SUMMARY:

• 20 years IT experience

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Systems Analyst

Responsibilities:

• Full - time consultant and key point of contact for all issues and questions relating to the Confidential webTA project at the U.S.Department of Interior (DOI) National Business Center (NBC).
• Participate in all major components needed to ensure a successful deployment of webTA: including designing the system architect (2 and 3 tiered z/VM environments), assist with install and configuration of all necessary software components (WebSphere, JAVA, Oracle 10, etc.), installation, setup, loading data, and configuration of the webTA application for customer implementations.
• Responsible for the complete implementation, installations, upgrades, support and maintenance, security and disaster recovery of webTA installations that NBC will be hosting for their customers. Perform customer-requested configuration changes and data corrections as approved by the government.
• Participate in project planning and the development of project plans, and other documents as required. Collaborate with all team members and management to ensure client concerns are addressed, questions are answered, schedules and commitments are met.
• Coordinate and execute system checkout, environment tests, functional tests, load testing, application support and knowledge transfer. Assist in cross of NBC staff on the support of a webTA application implementation. Support the NBC application Helpdesk in resolving customer inquiries/requests
• Communicate any defects to engineering and government personnel, and support the correction of those defects. Provide system logs, queries and extracts to engineering as needed.
• Conduct on-going system monitoring. Troubleshoot system/server performance issues. Assist with system tuning and optimization for each implementation.
• Communicate with all Confidential project stakeholders: Architects, Project Managers, Configuration/Change Management, /Help Desk, Security, Disaster Recovery, IT groups (Networking, System Administrators, Database Administrators, WebSphere Administrators and Mainframe Team) to formulate a strategy and manage the project lifecycle.
• Report monthly status as requested; including coverage of issues/problems (showing severity, customers impacted, corrective actions), and application availability metrics.

Confidential

Responsibilities:

• Provide high level technical support for StorNext File System, StorNext Managed System, and StorNext FX data management software (www.quantum.com ). These software products run on multiple platforms (Linux, Solaris, HP/UX, IBM/AIX, IRIX, Windows 2000/2003, Apple Mac OS) so I am system administrator, by default. Most customers have complex, high-availability environments so I am somewhat familiar with hardware and networking components; servers, workstations, tape libraries, raid arrays, SAN, LAN, DLC, brides, routers, hubs, NICs, etc.
• Ticketing system is Oracle E-Business Suite. Working with ticketing system, phone, email, web-ex, and ftp sites, and various other teams in the organization, I contact customers, gather problem descriptions, log files, and other configuration data to analyze the information, determine problem root cause and provide customer solutions.

Confidential

Responsibilities:

• Application & Product Support: Sungard’s PowerImage/EXP, Windows 2000 & XP
• Respond to and resolve user issues via email, phone, Netmeeting & Webex. Users located in Colorado, North Carolina and New York.
• Work with vendor to research product problems with code, functionality, “bugs”, etc.

Confidential

Responsibilities:

• Monitor and manage server outages, server description availability, backup processes including media mgmt.
• Responsible for all Sun servers under support contracts - internal and external customers, Solaris Operating Systems versions 6, 7, 8, 9 & 10, various Sun hardware platforms.
• Work PSC service desk ticketing system which monitors all Sun servers across the Globe. Tickets entered via phone, email, and numerous monitoring software (SMC, Sitescope, Lighthouse, J-Tickets, etc).
• Investigate and resolve systems and support issues. Identifying problem, resolve or escalate. Manage communications and issue escalations with support groups and customers.
• Assist system administrators, off-hours, as needed with installs, Veritas Volume Manager projects, Sun Clustering projects, etc.

Confidential

Global Healthcare Exchange - Application Support

Responsibilities:

• Provide Tier 3 support for all GHX products. Approximately 28 applications hosted 24/7/365. EDI & XML documents. Windows (NT, 2000, 2003) and Solaris. WebServers (Apache, IIS). Java Application Servers (webMethods, WebLogic, Tomcat, JBOSS). Scripting (Bash, Korn, Perl).
• Investigate potential solutions to Network, OS, Application and Data errors using technical troubleshooting skills and monitoring tools (Sitescope).

Confidential

Technical Analyst

Responsibilities:

• Provide Tier 3 technical support and mid-level system administration for numerous high availability production applications and ensure there was no customer downtime. Software applications are custom packages for use in a brokerage environment by financial advisors and bond trading and sales brokers.
• Monitored and maintained numerous customer applications -- two main J2EE applications: POSSE which consisted of WebLogic Server, BEA Tuxedo, NonStop Tuxedo, Sybase ASE, Linux and AIX. VOLTSJ which consisted of JBoss, SonicMQ, Sybase ASE, Linux. Other custom packages revolved around the OMS package which most brokerage firms ran using traditional 3270 emulation screens. Applications ran on Sun Solaris boxes running Solaris 8, HP Unix boxes running HP 9 & 11, IBM AIX boxes running 5, Linux and HP Non-Stop Tandem Servers.
• Implement and maintain all monitoring and response tools to ensure customer downtime was minimal, if any. In addition to shell scripts, numerous off-the-shelf, real-time monitoring software like Netcool, Caymas, EMSMON, and MOMI were used.
• Responsible to identify and troubleshoot all software, hardware and network failures. Find and detect all data flow issues. Tracking in Remedy.
• Set up new clients across all platforms, set up new users in existing applications, set up and troubleshoot printers, install software upgrades, add network addresses to firewalls, etc.
• Support, mentor and train junior level support team members.

Confidential

Lead System SW Support Engineer

Responsibilities:

• Provided Tier 3 technical support and mid-level system administration for Confidential Masterfile application, a 7 x 24 x 365 high availability (99%) system. Some of the components that made up that application were Veritas Clustering Service, Veritas Volume Manager, Glue Professional Web Services, Tibco Integration Manager, Rendezvous Libraries and Repository Manager, Oracle, Sql, WebLogic, .NET, J2EE, JDK, CANON, Turbo XML, SOAP, HTML, Castor, Jakarta, LOG4J, and Service Layer/SLAYER on Solaris. Performed end-to-end production support.
• Test, implement and maintain all monitoring and response tools to ensure customer downtime was minimal, if any.
• Created and maintained service agreements, policies, procedures, documentation (MS Word, Excel, Access, HTML) and alarming scripts (Slayer, Ksh, Perl). Installed production releases and performed testing of application functionality.
• Identified all software/hardware failures to the application or system. Performed fault analysis. Ensured root cause, contributing factors and counter-measures were identified, implemented and documented. Participated in SWAT calls with interfacing systems.
• Problem owner through the problem tracking process, recovery, resolution and follow-up.
• Provided guidance and to Tier 2 personnel on the application.

Confidential

Kernel Support Engineer

Responsibilities:

• Technical web-initiated and telephone support to handle external and internal customer issues regarding core files (transfer and analysis), performance tuning, and patch analysis. Customers were system administrators, software and hardware engineers of Sun Systems.
• Logged in to live transfer system, logged and tracked service request in Remedy based system.
• Day-to-day assistance involved identifying, troubleshooting, and resolving problems with the Sun system. Major responsibility in our group was analyzing core files as part of that troubleshooting, along with getting scripts, programs and commands to the customer with instructions on how to use to remedy problems. Communicated to the customer how to compress, tar and ftp files to a secure Sun server. Downloaded those files and performed analysis.
• Customer problems wide-ranging and included problems related to: initial installation, patches, upgrades, configuration, and maintenance of all Solaris operating systems (versions 2.6, 7, 8 & 9), various other application software packages and databases running on the system. hardware failures on/in Sun boxes (Ultras, Sun Blades, Sun Fires, E10K’s, etc). storage issues with RAID arrays, tape drives, tape libraries, and network issues.
• Provided the customer procedures to correct, or dispatched to hardware, storage, network and other Sun groups, as necessary for escalation.

Confidential

Senior Test Engineer

Responsibilities:

• Testing and documentation for tape drives and tape libraries - scsi and fiber channel.

Confidential

Tier 3 Support Engineer

Responsibilities:

• Responsible for packaging, distribution, installation, deployment and support of all Data Arbiter gateways (custom unix based, client-server communications software providing connectivity between client pcs and Legacy systems).
• Gather requirements, coordinate and schedule project deployments, operating system, hardware, database, and application upgrades.
• Created scripts (C, Ksh & Perl) to aid in release activities and application monitoring.
• Trouble-shooting and problem solving. Respond to and resolve outages for applications.
• Maintain application documentation, problem and change management reports, scripts and status web pages.

Confidential

System Tester

Responsibilities:

• From development team's functional specs and client's requirements wrote high level and detailed test plan. Defined and documented test cycles, test cases and matrixes for same.
• Created test cases and conditions to include regression tests, client acceptances tests, functional/system tests, load/performance tests and Y2K tests. Execute tests, review and validate test results.
• Set up and configured test environments and assisted in creation and use of automated test tools (C & Perl).
• Identified and reported deviations from expected test results. Worked in conjunction with project development team to correct problems and continued validation until test plan requirements were met and project was deployed.
• Assisted in client testing. Provided support to clients and developers during deployment.

Confidential

Technical Staff

Responsibilities:

• Performed problem analysis and resolution of all hardware and software issues related to multiple systems and platforms across the United States. These were tracked in Remedy database.
• Worked with system and database administrators, hardware and software vendors, and various knowledge-based on-line systems to identify and resolve problems.
• AIX 3.2.5, Informix 7.x, Oracle 6.x, WordPerfect 6.0 for Unix, Groupwise, Applix, and Framemaker.

Confidential

Team Lead for SQL Report Writing Team

Responsibilities:

• Worked on SQL database reporting on the PacBell NWS account.
• Project was the production of a custom help desk software to assist agents in the call center.
• Converted data from MS-Access to AIX/Sybase and DP Umbrella.
• Identified, designed, and created reports using DP Umbrella and SQL to satisfy client requirements.

Confidential

SQL Script Writer

Responsibilities:

• Wrote approximately 300 SQL queries/scripts associated with given test variations as part of the ALMRS-IOC known as Case Information Reports.
• Wrote SQL scripts to load and unload data for testing the scripts.
• Performed problem-solving for test team when SQL scripts from Informix database and SQL scripts from custom GUI software did not produce the same results.
• Met with client during production to perform testing and wrote ad-hoc queries on demand as per their request as part of that testing.