate costs and come in under budget while maintaining infrastructure integrity and improving services. Hands-on network manager of a MS 2003/2008 AD net performing all day to-day functions as well as long term upgrades , designs, implementations. Managed/supported 2003exchange and migrated to Hosted saas solution . Manage Citrix Server, Implemented VM for corporate Application servers 3 tier app and presently working to condense remaining servers to XEN VM's. Worked with outsource team to upgrade production SQL 2000 DB and 2000 report services data warehouse to SQL 2005. Presently moving all stores to MPLS WAN and moving office data center to offsite CoLo. Perform basic DBA administrator and troubleshooting, acting as hands and eyes for outsourcers and vendors.
• As noted below as earlier WorkNGear employment I am still responsible for store system database creation/upgrades/rollouts as well as new technologies. Lead Support person, supervisor and mentor for 1 person helpdesk team providing all in-house and remote support to 44 stores at all levels, phone, WAN, hardware, OS, layered applications and POS system. Primary liaison and partner with POS software vendor Celerant Technologies. Primary Lead, implementer and project manager working with multiple outsourcer to implement projects. Manage and work with all vendors types relating to office, store, telecom, network and infrastructure

Confidential

Senior Systems Analyst

• Senior Systems Analyst within client services providing system and application support for the Treasury Group. The group utilizies multiple applications comprised of flat file single tier, web based, file based multi-tier applications, .net, Java, oracle, SQL, DB2.
• I coordinated technical projects by acting as recognized leader and authority in a liaison role between Systems and the user community.
• I Wrote business specifications and got involved in system design and selection resulting in increased productivity and reduced processing costs. Act as a team leader for projects with moderate budgets or of a short to intermediate duration.
• Using my technical expertise, act as a liaison between the Business Unit and the Systems group to facilitate the identification of process improvements, system design, testing and implementation of large and/or complex technical projects, often requiring coordination of multiple functional areas.
• I act as a team leader for projects with moderate budgets or of a short to intermediate duration and Instruct, direct and check the work of business systems analysis personnel.

Confidential

Senor Network Administrator / Network Manager

Manage all aspects of office and store Infrastructure for 70 store retail chain. Re-designed infrastructure build-out from 3 to 19 servers. Upgraded from MS-2000 AD to 2003 , Exchange 2000-2003, . Manage Citrix Server, worked with outsource team to implement SQL 2000 and 2000 report services and conversion of Celerant POS system from Interbase to SQL. Implimented DMZ for IIS WEBs, Frontend Exchange Web Outlook, Symantec Gateway, installed MiSan Cybernetics backup solution. Installed and manage Sonic 3050 FW, Cisco routers, switches including layer3 Gbyte switch. Manage and support LAN/WANinfrastructures comprised of DSL frac-T1's to 70 stores that use Celerant POS. Responsible for store system database creation/upgrades/rollouts as well as new technologies. Lead Support person, supervisor and mentor for 2 person helpdesk team providing inhouse and remote support to 70 stores at all levels, phone, Network, hardware, OS, layered applications and POS system. Primary liazon and partner with POS software vendor Celerant Technologies. Primary Lead, implimentor and project manager working with multiple outsourcer to implement VPN to stores. Manage and work with all vendors types relating to office, store, telecom, network and infrastructure.

Confidential

Consultant / Contractor

Consultant for personal enterprise, Unispec Solutions, offering IT Services support, design, implementation for Infrastructure, server, desktop and application levels to small/mid-size businesses and sub-contractor to other consultant operations.

Confidential

Manager of Information Systems

Oversee all functions and subdivisions within IT department of B2B-CRM firm, including telecommunications, network systems, helpdesk, and small development groups spanning MA and San Jose, CA locations. Hold full responsibility and accountability for IT direction, strategic planning, project management, troubleshooting and problem resolution, and systems implementation for Mitel PBX, corporate websites, and proprietary, in-house network and web applications. Managed a 5-person team, with responsibility for hardware purchasing and vendor relations, system upgrades, and IT support.

Key Accomplishments:

• Orchestrated large-scale infrastructure and PBX relocation covering 3 offices that included re-design of infrastructure at all new locations. Initiatives included:
• Installation and configuration of router and switch technology for Cisco 35xx, 29xx, and 4000/6000
• Implementation of Ethernet channel, Frame Relay, Policy based routing, Inverse multiplexing over ATM, and VPN
• Reconfiguration of internal network addressing/protocol using DHCP, TCP/IP, WINS, and DNS
• x400 integration for site-to-site communication via Internet with European branch.
• Migration NT4 to 2000 AD including Exchange 5.5-2000
• Implementation Web Outlook, RAS, Terminal Server for remote access
• Manage/support Oracle 11i financials GL/AR/AP implementation.
• Performed successful server/application upgrades: NT 2000->AD, IS 4 5, SQL 6 7->2000, and Exchange 5.0 5.5->2000. Managed systems conversions and upgrades for Windows and Office applications.
• Implimented HelpDesk for centralized issues requests 24x7 on-call proceedure/support for key applications, SiteSeer for automated status check of WWW's.
• Installed Checkpoint 4.0/4.1 FireWall and managed all router configurations and external IP's . Implimented VPN via Checkpoint Frame Relay connection with San JoseOffice. Muti-port T-1 router connection to off-site shipping office.
• PC Conceptualized, developed, and instituted desktop NT policies, procedures, standards, and tools Ghost Multicast, Track-IT, -Duo that resulted in stabilized, standardized, and efficient desktop environment
• Innovated Cybernetic Backup solution as corporate standard, leading to reduced backup window.
• Ensured fulfillment of corporate objectives for development group through hands-on training/mentoring.

Confidential

Project Manager, Desktop Services / Network Manager, PC Services

Promoted to manage desktop environment, security, implementations, policies, and support, leading cross-functional infrastructure and consultant teams in the fulfillment of corporate objectives and goals. As Network Manager, headed team of 4 overseeing LAN/WAN environment with 700 PCs, 8 Netware 3x, and 4x servers spanning OH and NYC locations.

Key Accomplishments:

• Led successful implementation of mission-critical corporate network conversion from mainframe, token ring set-up to switched 10/100 Ethernet, W95, and NT workstation clients on NT and HP-UX servers.
• Evaluated, selected, and introduced new technologies to strengthen IT function, including Mail, NT, Netware, TCP/IP, 3270 Netsoft Gateways, hubs, and switches.
• Developed and maintained productive working environments that facilitated installation, configuration, maintenance, and implementation activities, as well as expediting major and minor problems.

Confidential

Manager, Network Services

Directed activities of three engineers offering network consulting services to business units within university. Evaluated client system requirements, developed recommendations for best solutions, implemented systems, and provided support for networks.

Key Accomplishments:

• Earned across-the-board commendations from university professors, administrators, and department directors for efforts in developing network/systems solutions to meet business needs.
• Maintained excellent record of troubleshooting for system of 15 networks held project costs under-budget and contributed to team member growth and improvement.

Confidential

Network Manager / Systems Manager

Promoted to manage VAX, Unix, and PC LAN/WAN setting, with accountability for evaluating and implementing new technologies, managing external vendors and consultants, maintaining hardware/software contracts, and ensuring compliance with internal network policies.

Key Accomplishments:

• Played key role in creation of internal Operations Department and instituted multi-server VAX-cluster using Multinet to ensure TCP/IP and NFS connectivity to Unix platform.
• Introduced series of new technologies to boost IT performance, including CC:Mail, Eicon gateway for OS2, 3270 emulation for Sun Unix, and 3COM Brouter linking Ethernet backbone to HQ in California.
• Installed and configured Unix platform Sun, IBM-AIX, ULTRIX, HP-UX , multi-server Novell network and Eicon gateway, Netware NFS on Novell server, LAN for TCP/IP access, and network servers for R D.

Confidential

Sr. Network Analyst,

managed development systems, Ethernet utilization, system stability, expansion. Research, configure, and implement new environment platforms for development. Ultrix gateway, Novell network using OS2 Requestor. Interlan gateway for FTP/Telnet access to 32 bit workstations from PCs. Management of 3 Open Lan Manager Network. Implemented 3 Open TCP for DOS and OS2. Implemented IBM LAN-Server using OS/2 1.1 EE and Communication Manager. Configured SLDC gateway under CM for client 3270 emulation and SRPI communications to IBM Mainframe. Implemented SCO Open Desktop System environment for development using TCP, NFS and LAN Manager.

Development System Administrator,

responsible all levels of 32 bit workstations, VAX, SUN, APOLLO SCO management and configuration. Configured and implemented bi-directional file access, disk access, mail between foreign environments, Unix to Vax, Apollo token ring to Ethernet. Implemented and configured single direction file access, disk access and mail from PC's to Unix and Vax environments. Utilized TCP/IP, Internet methodologies, gateways, and various layered products, PC-NFS, NFS, Multinet,

Confidential

QA Network Engineer,

responsible for all levels of QA Index's software products and supported networks. . 09/86-01/87

Confidential

Contract consultant performing installation and support for client networks using Novell Lan software and Proteon Hardware.

Confidential

D.P. Engineer managing in-house computer systems, software, acquisition and training. Two Honeywell DPS6 Minicomputers and 18 PC's. Installed multi-server Novell network using Proteon and 3Com LAN cards. Working Beta site for Proteon corp. using Novell Bridge software. Implemented PC7300 terminal emulation and file transfer from networked PC's to Honeywell Servers. Responsible for design, edit and modification of in-house multi-user LAN databases written in Dbase III Plus. Instituted one in house multi-user word processor.

Confidential

Contract Test Engineer performing AD-HOC simple and complex software testing, ATE testing on current and proto-type PC hardware. Compatibility, modification and regression testing. Acting Sr. Engineer responsible for project design, planning, reporting, and client relations.

Confidential

Sr. Software Engineer supervising PC software technical support, research and evaluation. Supervised and trained 7 engineers in research, evaluation and support methods. Assisted in PC networking, communications, and screen emulation code fixes.

Confidential

Sales, technical support and training on ten lines of PC's.

Operations Manager/Owner,

Owner and operator of residential and commercial cleaning service.