QUALIFICATIONS

I am experienced with Microsoft SharePoint 2010 Administration. I have extensive knowledge of IIS based web servers. I am proficient with all Windows platforms including server 2003, 2008 R2 and SQL Server 2005-2012. I have performed extensive software/application system installations and database administration. I am proficient with Quest Foglight monitoring solutions and Performance Analysis.

EMPLOYMENT

Confidential

Systems Administrator

• SQL Server Management Studio
• Perform backup and recovery
• Create and move database backups from prod and restore to dev/test environments
• Assist with Disaster recovery
• Provide Database copies to dev/test environments
• Handle Performance monitoring and tuning
• Use SQL Profiler to trace database activity
• Add and administer users, groups and permissions in Windows/Active Directory/SQL Server
• Perform SSRS administration and report development
• Setup and configured Alliance Technologies internal SharePoint environment.
• Setup and implementation of SharePoint 2010 environments for clients.
• As part of setting up SharePoint systems for clients we had to architect what the clients users where asking for and model that into SharePoint. This involved diagraming out the systems and how the data would be structured, as well as configuring the main site then each department's site
• Configuring Clients SharePoint Farm for user groups and roles
• Configured internal SharePoint Farm.
• Quest Foglight implementations and upgrades
• As part of the Foglight install we had to determine the best solution for the backend database. This was usually done with MySQL on the local server or a separate MSSQL server
• Foglight Agent deployment
• Foglight Blackout scheduling/setup
• Foglight custom script development
• Quest Performance Analysis installations and upgrades

Technical environment: Windows Server 2003, 2008, Microsoft SQLServer 2000, 2005,2008 and 2012, SQL/TSQL, SQL Profiler, SSRS,SSIS, SQL Management Studio, SharePoint 2010, Quest Foglight and Performance Analysis and Quest Foglight for Oracle

Confidential

Application Server Administrator

• Handle developer's code move request.
• Maintain Production, QA, Test and development servers
• Work extensively with Microsoft SSIS, SSAS and SSRS
• Converted SSRS from 2005 to 2008
• BizTalk 2010 Administrator
• VMware Administrator focusing on VDI and applications
• Build Apps using ThinApp
• Maintain our reporting servers
• Performed upgrade to our Actuate system
• Work with ECM and Web Sphere
• Work with multiple VMware servers.
• Respond to monitoring on all supported systems
• Schedule and participate in 24/7 on call support.
• Run testing on application servers.
• Build templates for application servers
• Work with DBA's to maintain reporting service database's
• Handle major software upgrades and deployments.
• Build script files to automate daily functions
• IIS support and management
• Implemented OPNet Panorama.
• Perform proxy switching.
• SQL 2005/2008
• Created, built and maintained SharePoint 2007 sites for the Applications team
• Created workflows for team in SharePoint 2007 as well as maintaining these workflows as expanding them as needed
• Implemented 20 AQS servers and associated structure as well as defined the update and load process for this

Technical environment: Windows XP, Vista 7, Server 2003, 2008,SQL Server 2005 and 2008,SSIS, SSRS,MS Visual Studio, SharePoint 2007, Active Directory, VMware, Linux and Web Sphere.

Confidential

Senior Lead Senior Customer Engineer

• Give direction to my team of customer engineers
• Perform supervisory duties for Iowa and remote sites
• Handle Client relations with customer
• Wrote tech work flow documentation company wide
• Wrote tech documentation for new Astea program.
• Perform work flow coordination and reassignment
• Run morning reports and checked with all CE's on status of tickets
• Coordinate training information and documentation amongst team members.
• Handle escalations for multiple states
• Handle special projects for clients
• Server and switch install and configurations with Windows Server 2003
• Perform connectivity troubleshooting such as users not connecting to network.
• Perform security software installs with Point Sec
• Active directory for looking up user account information
• Remote desktop to remotely install software applications in Windows XP environment
• Handle new equipment setup and configuration for end users such as new desktop/laptop setup, monitor and printer set up with Windows XP.
• Set up Blackberry devices such as the 7290's and 8700 series.
• Perform troubleshooting, and repair to desktops, notebook pc and printers ranging from software problems to hardware issue.
• Perform Software installations and configurations on users systems either remotely or at there desk with applications such as MS Office, Blackberry software, enterprise applications.
• Work environments included Windows, 95, NT, XP Pro and Server 2003.

Technical environment: Windows, 95, NT, XP Pro, Vista and Server 2003.

Confidential

Systems Analyst

• Troubleshooting, setup and configured network printers.
• Imaged desktops and laptop PC's using Symantec Ghost
• Performed PC troubleshooting and repair.
• Configured IP addresses, DHCP and Static.
• Worked extensively with Ethernet and Tokin-Ring.
• Made decisions in the field on appropriate actions to take and determine the best course of action to get the end-user back up as quickly as possible.
• Coordinated with the Help Desk in resolving end-user issues.
• Scheduled times to work on end-users problems.
• Managed my time and mileage logs along with trouble-tickets associated with each call.
• Used the following software on a daily basis: MSOffice, HP Jet Admin, Ghost 6.3, Windows 95/98/NT 4.0 and 2000 professional.

Technical environment: Windows, 95, 98, NT, and Server 2000.

Confidential

Computer Consultant

• Set up new PC's and laptops.
• Configured network connections for remote users
• Troubleshooting and repair on PC's and laptops.
• Helped implement new PC program for field agents.
• Used Windows 98 and NT 4.0 daily.

Technical environment: Windows, 95, 98, NT, and NT Server.